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Group 1 Nissan Southwest Houston

Stafford, TX

Overview
Reviews
Vehicles
4.7
1,446 Reviews
Call Dealership (281) 243-8600
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12230 Southwest Freeway

Stafford, TX

77477

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Showing 1,446 reviews

May 03, 2026

Great fast and friendly service. On time, keeping me informed and aware through the process. More

by charlietran337
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joel
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May 01, 2026

I’m very satisfied with the results. What I didn’t like and it’s a little ridiculous, it took almost 2 weeks the repair of my car. It was very slow. More

by Jesica Br
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gonzalo Gomez , Zachary Swimmer
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May 01, 2026

Despite being without my car for a month, my service advisor, Abraham Garcia, remained proactive and attentive throughout the entire process. He consistently stayed on top of the warranty claim and ensu More

by Kaelin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Abraham Garcia
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April 29, 2026

This dealership is a convenient place to have service on your Nissan vehicle, when you need repairs. More

by kentishmichaelwork
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nikita, Abraham
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April 27, 2026

There were some changes in the service department. Must have had a turnover with service representatives. Today i had a female rep. Had to wait in vehicle long time before she came out.(Seemed like fo More

by bretttand
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zachary Swimmer
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Apr 28, 2026 -

Group 1 Nissan Southwest Houston responded

Thank you for the review and for bringing these changes to our attention. We are always striving to improve and value your feedback. We apologize for the wait time and appreciate your patience. We are glad to hear that our service representative still made sure to provide top-notch service by holding open the door for you. We hope to continue serving you with the best customer experience. Thanks again!

April 27, 2026

Environment is clean and orderly. . Staff is very professional and helpful. Only complaint is the wait time an oil change almost 3 hours. Too long. More

by Konuoha
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zachary Swimmer
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Apr 28, 2026 -

Group 1 Nissan Southwest Houston responded

Thank you for the positive feedback regarding our clean and professional environment! We apologize for the extended wait time and will make sure to address this issue to improve the overall experience for our valued customers. We appreciate your understanding and loyalty.

April 25, 2026

Excellent customer service. I’ve been taking my car there for years and I’ve never been disappointed. More

by HouTexan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ms Lawson
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Apr 27, 2026 -

Group 1 Nissan Southwest Houston responded

Hi, we are very happy to have provided you with such a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.

April 25, 2026

The few repairs were great! Waiting 9 hours is not! Without loaner vehicle. This needs to change. More

by vpkanode
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Annayh
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Apr 27, 2026 -

Group 1 Nissan Southwest Houston responded

We apologize for the long wait time and not having a loaner vehicle available. We appreciate your feedback and will work to improve our customer experience for future visits. Thank you for choosing us for your repairs.

April 24, 2026

This dealership has always provided good customer care, also by helping getting the best deal with the car you want. More

by Melissa T.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zachary Swimmer
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Apr 27, 2026 -

Group 1 Nissan Southwest Houston responded

Hi Melissa, thank you so much for the positive review! Please don't hesitate to reach out to us if there's anything more we can do!

April 23, 2026

Very thorough and detailed during the entire process and explaining the findings and recommendations. Thanks! More

by Ahumbledlove
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Karim
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Apr 26, 2026 -

Group 1 Nissan Southwest Houston responded

Hello, thank you; we appreciate your feedback! Please let us know if there is anything else we can do for you; we are more than happy to help!

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