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Sterling McCall Hyundai

Houston, TX

Overview
Reviews
Vehicles
4.5
744 Reviews
Call Dealership (713) 981-3990
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10301 Southwest Fwy.

Houston, TX

77074

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Showing 744 reviews

April 29, 2024

They have taken good care of my old car. And me. Very polite also. Thank you More

by Marilynkaygoldman
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Cedric
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May 02, 2024 -

Sterling McCall Hyundai responded

We are thrilled to hear that you had a great experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

Helpful
April 24, 2024

From start to finish, the reps I encountered were amazing. True ambassadors for Sterling McCall!!! More

by Sunflower
Service Price Transparency
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank Galan, Tim Harless
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Apr 25, 2024 -

Sterling McCall Hyundai responded

We are thrilled to hear that you had an amazing experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

Helpful
April 24, 2024

My service advisor Cedric went above and beyond with my car. Mark also helped out in a critical time and they worked well to get the back ordered parts that were needed for my 24 Palisade. I would highly r More

by matlobrin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark, & Cedric
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Apr 25, 2024 -

Sterling McCall Hyundai responded

We're delighted to hear about your positive experience with Cedric and Mark at Sterling McCall Hyundai! Our team is dedicated to providing excellent customer service and ensuring that your vehicle receives the care it deserves. We're here to keep your 2024 Palisade running smoothly and to continue exceeding your expectations.

Helpful
April 22, 2024

Great place, nice waiting area, just be ready to wait a while! It gets busy but good job! 👍🏾 More

by Anton
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Caleb
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Apr 23, 2024 -

Sterling McCall Hyundai responded

We are thrilled to hear that you had a great experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

Helpful
April 20, 2024

Dealership is very nice and the staff was very polite professional. Waiting area chairs are not comfortable to relax in when you are having to wait on your vehicle early in the morning. More

by Twosons
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacob Palmer
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Apr 24, 2024 -

Sterling McCall Hyundai responded

It's great to hear that you had a positive experience with our dealership and that the staff was polite and professional. We appreciate your feedback about the waiting area chairs and will consider that to improve our customers' comfort. Thank you for choosing us!

Helpful
April 13, 2024

Very polite and helpful. Made me feel relaxed and comfortable that everything in the car was checked since I often drive alone More

by Psidhwa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don
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Apr 16, 2024 -

Sterling McCall Hyundai responded

We are thrilled to hear that you had a polite and helpful experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

Helpful
April 12, 2024

Went for oil change and showed up for my appointment on time and waited 2 hours in the waiting room and then asked about my car that I was informed had not been started yet. I left very quickly before I go More

by Matthewmajeska
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Frank Galan, Tim Harless
Report | Print
Apr 13, 2024 -

Sterling McCall Hyundai responded

Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.

Apr 18, 2024 -

Sterling McCall Hyundai responded

Thank you for bringing this to my attention. I apologize that your recent service visit took longer than expected. I would like an opportunity to address your concerns and to earn your business, please contact me. I look forward to speaking with you. Mark Nikolaus, Service Director mnikolaus@sterlingmccallhyundai.com

Helpful
April 11, 2024

Always prompt got me in and out. .Has to get oil change. I like the fact that they do a multi point inspection your car and send you the video of any issues..They also offer Lyft for More

by Marquel.hartwell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Craig
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Apr 13, 2024 -

Sterling McCall Hyundai responded

We are thrilled to hear that you had a prompt experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

Helpful
April 10, 2024

I was totally impressed. The sales staff was excellent, and so was the finance department. More

by jdavis
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Andy Tran
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Apr 12, 2024 -

Sterling McCall Hyundai responded

We're delighted to hear that you were impressed with both our sales staff and finance department! Providing excellent service across all aspects of your experience is always our goal. Enjoy your new vehicle!

Helpful
April 09, 2024

I researched and tried to find a dealership that could accommodate me. My tuscon was not working I had 5000 cash to get fixed or trade car in. The staff was not responsive in timely manner they would not More

by Sourceinternational7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Eduadaro,
Report | Print
Apr 11, 2024 -

Sterling McCall Hyundai responded

Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.

Apr 12, 2024 -

Sourceinternational7 responded

I researched and tried to find a dealership that could accommodate me. My Hyundai tuscon was not working I had 5000 cash to get fixed or trade car in. The staff was not responsive in timely manner they would not give me an update in a timely manner. That was the biggest my car was there for weeks before I could get a response. Time was important. If could not help me should have told me quickly. By not responding I ended up having car wasted repossessed and had to get another car. I can't believe dealership could not find a deal with .me having 5000 cash but you chose not to find out. Eduwardo in sales was agent but went on vacation he said and was not responsive. No one else took over account and was able to help me. Did not respond in timely manner.

Apr 18, 2024 -

Sterling McCall Hyundai responded

Thank you for bringing this to my attention. I apologize that your recent experience was anything but satisfactory. I would like an opportunity to address your concerns and to earn your business, please contact me. I look forward to speaking with you. Maurice Caraway General Manager mcaraway@sterlingmccallhyundai.com

Apr 19, 2024 -

Sourceinternational7 responded

The biggest problem was feedback and response and being taken seriously as a customer. First it took about 4 weeks once i had car towed in before i could get anyone to tell me what was going on and then call the warranty company. Jacob Palmer was not responsive. I knew I had a time sensitive issue then I ask about trade in Eduardo took my initial information then i called back and they said he was on vacation i dont think he was. My credit was bad and i had negative cash flow but i had 5000 cash and a car that could be refurbished but the worst thing salesman and service people did was they were not responsive. I wish to give a positive shout out to Juan in service he was straight up and told me what was really happening but it took quite a while before he got to me in all my car was there 2 months before we found out warranty would not cover and could not get trade in . should have found in 2 weeks warranty would not cover and no more than two more weeks to tell me trade in would not work. I bought a new used car paid 4000 down for a 2017 Mazda and had to get car blue Hyundai 2918 there repossessed which i was trying to not have to do . I cant believe yall could not have worked out deal if i could buy one elsewhere.

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