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Sterling McCall Buick GMC

Houston, TX

4.4
427 Reviews

10422 Southwest Freeway Building D

Houston, TX

77074

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Showing 427 reviews

September 17, 2024

Excellent customer service provided by John Ramirez in the service department. John was courteous, kept me informed of what was going on and had me out in no time. More

by mrmike24
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Ramirez
Sep 20, 2024 -

Sterling McCall Buick GMC responded

We're happy you found John to be so supportive during your experience here at Sterling McCall Buick GMC. Thank you, and have a fantastic day!

September 12, 2024

I pulled in without an appointment and as usual Aaron Fofouna took great care of me and got me back on the road. I needed a new car battery. Always consistent with great customer service every time . More

by Luxioneire
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aaron Fofouna
Sep 14, 2024 -

Sterling McCall Buick GMC responded

Hello, we are very happy we could provide you with a positive experience! If you have any further questions, please give us a call. We're always happy to help!

September 07, 2024

Great people. They are friendly and professional, going up and beyond to make customers comfortable. More

by angelacollins41@gmail.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sorry, forgot their names
Sep 09, 2024 -

Sterling McCall Buick GMC responded

Hi, we appreciate your positive review about your recent experience with us! Please let us know if there is anything else we can do for you; we are more than happy to help!

September 07, 2024

Very disappointed with dealership customer service! Waited two hours just to be told part wasn’t available! Only needed headed light changed! Had an appt for 8 was on time! Sad to waste time!!!!!! More

by t_reagins
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Marin
Sep 13, 2024 -

Sterling McCall Buick GMC responded

t_reagins, Thank you for informing me about your recent service experience. Please know that we are looking into your concerns, and will be reaching out to you soon to assist. If there is anything I can do in the meantime, please, feel free to contact me. Kimono Cooper General Manager kcooper@sterlingmccallbuick.com

September 07, 2024

The Associate who helped me was attentive and provided great customer service! I bought my car at a different dealership and attempted to go get my vehicle serviced. I had no success! The wait time was 2 More

by Joe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Guerra
Sep 09, 2024 -

Sterling McCall Buick GMC responded

Hi Joe, thank you for your kind review; we are happy to pass along your comments to the team here at Sterling McCall Buick GMC! Please let us know if there is anything else we can do for you; we are more than happy to help!

September 06, 2024

Crooked, I took a battery back,That was still under warranty still had to PAY 😔 More

by john.parkercricket
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
James Arce, Luis Guerra
Sep 10, 2024 -

Sterling McCall Buick GMC responded

john.parkercricket, Thank you for informing me about your concern. Please know that we are looking into this, and will be reaching out to you soon to assist. If there is anything I can do in the meantime, please, feel free to contact me. Kimono Cooper General Manager kcooper@sterlingmccallbuick.com

September 06, 2024

Mr. Aaron Fofana makes Sterling McCall Buick dealership great with his excellent customer service and more importantly he listens to the customer concerns. More

by RLeBlanc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aaron Fofana
Sep 09, 2024 -

Sterling McCall Buick GMC responded

Hi, thank you for your kind review; we are happy to pass along your comments to Aaron here at Sterling McCall Buick GMC! Please let us know if there is anything else we can do for you; we are more than happy to help!

September 05, 2024

Josh was awesome at keeping me updated on the issue with my vehicle and when it would be ready. More

by OK_USA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh Guerra
Sep 08, 2024 -

Sterling McCall Buick GMC responded

Hi, we're happy to hear you had such a positive experience with Josh! Feel free to reach out to us if you need anything. Have a wonderful day.

September 04, 2024

The team was very nice and helpful. The service was quick. I didn’t have an appointment and they got me in More

by Irvin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Digital AirStrike, James Arce, Luis Guerra
Sep 06, 2024 -

Sterling McCall Buick GMC responded

Hi, thank you again for taking the time to let us know how we did. We hope you have a great day!

September 02, 2024

Purchased my car on the 21st received it on the 30th was not happy with the overall look of the car don’t know how overlooked some cosmetic things one of the cosmetic things I did ask them about. I thought More

by Smith
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Gerald and antwun
Sep 06, 2024 -

Sterling McCall Buick GMC responded

Smith, Thank you for informing me about your recent experience. Please know that we are looking into your concerns, and will be reaching out to you soon to assist. If there is anything I can do in the meantime, please, feel free to contact me. Kimono Cooper General Manager kcooper@sterlingmccallbuick.com

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