Sterling McCall Acura Sugar Land

I went in for test drive and noticed that tpms light was on and told my sales person and said would get it checked. Then did paperwork and when i went to pick up the car and got it home it was 2 quarts low on and told my sales person and said would get it checked. Then did paperwork and when i went to pick up the car and got it home it was 2 quarts low on oil and carfax reports said was just serviced. I picked up the car and tpms light was still on and sales person said that batteries was bad on sensor and dealership will not change it but they put nitrogen in my tires which i had to pay for and now i have to get it done my self and waste that nitrogen.because even general manager doesn't care and see they didn't do anything wrong. More

Very humble down to earth attitude. Greeted respectfully and timely service. Was a tension free experience. Greeted respectfully and timely service. Was a tension free experience. More

Margo Bearb was an excellent help. Thanks Margo and Sterling McCall for the stellar customer service!! Thanks Margo and Sterling McCall for the stellar customer service!! More

Very clean and welcoming. Advisor was very attentive, communicating, and knowledgeable. I was able to get an update throughout the process and got my questions answered in nic Advisor was very attentive, communicating, and knowledgeable. I was able to get an update throughout the process and got my questions answered in nice manner More

Kind,polite,Very very friendly,respectful,to put it plain simple I will take a bullet for them!The service is off the cart!!!! simple I will take a bullet for them!The service is off the cart!!!! More

Service department not good n very bad service . Don’t get your car service at this dealership they did a bad job my vehicle interior been scratched seriously and ignored to get fixed . Don’t Don’t get your car service at this dealership they did a bad job my vehicle interior been scratched seriously and ignored to get fixed . Don’t wasted your time at this dealership service department indeed! More

I had a very good experience with salesman Mike Tran. He was very knowledgeable and competent to answer any questions regarding the Acura vehicles we were shopping for. Mike is by far the best salesman we was very knowledgeable and competent to answer any questions regarding the Acura vehicles we were shopping for. Mike is by far the best salesman we could have worked with for our decision on a Acura vehicle which by the way are fine quality. I strongly recommend you working with him for a great experience More

Really horrible experience here. They lied to us and told us we would be given a certain price, then right before we signed they tried to add on over $6000 to our initial price. They tricked us, manipulated us we would be given a certain price, then right before we signed they tried to add on over $6000 to our initial price. They tricked us, manipulated us, and lied to us. When we double checked the price and caught them they were so mad but reluctantly gave us the initial price they told us. They continued to try to push things on us we insisted we didn't want. Sat in this office for over 7 hours for a rip off of a deal. Never again. More

Buyer Beware. Worst experience ever. Price and financing is incorrect. Items that were said to have been removed/canceled weren't. License plates still have not arrived and no one will address this problem. is incorrect. Items that were said to have been removed/canceled weren't. License plates still have not arrived and no one will address this problem. The lender called me about the license plate and said they would contact the dealership to get an answer regarding the permanent plate and they can't get anyone to address the issue. This dealership is unprofessional and untrustworthy. More

Lies after Lies, not a trusted dealership....worst experience I've ever had with a dealership. Damaged my car with their complementary "hand" wash. First and foremost, false advertising as they r experience I've ever had with a dealership. Damaged my car with their complementary "hand" wash. First and foremost, false advertising as they run the car through machine wash even though clearly stated on the bill as a handwash. They damaged the hood by trying to take bird poop out and scratched up the areas and took the paint off. The manager and advisor said it wasn't them and did not take responsibility for it. Even though it wasn't there before I brought it in and they said they couldn't tell when I brought it because the car was "dirty" and it was under their shade so they couldn't see it, and that's why they didn't make a note on their report. All lies, they scratched up my car and won't do anything about it. Also insinuated that when I came to check my car after it was ready that I went to the front to check the hood like I knew it was there before. I think most people always check their car after they get it back from the mechanic or dealer and the sun was blazing at the scratches so it wasn't very hard to miss it. The only reason I brought the 2019 TLX is that it failed the ECG portion of the state inspection. I brought the car one week ago and they said they couldn't do anything about it and just need to drive it. Then when I brought it back a week later after it failed again they were able to reset the computer codes and fix it, something they could have done the first time I brought it in. I tried to bring it in twice before and once they called and canceled my appointment said, don't bring it in just drive it. After driving 300 plus miles and still not able to pass the inspection they were able to take me in. I ended up having to pay for state inspection twice, even though I didn't ask for the dealership to do the state inspection I just wanted the codes to be ready so I can take it back to the original place I failed the inspection and get it passed. The dealer only drove 2 miles on it to get the ECG code ready. So obviously they could have fixed it the first time I brought it. Horrible service, in the end, damaged my car and now I have to take it to a body shop to get it fixed. They said they could send it to their detail for $300 and charge me but still wouldn't fix the paint they took off and would need to go to the body shop to have it repainted. Will never come back to this dealership and horrible experience with Acura now in general. Doesn't take responsibility for the damages they cause. Beware, and be sure to take pictures before taking it in for service and also probably best to turn down the complimentary car wash. More