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Group 1 Nissan Southwest Houston

Stafford, TX

4.6
1,314 Reviews

12230 Southwest Freeway

Stafford, TX

77477

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Showing 1,314 reviews

December 03, 2025

They keep you well informed of is going on with your vehicle. Also fair pricing. But tha Central Nissan off of IH 610 are absolutely crooked. You buy a car from them and after that they will not even gi More

by Diane Strong
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angel , Zachary Swimmer
December 03, 2025

The Nissan team was awesome. They were very professional and friendly. The process was quick and their customer service was top tier. Antony was great More

by aharttiffany7984
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Anthony, Zachary Swimmer
Dec 03, 2025 -

Group 1 Nissan Southwest Houston responded

Hi, we're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

December 02, 2025

Never had a bad experience yet. The worst thing I've ever experienced was walking by a girl with a septum nose piercing. More

by andrewthestagehand
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Na
November 30, 2025

My agent today was Christian Salas was very impatient and would rather you pay a higher price rather than checking to see what deals the dealership might have going on especially for what you came for. More

by edelyne_joseph
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Christian Salas
Dec 03, 2025 -

Group 1 Nissan Southwest Houston responded

Thank you for sharing your feedback. We understand your concerns regarding pricing and communication during your visit, and we appreciate the opportunity to clarify a few details. Regarding the alignment pricing, our advisor was never presented with any coupon for the alignment special. Had we received it, we would have gladly honored it for you. In fact, to help provide the best value possible, we combined your oil change coupon with our “Spend More, Save More” promotion for an additional $31 savings and also reduced the alignment price from $139.95 to $119.95. That is an overall savings of $51. We certainly aim to communicate clearly and ensure that every guest feels comfortable and informed throughout their visit. While we regret that your experience didn’t reflect the level of service we strive for, we do stand by the efforts made to secure the lowest pricing available with the information provided at the time. We appreciate your feedback, as it helps us continue improving. If you would like to discuss anything further, please feel free to reach out to us directly. Lun Tu Service Drive Manager (281) 243-8777 ltu@group1auto.com

More
November 30, 2025

They always give us a great service. People is nice. Douglas the advisor is very knowledgeable. More

by AM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Douglas Landaverde
Nov 30, 2025 -

Group 1 Nissan Southwest Houston responded

Hello, we're happy you found our staff Douglas to be so supportive during your experience here at Group 1 Nissan Southwest Houston. Please let us know if there is anything else we can do for you; we are more than happy to help!

November 30, 2025

Perfect. Took only 2 days to do a major overhaul on suspension. 12 year old Nissan Juke drives like it’s brand new More

by Vincent-reyes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lorelei Garza
Dec 02, 2025 -

Group 1 Nissan Southwest Houston responded

Hi, we are very happy to have provided you with such a positive experience! If you have any further questions, please don't hesitate to reach out!

November 29, 2025

Service was great they made sure I was aware of all the things about my car and made share everything that needed to be fixed got handled in a timely manner thanks again. More

by Mickadee04
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Karim Koual, Zachary Swimmer
Nov 30, 2025 -

Group 1 Nissan Southwest Houston responded

Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

November 27, 2025

The service drive manager, Mr. Lun Lu is amazing.🤩💯 He runs an absolute well oiled machine of a staff💯 His service and leadership is superb.💯 Lun Lu Group 1 Nissan Southwest More

by Sandy.Lekas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mr.Lun Lu, Christian Salas ,Sales Lady , Zachary Swimmer
Nov 28, 2025 -

Group 1 Nissan Southwest Houston responded

Hi, we're happy you found our staff to be so supportive during your experience here at Group 1 Nissan Southwest Houston. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

November 27, 2025

Very professional staff and friendly All in order for appointments and no appointments All clean More

by Delgado
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zachary Swimmer
Nov 28, 2025 -

Group 1 Nissan Southwest Houston responded

Delgado, we're happy you found our staff to be so supportive during your experience here at Group 1 Nissan Southwest Houston. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

November 26, 2025

Easy going salesperson. CPO Frontier was a great Truck. They willing to make a deal. More

by Arthur
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Billy Bui and Kenneth.
Nov 27, 2025 -

Group 1 Nissan Southwest Houston responded

Hi Arthur, we really appreciate your feedback! Please don't hesitate to reach out if there's anything additional we can do for you.

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