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Group 1 Hyundai Southwest Houston

Houston, TX

Overview
Reviews
Vehicles
4.5
1,071 Reviews
Call Dealership (713) 981-3990
View Awards

10301 Southwest Fwy.

Houston, TX

77074

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Showing 1,071 reviews

October 09, 2025

I had a broken serpentine belt Thalia me stranded. Roadside serviced delivered me to this dealership where the service agent( Mr Rodger) took of my needs of getting my car fixed to g getting me home More

by doss_pruitt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank Galan
Report | Print
October 08, 2025

Great customer service was kept updated on vehicle by ivan Diaz. Waiting room was comfortable relaxing. More

by bjhern529
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ivan Diaz, Frank Galan
Report | Print
October 06, 2025

Service center is not managed professionally Nobody calls back in time when you leave a message requesting service No transportation facilities provided after dropping car for service More

by michaelmini
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service center staff
Report | Print
Oct 08, 2025 -

Group 1 Hyundai Southwest Houston responded

Good afternoon,   We do apologize for not meeting your expectations during your recent service visit. Please give me a call directly at 713.981.3948 or text to further discuss the experience and see what can be done to make this right.    Thank you,  Heather Woodyard   Service Director

October 01, 2025

My experience with personnel has been quite positive. My service advisor, Ivan Diaz, was professional, attentive and kept me abreast of my service needs and the cost of same. More

by gradyparis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ivan Diaz
Report | Print
Oct 04, 2025 -

Group 1 Hyundai Southwest Houston responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Sterling McCall Hyundai! If you have any further questions, please give us a call. We're always happy to help!

October 01, 2025

The service center had a comfortable waiting area. Staff was friendly and helpful. Will visit again. More

by herofreak
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank Galan
Report | Print
Oct 04, 2025 -

Group 1 Hyundai Southwest Houston responded

Hi, thank you for your kind words and this wonderful review! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

September 27, 2025

Great service from Dillon from service who provides great and excellent customer service. He values customers More

by sdutta11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dillon from service
Report | Print
Sep 29, 2025 -

Group 1 Hyundai Southwest Houston responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Sterling McCall Hyundai! Please don't hesitate to reach out to us if there's anything more we can do!

September 27, 2025

Great service, friendly staff members, very informative with information regarding my vehicle Wait time was not long. More

by lex
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cedric Rodgers
Report | Print
Sep 29, 2025 -

Group 1 Hyundai Southwest Houston responded

Hi, we're happy to hear you had such a positive experience with our team! If you have any further questions, please don't hesitate to reach out!

September 24, 2025

My AC blower motor got damage after i got oil change from sterling mccall hyundai. Very disappointed. More

by Sungjun
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ivan diaz
Report | Print
Sep 27, 2025 -

Group 1 Hyundai Southwest Houston responded

Thank you for sharing your feedback. This is the first time we are hearing about your AC blower motor concern following your recent oil change visit. We take this very seriously and will be reaching out to you today to better understand the situation and see what we can do to address and rectify the issue. We truly value you as a customer and appreciate you choosing Group 1 Hyundai Southwest. Our goal is always to ensure your confidence in our service and provide the best possible care for your vehicle. Thank you, Heather Woodyard Service Director 713-981-3948

September 23, 2025

I went in with the details of what I wanted and the price I would pay. Both things were met. Shane was very helpful and worked with me on the price and trade in. More

by sangarp
Trade-in Experience
Recommend Dealer
Yes
Employees Worked With
Shane 5 stars
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Sep 25, 2025 -

Group 1 Hyundai Southwest Houston responded

Hi, we're happy you found our staff to be so supportive during your experience here at Sterling McCall Hyundai.We hope you have a great day!

September 23, 2025

Excellent in performance and clean has good customer friendly environment and friendly staff members r More

by Usoroh Emmanuel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Emmanuel , Frank Galan
Report | Print
Sep 25, 2025 -

Group 1 Hyundai Southwest Houston responded

Hi, we are very happy to have provided you with such a positive experience! Thank you, and have a fantastic day!

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