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Sterling McCall Hyundai

Houston, TX

4.5
1,047 Reviews

10301 Southwest Fwy.

Houston, TX

77074

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Showing 1,047 reviews

August 09, 2025

My very first visit to Sterling McCall Hyundai can be summed up with one word, "Extraordinary"!! From the impeccable hands on service I received from Service Consultant Don Murrel and the clean sanitized More

by lyonsrobert923
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don Murrell
Aug 10, 2025 -

Sterling McCall Hyundai responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Sterling McCall Hyundai! If you have any further questions, please give us a call. We're always happy to help!

August 08, 2025

Cedric awesome told me what was wrong had it fixed gave me a call. Awesome More

by breezee1326
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cedric
Aug 10, 2025 -

Sterling McCall Hyundai responded

Hi, we're happy you found our staff to be so supportive during your experience here at Sterling McCall Hyundai. If you have any further questions, please don't hesitate to reach out!

August 08, 2025

Excellent staff very clean awesome job very professional did lots of work fantastic Cedric awesome More

by breezee1326
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cedric
Aug 10, 2025 -

Sterling McCall Hyundai responded

Hi, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

August 07, 2025

Bait and switch. .. Received an email saying "no dealer add ons" and the in person paperwork was over $8000 before ttl. $4000 over what was advertised online and an ad More

by KEL123
Recommend Dealer
No
Employees Worked With
Sales and sales manager
Aug 08, 2025 -

Sterling McCall Hyundai responded

Kel123, I regret to hear that your experience was not clearly transparent and straightforward. When time permits, I would like to discuss your experience in detail and clarify any questions or concerns you may have. Thanks Maurice Caraway General Manager mcaraway@group1auto.com 713.981.3952

August 07, 2025

Friendly staff made the purchase of our vehicle extremely simple. The vehicle was prepped & delivered in a timely manner. Lisa Priest took time to explain the workings of the vehicle at delivery. More

by Badkins1017
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ed Tsui & Lisa Priest
Aug 10, 2025 -

Sterling McCall Hyundai responded

Hello, we're happy you found our staff to be so supportive during your experience here at Sterling McCall Hyundai. We are always more than happy to assist you if anything else comes up. Take care!

August 06, 2025

Ivan was great! He answered all my questions and made sure to check in with me every step of the way. However very upset yall took away the Lyft feature for service More

by Snw1997
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ivan
Aug 07, 2025 -

Sterling McCall Hyundai responded

Hello, thank you for your kind review; we are happy to pass along your comments to Ivan; here at Sterling McCall Hyundai! If you have any further questions, please don't hesitate to reach out!

August 05, 2025

Everyone was great from our salesperson to the closing. My husband and I went in at 9am hoping to browse and make our decision. Once we did, Samuel was attentive with exploring our options. We were pressed More

by lauren.matthews21
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Frank Galan
Aug 05, 2025 -

Sterling McCall Hyundai responded

Hi, thanks for your praise and kind comments about Samuel. We are always more than happy to assist you if anything else comes up. Take care!

August 03, 2025

My experience was wonderful from the minute. I walked into the door. Our salesman Shane was friendly, kind and listened to me. The whole experience was easy. I was very surprised. More

by lorettajean58
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Shane , Frank Galan
Aug 05, 2025 -

Sterling McCall Hyundai responded

Hi, we're happy you found our staff to be so supportive during your experience here at Sterling McCall Hyundai. We hope you have a great day!

August 01, 2025

Everyone was great and helpful and did amazing job I really appreciate y'all so much More

by gmamaj13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank Galan
Aug 03, 2025 -

Sterling McCall Hyundai responded

Hi, we're happy to hear you had such a positive experience with our team! If you have any further questions, please don't hesitate to reach out!

July 31, 2025

You can set a maintenance appointment and arrive to find out that there is a two week backlog for diagnostics. My advisor handed me a business card and asked that I call back a week later to see what they c More

by mcmayers
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Caleb Manuel, Jonathan Carcamo
Aug 03, 2025 -

Sterling McCall Hyundai responded

Mr. Myers, Thank you for taking the time to share your recent experience with us. As we discussed over the phone yesterday, we completely understand your frustration and sincerely apologize for the inconvenience you encountered during your visit. Your feedback is incredibly important to us, and we are using it as an opportunity to improve. We are committed to addressing the communication and scheduling concerns you experienced, and we will be incorporating your feedback into our team training to help our department grow and better serve our customers in the future. We truly value your input and appreciate your patience as we work to improve. If there is anything further we can do for you, please don’t hesitate to reach out.     Best Regards, Craig Murrell cmurrell@group1auto.com