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Sterling McCall Acura Sugar Land
Sugar Land, TX
221 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 221 reviews
Helpful May 11, 2022
Very clean and welcoming. Advisor was very attentive, communicating, and knowledgeable. I was able to get an update throughout the process and got my questions answered in nic Advisor was very attentive, communicating, and knowledgeable. I was able to get an update throughout the process and got my questions answered in nice manner More
by C.O
Employees Worked With
Broderick Edwards
March 29, 2022
Service department not good n very bad service . Don’t get your car service at this dealership they did a bad job my vehicle interior been scratched seriously and ignored to get fixed . Don’t Don’t get your car service at this dealership they did a bad job my vehicle interior been scratched seriously and ignored to get fixed . Don’t wasted your time at this dealership service department indeed! More
by Paultp2005
Employees Worked With
Service manager
December 02, 2021
I had a very good experience with salesman Mike Tran. He was very knowledgeable and competent to answer any questions regarding the Acura vehicles we were shopping for. Mike is by far the best salesman we was very knowledgeable and competent to answer any questions regarding the Acura vehicles we were shopping for. Mike is by far the best salesman we could have worked with for our decision on a Acura vehicle which by the way are fine quality. I strongly recommend you working with him for a great experience More
by rosamfranco512
Employees Worked With
Mike Tran
September 10, 2021
Really horrible experience here. They lied to us and told us we would be given a certain price, then right before we signed they tried to add on over $6000 to our initial price. They tricked us, manipulated us we would be given a certain price, then right before we signed they tried to add on over $6000 to our initial price. They tricked us, manipulated us, and lied to us. When we double checked the price and caught them they were so mad but reluctantly gave us the initial price they told us. They continued to try to push things on us we insisted we didn't want. Sat in this office for over 7 hours for a rip off of a deal. Never again. More
by Cidkid2
Employees Worked With
All of them
August 29, 2021
Buyer Beware. Worst experience ever. Price and financing is incorrect. Items that were said to have been removed/canceled weren't. License plates still have not arrived and no one will address this problem. is incorrect. Items that were said to have been removed/canceled weren't. License plates still have not arrived and no one will address this problem. The lender called me about the license plate and said they would contact the dealership to get an answer regarding the permanent plate and they can't get anyone to address the issue. This dealership is unprofessional and untrustworthy. More
by Tim
Employees Worked With
Bob David, Shawn, Manager
March 19, 2021
Lies after Lies, not a trusted dealership....worst experience I've ever had with a dealership. Damaged my car with their complementary "hand" wash. First and foremost, false advertising as they r experience I've ever had with a dealership. Damaged my car with their complementary "hand" wash. First and foremost, false advertising as they run the car through machine wash even though clearly stated on the bill as a handwash. They damaged the hood by trying to take bird poop out and scratched up the areas and took the paint off. The manager and advisor said it wasn't them and did not take responsibility for it. Even though it wasn't there before I brought it in and they said they couldn't tell when I brought it because the car was "dirty" and it was under their shade so they couldn't see it, and that's why they didn't make a note on their report. All lies, they scratched up my car and won't do anything about it. Also insinuated that when I came to check my car after it was ready that I went to the front to check the hood like I knew it was there before. I think most people always check their car after they get it back from the mechanic or dealer and the sun was blazing at the scratches so it wasn't very hard to miss it. The only reason I brought the 2019 TLX is that it failed the ECG portion of the state inspection. I brought the car one week ago and they said they couldn't do anything about it and just need to drive it. Then when I brought it back a week later after it failed again they were able to reset the computer codes and fix it, something they could have done the first time I brought it in. I tried to bring it in twice before and once they called and canceled my appointment said, don't bring it in just drive it. After driving 300 plus miles and still not able to pass the inspection they were able to take me in. I ended up having to pay for state inspection twice, even though I didn't ask for the dealership to do the state inspection I just wanted the codes to be ready so I can take it back to the original place I failed the inspection and get it passed. The dealer only drove 2 miles on it to get the ECG code ready. So obviously they could have fixed it the first time I brought it. Horrible service, in the end, damaged my car and now I have to take it to a body shop to get it fixed. They said they could send it to their detail for $300 and charge me but still wouldn't fix the paint they took off and would need to go to the body shop to have it repainted. Will never come back to this dealership and horrible experience with Acura now in general. Doesn't take responsibility for the damages they cause. Beware, and be sure to take pictures before taking it in for service and also probably best to turn down the complimentary car wash. More
by Shak
Employees Worked With
Margo, Eric
March 11, 2021
Very disappointing interaction and an unpleasant experience overall. The interaction with what I think is one of the managers named Mike was especially very disappointing. I took my car for a tra experience overall. The interaction with what I think is one of the managers named Mike was especially very disappointing. I took my car for a trade in estimate and had identified a car that I wanted to test drive and trade in for. While the car was fine, the interactions were extremely unpleasant. The trade in offer was insultingly low, which in itself might not have been an issue, but there was a complete lack of trust or good faith negotiation. I had a much higher offer from a different dealership and for some reason the people want "proof" from a potential customer for everything. The sales associate understood that I wasn't interested in the offer anymore, in comes who I think is the manager named Mike and this is where the experience deteriorated fully. He used every tactic in the book to try and apply pressure to make a sale and when he realized the deal wasn't going to happen became rude. They don't even give you your own car keys back and try to hold on to it for as long as possible in a completely different room hoping to pressure the customer into a sale. It was also pretty obvious they only bother about a customer if they see a sale happening. When he realized it wasn't going to he actually walked away while we were still talking and I was asking him where my car was parked. He couldn't save the sale and was clearly frustrated. If he negotiated in good faith rather than getting flustered and starting to accuse me of lying, he probably would have got the sale because the car I test drove was decent. Him just walking away frustrated while I'm asking where my car was parked is just unacceptable. If his approach was even slightly better they might have had a satisfied customer and not this review. Instead they lost a willing customer to a Carmax pretty close. This is a real shame because my experience in other Sterling McCall dealerships have always been great. I've purchased two cars at different times from another dealer (Sterling McCall Fort Bend Toyota) and they were amazing. This particular interaction however was one of the worst experience I've had. More
by bhar
Employees Worked With
Mike
February 25, 2021
Kudos to AJ in sales, Shawn in finance and the parts & service fellows! I recently purchased a certified pre-owned RDX, my fourth Acura purchase spanning thirty years and different dealers. I wish to est service fellows! I recently purchased a certified pre-owned RDX, my fourth Acura purchase spanning thirty years and different dealers. I wish to establish as a matter of record that my purchase at Acura of Sugarland was the best dealer choice I could have made for this purchase. There were other options. The professionalism, patience, and respect I was shown was second to none. AJ in sales did a fine job communicating in a timely fashion, listening to, and accommodating my needs without any undo pressure. The ability to listen is often lacking in a high-pressure sales environment. AJ’s ability to listen enabled him to efficiently locate a pristine, low-mileage vehicle that satisfied all my requirements. The contract negotiating and finance process was up-front, fair, and with no unexpected surprises. My questions to the parts & services fellows regarding future service and maintenance were answered professionally and in detail. I was impressed further by the friendliness and attentiveness of members of the staff who were not involved I the transaction. The periodic follow-up communications about my purchase are appreciated and reflect well on the overall customer service experience. I have and will continue to recommend Acura Sugarland to family and friends. More
by preiff
Employees Worked With
AJ, Shawn, parts & service staff
