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Sterling McCall Hyundai

Houston, TX

Overview
Reviews
Vehicles
4.5
738 Reviews
Call Dealership (713) 981-3990
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10301 Southwest Fwy.

Houston, TX

77074

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Showing 738 reviews

April 12, 2024

Went for oil change and showed up for my appointment on time and waited 2 hours in the waiting room and then asked about my car that I was informed had not been started yet. I left very quickly before I go More

by Matthewmajeska
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Frank Galan, Tim Harless
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Apr 13, 2024 -

Sterling McCall Hyundai responded

Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.

Apr 18, 2024 -

Sterling McCall Hyundai responded

Thank you for bringing this to my attention. I apologize that your recent service visit took longer than expected. I would like an opportunity to address your concerns and to earn your business, please contact me. I look forward to speaking with you. Mark Nikolaus, Service Director mnikolaus@sterlingmccallhyundai.com

Helpful
April 11, 2024

Always prompt got me in and out. .Has to get oil change. I like the fact that they do a multi point inspection your car and send you the video of any issues..They also offer Lyft for More

by Marquel.hartwell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Craig
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Apr 13, 2024 -

Sterling McCall Hyundai responded

We are thrilled to hear that you had a prompt experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

Helpful
April 10, 2024

I was totally impressed. The sales staff was excellent, and so was the finance department. More

by jdavis
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Andy Tran
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Apr 12, 2024 -

Sterling McCall Hyundai responded

We're delighted to hear that you were impressed with both our sales staff and finance department! Providing excellent service across all aspects of your experience is always our goal. Enjoy your new vehicle!

Helpful
April 09, 2024

I researched and tried to find a dealership that could accommodate me. My tuscon was not working I had 5000 cash to get fixed or trade car in. The staff was not responsive in timely manner they would not More

by Sourceinternational7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Eduadaro,
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Apr 11, 2024 -

Sterling McCall Hyundai responded

Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.

Apr 12, 2024 -

Sourceinternational7 responded

I researched and tried to find a dealership that could accommodate me. My Hyundai tuscon was not working I had 5000 cash to get fixed or trade car in. The staff was not responsive in timely manner they would not give me an update in a timely manner. That was the biggest my car was there for weeks before I could get a response. Time was important. If could not help me should have told me quickly. By not responding I ended up having car wasted repossessed and had to get another car. I can't believe dealership could not find a deal with .me having 5000 cash but you chose not to find out. Eduwardo in sales was agent but went on vacation he said and was not responsive. No one else took over account and was able to help me. Did not respond in timely manner.

Apr 18, 2024 -

Sterling McCall Hyundai responded

Thank you for bringing this to my attention. I apologize that your recent experience was anything but satisfactory. I would like an opportunity to address your concerns and to earn your business, please contact me. I look forward to speaking with you. Maurice Caraway General Manager mcaraway@sterlingmccallhyundai.com

Apr 19, 2024 -

Sourceinternational7 responded

The biggest problem was feedback and response and being taken seriously as a customer. First it took about 4 weeks once i had car towed in before i could get anyone to tell me what was going on and then call the warranty company. Jacob Palmer was not responsive. I knew I had a time sensitive issue then I ask about trade in Eduardo took my initial information then i called back and they said he was on vacation i dont think he was. My credit was bad and i had negative cash flow but i had 5000 cash and a car that could be refurbished but the worst thing salesman and service people did was they were not responsive. I wish to give a positive shout out to Juan in service he was straight up and told me what was really happening but it took quite a while before he got to me in all my car was there 2 months before we found out warranty would not cover and could not get trade in . should have found in 2 weeks warranty would not cover and no more than two more weeks to tell me trade in would not work. I bought a new used car paid 4000 down for a 2017 Mazda and had to get car blue Hyundai 2918 there repossessed which i was trying to not have to do . I cant believe yall could not have worked out deal if i could buy one elsewhere.

Helpful
April 07, 2024

Beautiful dealership. I've been coming here for 10 years now and love that they got an upgrade. Everyone is always friendly and being in a new environment makes my experie More

by krystalrock78
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Glenis B
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Apr 10, 2024 -

Sterling McCall Hyundai responded

It's wonderful to hear that you've been a loyal customer of our dealership for 10 years! We're thrilled that you appreciate the upgrades we've made to our facility and that your experience has been positive with our friendly staff. We value your feedback and continued patronage. Thank you for choosing us!

Helpful
April 05, 2024

Good customer service. New location is more equipped to provide better service. Need more time to analyze how good they are at their duties. More

by neethujohn444
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cedric
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Apr 10, 2024 -

Sterling McCall Hyundai responded

We are thrilled to hear that you had a good experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

Helpful
April 04, 2024

The staff was very professional! All was nice and helpful my experience was pleasant thanks. More

by Turner
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Daniel
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Apr 05, 2024 -

Sterling McCall Hyundai responded

We are thrilled to hear that you had a professional experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

Helpful
April 02, 2024

The Fancy new location is a lot nicer than the old place. Eduardo Aviles was very knowledgeable and low pressure. There are 2 other Hyundai dealerships on the west side and they are much closer to our hous More

by topochicho
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Eduardo Aviles, Antonio Gallegos
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Apr 06, 2024 -

Sterling McCall Hyundai responded

It's great to hear that you had a positive experience at Sterling McCall Hyundai's new location and with Eduardo! We're glad that our team's knowledge and low-pressure approach made a difference for you. Thank you for choosing to drive the extra distance to visit us despite having closer options. Enjoy your new ride!

Helpful
April 01, 2024

The dealership is good but they could have got me a better interest rates The sales person is excellent and the process was smooth. More

by Sandeshsrinivas10
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Charles Nowell
Report | Print
Apr 05, 2024 -

Sterling McCall Hyundai responded

We are glad to hear that you had a positive experience with the salesperson and that the process was smooth overall. Your feedback about the interest rates is noted, and we appreciate your input. Enjoy your new vehicle!

Helpful
March 31, 2024

Great Customer Service. Craig and the other service reps were awesome, took good care of me and my vehicle. Will definitely return. More

by Castillo.Bernie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Craig Murillo.
Report | Print
Apr 05, 2024 -

Sterling McCall Hyundai responded

That's fantastic to hear! We're delighted that Craig and the other service representatives provided you with great customer service and took good care of you and your vehicle. We look forward to welcoming you back in the future.

Helpful
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