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Sterling McCall Nissan

Stafford, TX

4.6
1,066 Reviews

12230 Southwest Freeway

Stafford, TX

77477

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Showing 1,066 reviews

June 11, 2024

The service department is the worse, unprofessional and rude. They lie and don’t listen to any of your needs. I have purchased and leased many vehicles from them but I will no longer as of today. More

by Kelly
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Zachary Swimmer
Jun 12, 2024 -

Sterling McCall Nissan responded

Thank you for your feedback. Rest assured that we will review your concerns and will have a response for you as soon as possible. Thank you for your patience and understanding.

Jun 14, 2024 -

Sterling McCall Nissan responded

Kelly, I'm truly sorry to hear about your negative experience with our service department. This is not the level of service we strive to provide, and we deeply regret that we let you down. Your feedback is important to us, and we would appreciate the opportunity to make things right. Please reach out to me directly so we can discuss your concerns and work on resolving them. Thank you for bringing this to our attention, and we apologize for any inconvenience caused. Rudy Albarran Service Director ralbarran@Sterlingmccallnissan.com

June 11, 2024

Oils change for 8000 miles not for 3000. Or 10000 miles after changes oils to day it note for 8000 miles I chechin 95584 come out 103084 More

by Duc pham
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zachary Swimmer
Jun 26, 2024 -

Sterling McCall Nissan responded

Duc pham, Thank you for taking the time to share your feedback. I am truly sorry to hear about your recent experience with our oil service. I would appreciate the opportunity to discuss this further and work to regain your trust as a valued customer. Please reach out to me at your earliest convenience so we can find a solution together. I look forward to speaking with you. Thank you. Kolby R Wahl General Manager kwahl@Sterlingmccallnissan.com

June 09, 2024

Great service and great customer service. Nikita Lee is an excellent customer service officer with great attitude. More

by abyidicula.2009
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nikita Lee
Jun 10, 2024 -

Sterling McCall Nissan responded

Hello, we're happy you found our staff to be so supportive during your experience here at Sterling McCall Nissan. Please let us know if there is anything else we can do for you; we are more than happy to help!

June 07, 2024

Always polite, timely, thorough, and professional. I appreciate this dealerships efforts to take too care of me and handle ‘my problems. More

by amina.anugwom
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zachary Swimmer
Jun 08, 2024 -

Sterling McCall Nissan responded

Hello, we are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

June 04, 2024

Once arrive the service advisor comes out pretty quickly to review the service needs and explains what may be needed by looking at past visits. I especially like the 32-point inspection done free at charge More

by jjacob32753
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicholas Osorio
Jun 07, 2024 -

Sterling McCall Nissan responded

Hello, we appreciate you taking the time to leave us this feedback. Please don't hesitate to reach out if there's anything additional we can do for you.

June 04, 2024

Fast, professional and accurate service! !! I was quickly greeted and was provided an accurate timeframe More

by dmcarter4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zachary Swimmer
Jun 07, 2024 -

Sterling McCall Nissan responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Sterling McCall Nissan! Thank you, and have a fantastic day!

June 03, 2024

Great service. I've visited with most of the service specialist and they are exceptional; most recently, Nikita and Gonzalo outperformed themselves in greatness!!! More

by SHA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nikita, Gonzalo
Jun 05, 2024 -

Sterling McCall Nissan responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Sterling McCall Nissan! We are always more than happy to assist you if anything else comes up. Take care!

May 25, 2024

Sterling McCall Nissan is very reliable and is also honest. I trust them completely to service my car properly. I have never felt that I was paying for unnecessary service. More

by Marilyn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angel Sulbaran
May 28, 2024 -

Sterling McCall Nissan responded

We're delighted to learn that your experience was positive! Our primary aim is your satisfaction! Thank you for choosing us. We are excited to be able to help you again in the future.

May 23, 2024

trust this place a lot and the advisors are very friendly and helpful, always willing to help you More

by yohanka.garcia72
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lilian Pérez avila
May 24, 2024 -

Sterling McCall Nissan responded

We're delighted to learn that your experience was positive! Our primary aim is your satisfaction! Thank you for choosing us. We are excited to be able to help you again in the future.

May 23, 2024

Megan was my advisor and she was very kind and pleasant. The service took about 2 hours and my car was great at the end. Thank you very much More

by Yumar Miranda Oria
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Megan, Zachary Swimmer
May 24, 2024 -

Sterling McCall Nissan responded

We're delighted to learn about your positive experience and the kind and pleasant assistance provided by Megan! Your satisfaction is our ultimate goal, and we truly value your business. We look forward to assisting you again in the future.

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