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Sterling McCall Hyundai
Houston, TX
1,047 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 1,047 reviews
August 31, 2025
Went to get a state inspection done on a Friday before Labor Day weekend. Estimated time to full service completion was 1 hour 30 mintues, which is about how long it took. Jon and Frank remained attentive Labor Day weekend. Estimated time to full service completion was 1 hour 30 mintues, which is about how long it took. Jon and Frank remained attentive to myself and other customers the entire time, keeping everyone up to date on what was happening to their vehicles. Only reason this isn't a 5 star review is due to the pricing for hours of labor for additional services on the vehicle. If the price could be adjusted differently or more of a discount could be applied for services, this could bring more more customers in to have their vehicles serviced regularly, i.e., quarterly or annually. More
by ddrogers
Employees Worked With
Jonathan Carca, Frank Galan
August 30, 2025
Should be a negative took 2 hours for an oil change and tire rotation. I never seen employees work so slow. The service manager need to look at the staffing and should be fired. They just walk in circles a tire rotation. I never seen employees work so slow. The service manager need to look at the staffing and should be fired. They just walk in circles and tell you your brand new car needs maintenance thatbis recommend for a 60k vehicle. Then they don't put your equipment back in your car and don't call you to let you know. This place is terrible. More
by mmcgee99
Employees Worked With
Ba
August 27, 2025
Not sure if this is a Hyundai issue or the dealer issue! ! AC on my 3 year old Elantra stopped cooling. They charged me $450 on something that should have been covered under warranty! Very disappointed!! ! AC on my 3 year old Elantra stopped cooling. They charged me $450 on something that should have been covered under warranty! Very disappointed!! More
by erabelli
Employees Worked With
Frank Galan
August 25, 2025
SMcCH is the epitome of professionalism, especially their first class service department! You'll have a tough time leaving there feeling any other way than very satisfied! first class service department! You'll have a tough time leaving there feeling any other way than very satisfied! More
by jerome_coffield
Employees Worked With
Frank Galan
August 23, 2025
Andy Tran was the sales specialist who helped me from my first interaction to the moment I drove away with my new truck. I don't mean this lightly, it wouldn't have happened without his care and considerati first interaction to the moment I drove away with my new truck. I don't mean this lightly, it wouldn't have happened without his care and consideration for others. He went above and beyond all expectations. He remembered our initial conversation in great detail, which to me, says a lot. But, if he is to be praised, it shouldn't just be for his memory. It was not just his attention to details, it was his follow through that saved the day. Andy Tran heard that I experienced trouble when trying to finalize my purchase. He got a hold of me immediately, even though I had already left without my truck, only half paid for, to ask what happened. He consulted other members of Sterling McCall Hyundai on our behalf and came up with a solution! Which didn't just help us get a truck and him a commission, he provided us with something much greater. A sense that someone saw us and someone listened and cared, and in our world, that's beyond rare. I wonder if he realizes how much of a difference he made in our lives today. I can't commend him enough. Thank you, Andy. When we are ready for a second vehicle, we'll be asking for Andy Tran. More
by Ryan Doerr
Employees Worked With
Andy Tran
August 23, 2025
Picked up a pre-owned 2006 Ford Ranger. Big thanks to Andy for helping us get the truck. My card locked up and, as someone with autism, the situation got overwhelming, but his calm and help Big thanks to Andy for helping us get the truck. My card locked up and, as someone with autism, the situation got overwhelming, but his calm and helpful attitude made a big difference. More
by Salphil
Employees Worked With
Andy Tran
