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Group 1 Nissan Southwest Houston
Stafford, TX
1,322 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 1,322 reviews
December 14, 2025
I took my truck in to get an oil change on Nov. 28th. When I did I was offered a free car wash. After 2 hours of waiting I finally asked what was taking so long and was told by Karim that “they are 28th. When I did I was offered a free car wash. After 2 hours of waiting I finally asked what was taking so long and was told by Karim that “they are washing it now.” Well when I got my truck back it wasn’t washed at all. To top it all off a few days after I took it in there was a noise coming from the engine compartment. When I looked inside, to my surprise was a can of brake cleaner in the compartment getting smacked around by the fan. Don’t think I will ever trust them with my truck again. More
by figg167
Employees Worked With
Karim
December 12, 2025
Well, what can l say besides, very curious, prompt, the system gives you a update as to the inspection, l've yet to check the filter, but l must say, looking enjoy coming to Sterling Mccall, because of the system gives you a update as to the inspection, l've yet to check the filter, but l must say, looking enjoy coming to Sterling Mccall, because of the oupon, the service the car wash, nice clea. prompt , friend service. Thank you! Sterling McCall! More
by velda.glass
Employees Worked With
ANGEL , Zachary Swimmer
December 11, 2025
Went in for oil change and Karim was outstanding. He walked me through everything and was very detailed. The only thing that could improve is that whoever sets appointment needs to be on same page a He walked me through everything and was very detailed. The only thing that could improve is that whoever sets appointment needs to be on same page as the advisor . More
by TPC1972
Employees Worked With
Karim koual
December 07, 2025
Likewise before I got a good timely service right from arranging appointment by Ms Ana (highly appreciate to her courteous service) to attending the vehicle and keeping me posted by Mr Joel. Thanks for m arranging appointment by Ms Ana (highly appreciate to her courteous service) to attending the vehicle and keeping me posted by Mr Joel. Thanks for maintaining a high standard! More
by Farooqiw28
Employees Worked With
Ms Ana and Mr Joel
December 07, 2025
I have been to this several times in the past and I have always been very impressed by the customer service. But this time I was very disappointed. My advisor was extremely rude and I didn’t feel appreciate always been very impressed by the customer service. But this time I was very disappointed. My advisor was extremely rude and I didn’t feel appreciated as a customer More
by sjaffer00
Employees Worked With
Karim
December 05, 2025
Had to have service done. My service advisor offered the best service I have had in awhile anywhere. I highly recommend you ask for her . Lorelei My service advisor offered the best service I have had in awhile anywhere. I highly recommend you ask for her . Lorelei More
by ins3n2003
Employees Worked With
Lorelei Garza
December 04, 2025
Really amazing service, almost immediately received assistance and started looking at cars. No rush at all, they let us look at all the models we wanted. assistance and started looking at cars. No rush at all, they let us look at all the models we wanted. More
by claragenriquez25
Employees Worked With
Jerome
December 04, 2025
It takes 2 hours for a basic service. I had to go back because the service mechanic forgot to put the wheel lock back. That was frustrating to me because of freeway traffic. I had to go back because the service mechanic forgot to put the wheel lock back. That was frustrating to me because of freeway traffic. More
by mjcooker21
Employees Worked With
Zachary Swimmer
December 03, 2025
The Nissan team was awesome. They were very professional and friendly. The process was quick and their customer service was top tier. Antony was great They were very professional and friendly. The process was quick and their customer service was top tier. Antony was great More
by aharttiffany7984
Employees Worked With
Anthony, Zachary Swimmer
