Group 1 Acura Southwest Houston

Service department is absolutely awesome. Been going there on and off for 7 years and never had an issue. David Gilbert is always a pleasure to work with. Been going there on and off for 7 years and never had an issue. David Gilbert is always a pleasure to work with. More

Came in for 75k service and was taken care of well, as usual. Service didn’t take too long and all concerns covered. Many thanks to my advisor David G. usual. Service didn’t take too long and all concerns covered. Many thanks to my advisor David G. More

Justin was the best service guy I’ve ever worked with in 26 years of owning Acuras and living in cities across the country! Professional, delivers what he says he will, and a genuinely great guy. 26 years of owning Acuras and living in cities across the country! Professional, delivers what he says he will, and a genuinely great guy. More

They make it very easy. I prefer to wait and work while the car is in service. Their lobby is nice quiet and clean. Their representatives are very kind and delivered the car I prefer to wait and work while the car is in service. Their lobby is nice quiet and clean. Their representatives are very kind and delivered the car even before of their estimated time, More

David was an excellent communicator and very helpful in securing a ride to and from the dealership. I am very pleased with the service. securing a ride to and from the dealership. I am very pleased with the service. More

Always a pleasure coming here to get my maintenance done. David at Sterling McCall Acura gives excellent customer service and make you feel welcomed. David at Sterling McCall Acura gives excellent customer service and make you feel welcomed. More

I was very disappointed in my visit this time I came there because another dealership in the Group 1 network saw that my battery was bad and asked that I would come over to this location where I origina there because another dealership in the Group 1 network saw that my battery was bad and asked that I would come over to this location where I originally got the battery I got there was received in greeted very well and everyone was nice and friendly and they were throughout the entire process and I’m not complaining about that but it took them almost an hour and a half to tell me that they could not give me another battery because there was nothing wrong with the battery from their perspective after running their test so now almost 2 hours is wasted. I still have the same battery and I have to wait until the issue occurs again before I can come back to them. And the building is very hot and it seems as if the AC is gone out and I’ve been there a few times and the AC does not seem to be working so. Very great staff but very bad experience. More

Responsible and easy scheduling by text massage, satisfactory service. They also checked the cracks on the front window and fixed them. satisfactory service. They also checked the cracks on the front window and fixed them. More