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Sterling McCall Buick GMC

Houston, TX

Overview
Reviews
Vehicles
4.4
405 Reviews
Call Dealership (713) 776-4600

10422 Southwest Freeway Building D

Houston, TX

77074

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Showing 405 reviews

April 27, 2025

I was very dissatisfied today. I was overcharged and car wash not good. No help from manager Calvin or Aron More

by Bige148
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Aaron Fofana and Calvin
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Apr 29, 2025 -

Sterling McCall Buick GMC responded

We’re sorry to hear about your experience and the dissatisfaction you encountered during your visit. We’d like the opportunity to make this right. Please reach out directly to our Service Director, Craig Robinson at crobinson@group1auto.com for further assistance. We appreciate your feedback and the opportunity to address your concerns. Margarita Pochtovaya General Manager margarita@group1auto.com

April 24, 2025

Sterling McCall Buick GMC is wonderful! ! Service Advisor Basil is the best!! He always takes care of my car when I bring it in for regular maintenance or repair. He is kind, courteous, k More

by DD
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Basil Khan 5 Stars
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Apr 26, 2025 -

Sterling McCall Buick GMC responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Sterling McCall GMC! We hope you have a great day!

April 17, 2025

This dealership is prompt reliable and to the point my request was completed. My truck came out clean and time manner. Great job guys. More

by Ray Zapata
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Ramirez
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Apr 19, 2025 -

Sterling McCall Buick GMC responded

Hi Ray, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

April 17, 2025

Good staff, prompt service and efficient buying process. The entire process was easy to manage. I had a great sales rep. More

by Jim S
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Swimmer
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Apr 19, 2025 -

Sterling McCall Buick GMC responded

Hello Jim, we're happy you found our staff to be so supportive during your experience here at Sterling McCall GMC. Please don't hesitate to reach out if there's anything additional we can do for you.

April 17, 2025

I have 2 months with my used car I just bought it, and they didn’t even replace my battery with a new one, so I had to pay for it that’s ridiculous thanks More

by Milyovalles
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Nelson Navas bad customer service , Luis Guerra
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Apr 23, 2025 -

Sterling McCall Buick GMC responded

Thank you for your feedback, Milyovalles. We’re sorry to hear about your experience and understand your frustration regarding the battery replacement. Your comments have been noted, and we’ll be sure to address this with our team. We appreciate you bringing it to our attention and hope to have the opportunity to improve your experience in the future. Margarita Pochtovaya General Manager margarita@group1auto.com>

April 12, 2025

At the same time, record the car inspection process for customers to see! I really like this! More

by Tam Phan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos Davila
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Apr 14, 2025 -

Sterling McCall Buick GMC responded

Hello Tam, thank you; we appreciate your feedback! Thank you again for leaving us this response!

April 11, 2025

I bought my vehicle new at Sterling McCall and have relied heavily on there service department when I needed to. More

by Tim
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Guerra
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Apr 14, 2025 -

Sterling McCall Buick GMC responded

Hi Tim, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Sterling McCall GMC. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

April 10, 2025

You’re good team and professional. Thanks for everything.Im recommending to continue with this good work! More

by Miguel
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Gabriel
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Apr 14, 2025 -

Sterling McCall Buick GMC responded

Hello, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help! Take care!

April 06, 2025

I was very happy with the results both in price and the professionalism of both the sales staff and the financial department More

by Lebrijaelizabeth
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Myra, Stephanie, Luis Guerra
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Apr 09, 2025 -

Sterling McCall Buick GMC responded

Hi, thank you for sharing your positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

April 04, 2025

The service person was polite and communicated with me in a timely manner. $200 for the diagnostic is terrible. Over $800 to fix a widely known and easy to fix transmission thermostat issue is insane. More

by montoyisk
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
John
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Apr 07, 2025 -

Sterling McCall Buick GMC responded

Thank you for sharing your experience. We're glad our team treated you with respect, but we’re sorry to hear you left feeling disappointed about the pricing. We’d love the chance to make things right and hopefully earn back your trust—feel free to reach out if you’re open to it. Margarita Pochtovaya General Manager margarita@group1auto.com>

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