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Sterling McCall Buick GMC

Houston, TX

4.4
409 Reviews

10422 Southwest Freeway Building D

Houston, TX

77074

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Showing 409 reviews

August 22, 2024

Horrible I went to get something fixed and still not fixed worse ever do not refer More

by Cttaylor2810
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
James Arce, Luis Guerra
Aug 24, 2024 -

Sterling McCall Buick GMC responded

Cttaylor2810, Thank you for your feedback about your recent service issue, this should not have happened, and I apologize for any inconvenience you faced. Your concerns will be shared with our team so that similar situations can be addressed and prevented on future visits. If there is anything I can do to regain your trust, I would appreciate it if you would reach out to me, so that I can learn more about what took place on this visit. Kimono Cooper General Manager Kcooper@group1auto.com

August 20, 2024

I purchased a 2024 Yukon Denali ($85,000+), dealership installed a front/rear dashcam, the rear one was defective (would not retain the cable). After scheduling a service visit to change out the camera ( More

by ylee406
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service Manager, General Manager, Service consultant
Aug 24, 2024 -

Sterling McCall Buick GMC responded

ylee406, Thank you for your feedback about your camera issue, this should not have happened, and I apologize for any inconvenience you faced. Your concerns will be shared with our team so that similar situations can be addressed and prevented in the future. If there is anything I can do to regain your trust, I would appreciate it if you would reach out to me, so that I can learn more about what took place on this visit. Kimono Cooper General Manager Kcooper@group1auto.com

August 14, 2024

Service is great. The courteous car wash is a nice bonus. Service personnel are cordial, knowledgeable, efficient. Great waiting are with coffee and water available. V More

by lwLinmaratson46
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Rasmussen
Aug 16, 2024 -

Sterling McCall Buick GMC responded

Hi, we are very happy to have provided you with such a positive experience! Thank you, and have a fantastic day!

August 13, 2024

What made this such a good experience was the sales lady, Debra Roberts. She knew the vehicle and was very helpful with the added features. She stayed in contact with me during the process and really made su More

by miker
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Debra Roberts.
Aug 16, 2024 -

Sterling McCall Buick GMC responded

Hi, thank you for sharing your positive experience! We hope you have a great day!

August 12, 2024

Josh Guerra has always been courteous and helpful every time I take my SUV for service. He also advises of any promotions available to the customers. More

by wwvml
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh Guerra
Aug 15, 2024 -

Sterling McCall Buick GMC responded

Hello, we're happy you found our staff to be so supportive during your experience here at Sterling McCall Buick GMC. Please let us know if there is anything else we can do for you; we are more than happy to help!

August 07, 2024

Dealership was easy to work with. My vehicle had to be towed there, and they completed the repairs very quickly. Will be bringing my Yukon and Sierra back here for any of our needs. T More

by Duongbtran
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Digital AirStrike, James Arce, Luis Guerra
Aug 10, 2024 -

Sterling McCall Buick GMC responded

Hello, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help! Take care!

August 06, 2024

Great, timely service. ..Josh Guerra took great care of me. In and out for oil change and tire rotation in an hour. More

by dauzenne
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh Guerra, Luis Guerra
Aug 10, 2024 -

Sterling McCall Buick GMC responded

Hello, we're happy you found our staff to be supportive during your experience here at Sterling McCall Buick GMC. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

August 06, 2024

Sterling Mccall Buick does a great job. Everyone is friendly and takes care of all my car mechanical needs. More

by topapple-13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aaron Fofana
Aug 10, 2024 -

Sterling McCall Buick GMC responded

Hello, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

August 06, 2024

My husband had our vehicle towed in so it could be serviced he had to call the dealership repeatedly in order to get an update on the situation he calls kept going to voicemail. The dealership kept o More

by chrishamp01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Digital AirStrike, James Arce, Luis Guerra
Aug 09, 2024 -

Sterling McCall Buick GMC responded

chrishamp01, We apologize for the inconvenience caused by the delay in servicing your vehicle and for the difficulty in reaching our service department. Your time is valuable, and we understand the frustration of not receiving timely updates. Please know that we are looking into your concerns, and will be reaching out to you soon to assist. If there is anything I can do in the meantime, please feel free to contact me. Kimono Cooper General Manager kcooper@sterlingmccallbuick.com

August 03, 2024

Service department is very helpful in taking care of your vehicle needs and courteous towards the customers More

by E-Dub
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Basil
Aug 07, 2024 -

Sterling McCall Buick GMC responded

Hello, we are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

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