
Sterling McCall Buick GMC
Houston, TX
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I purchased a 2024 Yukon Denali ($85,000+), dealership installed a front/rear dashcam, the rear one was defective (would not retain the cable). After scheduling a service visit to change out the camera ( installed a front/rear dashcam, the rear one was defective (would not retain the cable). After scheduling a service visit to change out the camera (and to schedule an oil change (the first of which was to be free), I'm told the oil change will be $115 and the camera will take "4 to 6 weeks". After complaining out this and waiting several days for a callback, I'm told I can wait the 4 to 6 weeks, or I can purchase a camera myself from Amazon (2 day delivery), or I can take my business elsewhere. They have my money, I have a defective camera, and they have lost a customer, not only for themselves but for GMC as well. More
Service is great. The courteous car wash is a nice bonus. Service personnel are cordial, knowledgeable, efficient. Great waiting are with coffee and water available. V The courteous car wash is a nice bonus. Service personnel are cordial, knowledgeable, efficient. Great waiting are with coffee and water available. Very clean restrooms. More
What made this such a good experience was the sales lady, Debra Roberts. She knew the vehicle and was very helpful with the added features. She stayed in contact with me during the process and really made su Debra Roberts. She knew the vehicle and was very helpful with the added features. She stayed in contact with me during the process and really made sure that I had everything that I needed. More
Josh Guerra has always been courteous and helpful every time I take my SUV for service. He also advises of any promotions available to the customers. time I take my SUV for service. He also advises of any promotions available to the customers. More
Dealership was easy to work with. My vehicle had to be towed there, and they completed the repairs very quickly. Will be bringing my Yukon and Sierra back here for any of our needs. T My vehicle had to be towed there, and they completed the repairs very quickly. Will be bringing my Yukon and Sierra back here for any of our needs. Thanks! More
My husband had our vehicle towed in so it could be serviced he had to call the dealership repeatedly in order to get an update on the situation he calls kept going to voicemail. The dealership kept o serviced he had to call the dealership repeatedly in order to get an update on the situation he calls kept going to voicemail. The dealership kept our car all day literally it was dropped off at 10:00 a.m. in the morning we received the phone call at 7:00 p.m. stating that it was ready to be picked up. The representative stated he calls several different numbers so it was unable to reach anyone which does not make any sense because at the time my husband checked the vehicle in he provided them with his cell phone number. More