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Sterling McCall Nissan

Stafford, TX

4.6
1,267 Reviews

12230 Southwest Freeway

Stafford, TX

77477

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Showing 1,267 reviews

September 24, 2025

The dealership is really good, but the service I got today was very poor. I spent 4 hours and at the end, driving my car to work was scary. My alignment was not properly done, tires shaking like its abo More

by tinaomoregie2003
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Zachary Swimmer
Sep 26, 2025 -

Sterling McCall Nissan responded

Thank you for taking the time to share your feedback. I'm truly sorry to hear that your recent service experience did not meet your expectations both in terms of timing and the quality of the work performed. We strive to provide timely, professional service, and it's clear we fell short in this case. Please accept our sincere apologies for the inconvenience this has caused. We’d appreciate the opportunity to make things right. If you're open to it, please reach out to us directly or stop by the shop so we can review the issue, ensure its properly resolved, and discuss how we can regain your trust. Thank you again for your feedback, Kamil Masood Service Director 281-243-1981 kmasood@group1auto.com

September 24, 2025

My AC went out on my 2020 Leaf. Amos handled my 3 party warranty got my AC fixed. More

by John Mizerik
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amos , Zachary Swimmer
Sep 27, 2025 -

Sterling McCall Nissan responded

Hello John, thank you; we appreciate your feedback! We hope you have a great day!

September 24, 2025

I had an appointment today for an oil change. I arrived on time the attendant was courteous, professional and on point about my car. More

by lindaawoodard15
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nikita Lee, Zachary Swimmer
Sep 27, 2025 -

Sterling McCall Nissan responded

Hi, thank you for sharing your positive experience! We hope you have a great day!

September 20, 2025

I made an appointment online which was very easy. I made it to the dealership and the service team was working hard and fast checking in clients. I was out in about an hour. My car was vacuumed to m More

by Gladys.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eduardo Sanchez was professional and kind
Sep 21, 2025 -

Sterling McCall Nissan responded

Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

September 20, 2025

Clean dealership and the buying process was on point. The mgmt. And salesman were on point and everything was accurate More

by THOMASCHIAPPETTA
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chris Bennett , Zachary Swimmer
Sep 21, 2025 -

Sterling McCall Nissan responded

Hello, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help! Take care!

September 18, 2025

Up to this visit, I was always proud to have my Rogue serviced at Sterling-McCall Nissan. This time it was horrible and they made me feel unwelcome. It took more than 2 1/4 hours for an oil change. I wou More

by Pgstrollo1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Check my account paperwork.
Sep 20, 2025 -

Sterling McCall Nissan responded

Thank you for bringing this to our attention, and I sincerely apologize for the lack of communication during your recent service visit. We understand how important timely updates are, and I completely understand your frustration. This isn’t the level of service we strive to provide, and I assure you we’re taking steps to ensure it doesn’t happen again. Your experience has been shared with our team so we can improve our process moving forward. If there are any remaining questions or concerns about your vehicle or the service performed, please don’t hesitate to reach out directly . I’d be happy to assist personally. We truly value your business and appreciate the opportunity to make things right.   Kamil Masood Service Director 281-243-1981 kmasood@group1auto.com

September 18, 2025

I have purchased one vehicle and have received top notch service multiple times by Lorelei! I recommend this dealership! More

by js.weaver
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lorelei
Sep 20, 2025 -

Sterling McCall Nissan responded

Hi, we're happy to hear you had such a positive experience with our team! Your recommendation means so much to us, and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

September 16, 2025

Have been visiting this dealership for 6 years now. No tricks, no pressure, friendly people. Never have any problems. Very happy. More

by MHGUO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Megan Lawson, Zachary Swimmer
Sep 17, 2025 -

Sterling McCall Nissan responded

Hi, we are glad we could help! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

September 16, 2025

Staff was attentive, efficient and kind. Like how the service technician takes a video of vehicle with my concerns. Very satisfied. More

by vpkanode
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Karim Koual
Sep 17, 2025 -

Sterling McCall Nissan responded

Hi, we're glad to hear you enjoyed your visit. Please don't hesitate to reach out if there's anything additional we can do for you.

September 16, 2025

Great service! I like that they use texting to inform you of issues on car. You can decline or accept repairs. Easy to drop off and pick up too. More

by Kelley.k.thomas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Abraham Garcia
Sep 19, 2025 -

Sterling McCall Nissan responded

Hi, thank you for sharing your positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

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