Sterling McCall Buick GMC

My Buick Salesman is the Best! Buying a car can be one of rhe most stressful events a person can face. However, when you work with Eugine Martin at Sterling McCall Buick GMC, it can Buying a car can be one of rhe most stressful events a person can face. However, when you work with Eugine Martin at Sterling McCall Buick GMC, it can be like a walk in the park. My new Buick Envision is the 2nd car I have purchased with his guidance and I am not only pleased, but excited to be in a brand new vehicle. His knowledge of available vehicles and what is a good idea for "seasoned" individuals like my husband and me made this process easy and not stressful at all! Please look him up on the Southwest Freeway when you are in need of a new or pre-owned vehicle. He's the best! More

Highly dissatisfied with the whole experience. We purchased two vehicles from this dealership two years ago and had an AMAZING experience. We handled everything online and then showed up to finali We purchased two vehicles from this dealership two years ago and had an AMAZING experience. We handled everything online and then showed up to finalize the deal. This time, tried to do the same at no avail. Showed up to the dealership, the Internet Sales Manager I had worked with all day pushed me off on someone else. That was the first mistake. Then the vehicles I was interested in were not even on the lot, I had to go to their storage lot with the new salesman to pick them up. Got back and started providing the information that had already been sent over earlier. The Internet Sales Manager had me put in the information into their Trade in Valet system and asked if the numbers looked good. I mentioned that they were close, but would need to be on the higher range to make a deal possible. She said No problem, we give that price without seeing the vehicle, so when you come in the amount will go up. I explained that I would be driving an hour and a half and didn’t want to waste my time if it wasn’t possible. She reassured me and sent several text on my way down telling me to imagine being in my new vehicle. I handed over my keys and took a test drive in a Brand New 2019 Silver Yukon Denali, THAT BROKE DOWN ON THE TEST DRIVE AND WE HAD TO PUSH IT OUT OF TRAFFIC WITH THE SALESMAN. The signs were all there that this was not going to work. When we arrive back at the dealership the Salesman that I was assigned to when I arrived does the in person appraisal and it comes back lower than the online offer. When I mentioned my concern he said and I quote, “Oh that’s just to get you in the door”. ARE YOU KIDDING ME? We ATTEMPTED to negotiate with the New Car Sales Manager who never attempted to speak to us except through the Salesman with no luck. My husband understandably got frustrated and the Salesman has the nerve to tell him to “Cool Off”. I don’t know what happened to this dealership in the last two years, but they absolutely aren’t the same when it comes to customers service. More

Warranty work Hundreds of miles from home and a valet killed my battery. Went to Sterling McCall and was treated like royalty. Superb customer service! It did not m Hundreds of miles from home and a valet killed my battery. Went to Sterling McCall and was treated like royalty. Superb customer service! It did not matter to them that my car wasn’t purchased from them. I would definitely go back for service and will give them consideration when I’m ready to buy again. A great big thank you to Kevan Tvrdy! More

Great Experience Great experience, courteous and patient. Have the right attitude for the position he works in. My husband always take our vehicle and spoke so highly Great experience, courteous and patient. Have the right attitude for the position he works in. My husband always take our vehicle and spoke so highly of the service tech. When I met him for the first time, I was truly impressed. Great job More

Quick service I know that the job will be finished by 5 pm. But it’s done already by 3 pm. However the documentation takes a bit longer but at least the job is done I know that the job will be finished by 5 pm. But it’s done already by 3 pm. However the documentation takes a bit longer but at least the job is done. As usual, the cost of the repair is always high. More

Service dept. They are courteous, professionals, as one would expect for what they claim, for what they charge, and for because of the brand they represent (this is They are courteous, professionals, as one would expect for what they claim, for what they charge, and for because of the brand they represent (this is ONLY for the service department). Not others deparments. Prices are not for my pocket . Instead of five stars I say four and a half. (There is always space for improve) More

Very poor service I trade Honda Pilot 2011.and buy Honda Pilot 2015. They Charge me extra $495.00 more then internet price. They says this chrges for wheel lock. So guy I trade Honda Pilot 2011.and buy Honda Pilot 2015. They Charge me extra $495.00 more then internet price. They says this chrges for wheel lock. So guys be careful More

Best Service in metro Houston area A+++++ Service was great People are awesome Was greeted promptly Service was fast and prices fair. Thank you SMBGMC Will return for my next serv A+++++ Service was great People are awesome Was greeted promptly Service was fast and prices fair. Thank you SMBGMC Will return for my next service and sales purchase. More

Excellent - Thoughtful timely service Service was performed timely and thoroughly explained. Transportation was provided as needed. Representatives were thoughtful and very helpful. Def Service was performed timely and thoroughly explained. Transportation was provided as needed. Representatives were thoughtful and very helpful. Definitely would recommend the organization and will use the service again. More

Always nice and friendly and great customer service I’m always greeted with a smile anytime I need service done to my vehicle. If anything is needed outside of the scoop of my visit they ALWAYS consult I’m always greeted with a smile anytime I need service done to my vehicle. If anything is needed outside of the scoop of my visit they ALWAYS consult with me first to make sure it’s in my warranty or budget. More