Sterling McCall Nissan

First time visitor to Service Center. They are fairly efficient, very friendly, and are willing to answer questions. Only thing that could be improved is communication efforts regarding s They are fairly efficient, very friendly, and are willing to answer questions. Only thing that could be improved is communication efforts regarding status of vehicle as you're waiting. More

Rude customer service & long wait time for service being done on my vehicle waited 2 1/2 hours for an oil change & brake fluid change done on my vehicle waited 2 1/2 hours for an oil change & brake fluid change More

Excellent customer service ! My advisor was Very knowledgeable and Everything was explained to me in detail by Mr. Nicholas. I love coming here because I know my vehicle will b My advisor was Very knowledgeable and Everything was explained to me in detail by Mr. Nicholas. I love coming here because I know my vehicle will be taking care of by professionals who know what they are truly doing. I’ll be back for any future services I may need. I would highly recommend coming here for any services your vehicle may need. More

Annayh was able to clearly explain everything to me and was welcoming. Happy with my service. was welcoming. Happy with my service. More

Very disappointed in the service I received. One of the workers were extremely hostile and this was in front of my two toddlers. One of the workers were extremely hostile and this was in front of my two toddlers. More

I call and spoke with someone and explained what was happening with my truck. He advised me to call a towing company that they have a contract with . The guy explained to me to diagnose my car and have happening with my truck. He advised me to call a towing company that they have a contract with . The guy explained to me to diagnose my car and have it towed by their 3 party towing company that it would be free. Well that’s what I did. To have it diagnosed was 550$ so I told them no. They said I needed a battery so they sent me a link to approve it and I did. Once I told him no about the 550$ just to send me what I owed them. He sent me a link with a bill for 240$ I paid it. A week later I get a call saying I forgot to pay for the towing. I explained to Nicolas that was not correct and I was told something different. Also that he sent me the bill himself. First I was threatening that they would take my truck if I didn’t pay for the towing. After I talk to Nicolas again and ask why did I have to pay because I was lied to he simply said since you are refusing to pay we will put in the system that you can never come to Sterling McCall again. I explained to him I had someone that would tow my truck to and from for the same price so I wouldn’t have used their towing service or their diagnostic service for those prices. I ended up paying for a battery and having my truck towed away because it was no way I could pay them 550$ for a diagnostic charge to begin with. Nothing was free. But to be clear my problem is with the towing fee. When I decided not to pay for the diagnostic service I told him to send me whatever I owed him. He sent the link. I paid it. A week later he contacted me and said I needed to pay a 150$ tow or I’ll never be allowed back. Just be honest from the start. If you are dishonest from the beginning I don’t want you working on my vehicles to begin with. 🚨 Just be careful More

I arrived on a tow and drove off the lot. Megan Lawson suggestion was exactly my issue. She kept me updated the entire process and got me back on the road. I will not go to any other Nissan d Megan Lawson suggestion was exactly my issue. She kept me updated the entire process and got me back on the road. I will not go to any other Nissan dealer in Texas but Sterling McCall Nissan. Highly recommend More

I like people working in Nissan Sterling mc call dealership. I feel in love now with my Nissan rouge . It’s easy to drive , reliable and very comfortable. dealership. I feel in love now with my Nissan rouge . It’s easy to drive , reliable and very comfortable. More

This dealership and it's staff go out of their way to take care your vehicle and make you feel appreciated. take care your vehicle and make you feel appreciated. More

Love Sterling nissan always professional and I always ask for Joel my service advisor is excellent thanks Joel for being so kind and keep up the great work 👍 ask for Joel my service advisor is excellent thanks Joel for being so kind and keep up the great work 👍 More