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Group 1 Acura Southwest Houston

Houston, TX

4.8
1,382 Reviews

10455 Southwest Freeway

Houston, TX

77074

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Showing 1,382 reviews

October 02, 2026

David is the best! Thank you for caring and your great service! I will keep coming to this dealer just because of him! More

by Antonio Vazquez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Grecia Vega
October 02, 2026

Excellent service plus a detailed description of what work was done and what parts were needed. More

by Gary L
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Antonio Mora, Grecia Vega
October 01, 2026

Group 1 Acura has the best service department of any dealership I have ever been associated with. The advisors are experienced, knowledgeable and great to work with. There are never any surprises or pre More

by John_Carrara
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Antonio Mora, Grecia Vega
September 30, 2026

Reliable The quick brown fox jumped over the lazy dogs. To many words for my preference More

by joesmo713
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Antonio Mora
Oct 02, 2026 -

Group 1 Acura Southwest Houston responded

Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

September 30, 2026

The young lady in their loaner department should run the whole service center and dealership. She is about business! Had my vehicle for +3 months!! Service manager doesn't take people's time seriously and n More

by eclekticllc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Donhan ,Kaylan, Justin
Oct 01, 2026 -

Group 1 Acura Southwest Houston responded

My name is Wayne Simon, and I am the Service Director at Group 1 Southwest Acura. Please accept my sincere apologies for the communication breakdown regarding your vehicle. We understand how important clear and timely communication is throughout the service process, and I regret that we did not meet that expectation. I would appreciate the opportunity to speak with you directly and address your concerns. Please give me a call at your earliest convenience. My direct line, 713 596 2353. Again, I sincerely apologize for the inconvenience and appreciate your time.

September 29, 2026

Great experience, comfortable waiting area, quick service. I appreciate the thorough report and pictures of my vehicle’s issues. More

by Tracy.calabrese
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Grecia Vega
September 29, 2026

Mike Johnson was great. Best salesman i have had at Acura. I would ask for him again! The whole experience was very pleasant More

by mdkana6
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mike johnson
September 28, 2026

Pretty terrible and underwhelming experience. Subpar communication, extremely overpriced, lack of thorough diligence or actual problem solving, timing delays with no loaner offered. Don't see a r More

by screenname123
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Grecia Vega
Sep 30, 2026 -

Group 1 Acura Southwest Houston responded

Thank you for reaching out. Can you please contact me so I can learn more about your experience? I cannot find your name in our database with the name provided here; I would appreciate hearing from you using the email provided. Kolby R. Wahl General Manager kwahl@Group1Auto.com

September 25, 2026

Brandy was excellent to work with. Even though I had a 5pm appointment she treated me like I was the first customer of the day! More

by cruzjoe1996
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandy Ramirez
Sep 28, 2026 -

Group 1 Acura Southwest Houston responded

Hi, we're happy you found Brandy to be so supportive during your experience here at Group 1 Acura Southwest Houston. If you have any further questions, please don't hesitate to reach out!

September 23, 2026

My salesman was very knowledgeable and helped me to feel comfortable throughout this entire pruchase. More

by lhamiltonshaw
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Grecia Vega
Sep 25, 2026 -

Group 1 Acura Southwest Houston responded

Hi, we're happy you found our staff to be so supportive during your experience here at Group 1 Acura Southwest Houston. If you're ever in need of more help, please let us know!

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