Sterling McCall Chevrolet

It took 8 hours for the sale. An hour or so of me picking out a truck. Then getting the Group1 VIP and incentives straight. Finance was way too slow and kept pushing for extras af An hour or so of me picking out a truck. Then getting the Group1 VIP and incentives straight. Finance was way too slow and kept pushing for extras after i clearly denied them. Only snack vening, no free water bottles. Nothing close to walk to eat. Why would one want to pack a lunch to buy a vehicle from here ? I also got 2 oil changes. the first free one and the second i had a coupon in the amil sent from dealer. Each time I had an appt. 3.5 hr on first appt and 1.5 on second. Thats a long time on that first one. I did get a full tank of gas, not this last time though. Service Rep was good and kept me informed and took care of the paperwork correctly. Margi no longer works there . She was very experienced and helpful. Pat , sales general manger was also helpful and is no longer there. Bought truck feb 2024 Trade in took me for an extra 1K. . Pat took care of geting me that back fom corpate Ill be doing my own oil changes for now on and use a closer dealer as this on is 45 mins away compared to on that is 10 mins away More

Service was great, everything went fine on my experience at the dealership. Quick and simple. at the dealership. Quick and simple. More

Very pleased with my buying experience! Sal made it a breeze to get the best deal possible so I can leave the dealership with a brand new truck! Sal made it a breeze to get the best deal possible so I can leave the dealership with a brand new truck! More

Well as always Sterling Mccall is my go to for all of my concerns when it comes to my truck thanks Sterling McCall concerns when it comes to my truck thanks Sterling McCall More

Nina is AWESOME! She is a great asset to the company! I will always bring my business here! She is a great asset to the company! I will always bring my business here! More

I had a great experience at Sterling McCall. Mr. Jarrod was super easy to deal with in the sales department. The building was neat and clean. Very professional team at Sterling McCall Chevrolet Mr. Jarrod was super easy to deal with in the sales department. The building was neat and clean. Very professional team at Sterling McCall Chevrolet. Would recommend to others More

I wanted to take a moment to share my recent and ongoing experience with your service department in hopes that it leads to improved consistency and customer care. I have visited this dealership multiple t experience with your service department in hopes that it leads to improved consistency and customer care. I have visited this dealership multiple times and have consistently faced challenges when trying to use my Ally maintenance plan—despite it being a third-party plan provided directly by GM. I’ve even been turned away for something as simple as a nail in my tire, even though I have roadside coverage. Prior to my most recent visit, I called twice to confirm that there would be no issues using my Ally plan for an oil change. I was assured both times that the Service Manager had been notified. I also opened a case with GM, where I was told the Ally information is accessible in the system, and that I did not need to physically bring any paperwork. Due to my previous experiences, and in an effort to avoid further issues, I brought my father with me. As a young female, I have noticed a stark difference in how I’m treated when alone versus accompanied—and unfortunately, this visit confirmed that. The service consultant resolved the Ally details in just a few minutes and even offered helpful tips for future visits. We had a pleasant exchange, and he told me I could consider him my point of contact going forward. He followed up with three updates during the inspection, which was reassuring. However, when I returned to pick up my truck just four hours later, he approached me and said, “How can I help you?” as if we’d never spoken. That moment was disheartening. I understand that service teams are busy, but that interaction made me feel like just another number—yet again. As someone who also works in customer relations, consistency, attentiveness, and follow-through are things I truly value. These ongoing experiences have led me to question whether I made the right decision choosing Chevrolet over Ford or Ram. While Chevrolet of Sugar Land always treats me with kindness and attentiveness, the distance makes it difficult to visit regularly since I live in Spring. I hope this feedback is received constructively, and that it helps improve the experience for other customers going forward. More

This dealer did poorly, the people who work on financial, they should let you know what papers and bills that you need. Not in last minute or tell you one week that you are missing important papers and you s they should let you know what papers and bills that you need. Not in last minute or tell you one week that you are missing important papers and you should not have taken out the veichle out of the lot. More

Ninete got me in and out in 3 hours. Very satisfying! I don’t recall a bad experience at McCall. Very satisfying! I don’t recall a bad experience at McCall. More

Ninete provided me with an exceptional service from beginning to end. She was very pleasant to work with. I couldn’t say I was more happier with the experience. beginning to end. She was very pleasant to work with. I couldn’t say I was more happier with the experience. More