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Sterling McCall Buick GMC

Houston, TX

4.4
409 Reviews

10422 Southwest Freeway Building D

Houston, TX

77074

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Showing 409 reviews

September 04, 2024

The team was very nice and helpful. The service was quick. I didn’t have an appointment and they got me in More

by Irvin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Digital AirStrike, James Arce, Luis Guerra
Sep 06, 2024 -

Sterling McCall Buick GMC responded

Hi, thank you again for taking the time to let us know how we did. We hope you have a great day!

September 02, 2024

Purchased my car on the 21st received it on the 30th was not happy with the overall look of the car don’t know how overlooked some cosmetic things one of the cosmetic things I did ask them about. I thought More

by Smith
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Gerald and antwun
Sep 06, 2024 -

Sterling McCall Buick GMC responded

Smith, Thank you for informing me about your recent experience. Please know that we are looking into your concerns, and will be reaching out to you soon to assist. If there is anything I can do in the meantime, please, feel free to contact me. Kimono Cooper General Manager kcooper@sterlingmccallbuick.com

September 01, 2024

Slow work very bad communication my truck was in theyre shop for a very long period of time. I kept gettIng false promises as to when i would get it back. Overall im disappointed, i dont want to go back ag More

by rache.219
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Craig, aaron
Sep 06, 2024 -

Sterling McCall Buick GMC responded

rache.219, Thank you for your feedback about the lack of communication, this should not have happened, and I apologize for any inconvenience you faced with the extended time your truck was in the shop. Your concerns will be shared with our team so, that similar situations can be addressed and prevented. If there is anything I can do to regain your trust, I would appreciate it if you would reach out to me, so that I can learn more about what took place on this visit. Kimono Cooper General Manager Kcooper@group1auto.com

August 31, 2024

There for three hours for oil change. We did had an appt. Had hot chocolate More

by sumandes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service drpy
Sep 05, 2024 -

Sterling McCall Buick GMC responded

Hi, we really appreciate your feedback! Feel free to reach out to us if you need anything. Have a wonderful day.

August 31, 2024

Amazing helpful. Caring. Great. Great experience salesman was amazing team was amazing best trucks ever More

by L_aric
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Stephanie Chris. , James Arce
Sep 06, 2024 -

Sterling McCall Buick GMC responded

Hi, we're happy you found our staff to be so supportive during your experience here at Sterling McCall Buick GMC. Feel free to reach out to us if you need anything. Have a wonderful day.

August 30, 2024

Fantastic in all aspects pertaining to sales, service, pricing and attitude. Well organized and proficient. More

by Bill G Hunter
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Antwon Dubose
Sep 01, 2024 -

Sterling McCall Buick GMC responded

Hello Bill, we appreciate you taking the time to leave us this feedback. We hope you have a great day!

August 28, 2024

Great customer service always feel welcomed when I enter the building. One of the top dealers. More

by Dariuscoats4
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brandon Scott , Digital AirStrike, James Arce, Luis Guerra
Aug 29, 2024 -

Sterling McCall Buick GMC responded

Hi, it's experiences like yours that really keep us motivated! We are always more than happy to assist you if anything else comes up. Take care!

August 27, 2024

Salesman knew all about the vehicle and was very attentive to me and offered a test drive right away. More

by Raul
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jay Lin, Digital AirStrike, James Arce, Luis Guerra
Aug 31, 2024 -

Sterling McCall Buick GMC responded

Hi Raul, thank you for sharing your positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

August 27, 2024

I was very satisfied with the deal and the treatment I received at the dealership. More

by jaimegarza91
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Stephanie Tristan , Digital AirStrike, James Arce, Luis Guerra
Aug 31, 2024 -

Sterling McCall Buick GMC responded

Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

August 26, 2024

It's okay with the work in a speedy time but the service advisor would not honor my email price for the oil change he said that the price they gave me for for a v6 engine but the email doesn't state that.� More

by rrison64.rr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Esteban GuERRA, Digital AirStrike, James Arce, Luis Guerra
Aug 31, 2024 -

Sterling McCall Buick GMC responded

rrison64.rr, Thank you for informing me about this service experience. Please know that we are looking into the issue with the email price, and will be reaching out to you soon to assist. If there is anything I can do in the meantime, please, feel free to contact me. Kimono Cooper General Manager Kcooper@group1auto.com

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