Sterling McCall Nissan

Rather stick to the WELL run Sterling McCall dealerships The sales personnel and vehicle variety is on par or better than most other dealerships. However, once you start taking your car for a service, you wi The sales personnel and vehicle variety is on par or better than most other dealerships. However, once you start taking your car for a service, you will regret your purchase. We have owned vehicles from Sterling McCall Lexus, Sterling McCall Toyota, and made the mistake thinking that the Sterling name will provide the same excellent service uniformly. This is not the case at Sterling McCall Nissan. My car has been for a service 5 times now and it has never taken less than 2.5-3 hours - even for the very first one, which was just an oil change. YES, IT IS A NEW CAR. It now has around 25,000 miles and still new. I love the product but will be getting rid of it soon. Nissan makes the most comfortable cars its segment, but the service department ruins it - just not worth staying with the brand any longer because of this dealership. I will give Mossy a try, but after that I am done. Most recently a speaker needed replacement - under warranty. It takes them 3 hours to investigate the problem. Then they agree to replace it and will call me when the part arrives (generally this takes 24 hours). Three weeks later, I have to call them but they cannot find record of it, and I had dealt with the service manager!!!!!!. Finally they figure it out, source the part and when we go in to replace it, we have to put up with the most arrogant of service advisers. He should not be in a service roll. Get the chip off your shoulder or leave. You are not doing anybody a favor by working there. We as the customers pay your salary and we are doing you a favor by supporting the brand and providing jobs. Your attitude, arrogance and nonchalant demeanor is unacceptable. But then again I am not surprised as you are right next to the service manager and he has a major attitude too - he will never admit fault or apologize, just keep defending the dealership. Please send him for training to Sterling McCall Toyota or Lexus or fire him cause his attitude is infecting the others. I hope you are still reading - but let me tell you, one way to avoid these types of complaints is picking up the phone or returning phone calls. Regards Soon to be ex-customer More

Crooked Salesman - Patrick Agbebaku A good friend of mine called to see if I could help her get out a terrible situation at SMN. She is a naturalized citizen that speaks broken English. A good friend of mine called to see if I could help her get out a terrible situation at SMN. She is a naturalized citizen that speaks broken English. Salesman Patrick Agbebaku took advantage of her to the tune of $5,000. When I confronted Patrick he said he simply couldn't "remember the price" he gave her. Oh really? Of course he remembers screwing someone out of $5,000, unless that is his normal course of business. If you choose to do business with Sterling McCall Nissan, please don't work with Patrick Agbebaku. Your time and money are too precious. More

completely dishonest Finance Manager - Justin Tran Unfortunately I have a Part II to my last review. My friend's car buying experience at Sterling McCall Nissan included another totally dishonest pers Unfortunately I have a Part II to my last review. My friend's car buying experience at Sterling McCall Nissan included another totally dishonest person that took advantage of her as well. Justin Tran, a Finance Manager, took advantage of my naturalized citizen friend, with broken English, to the tune of $3,000. My friend told Justin over and over again that she DID NOT wanted any kind of warranty. Couldn't afford it. Justin, being the dishonest person that he obviously is, added a $3,000 extended warranty to the price of the car anyway. When I spoke with him face to face he said three times "we'll refund the price of the warranty, we refund the price of the warranty." He simply wouldn't answer my question "Justin, why would you add a $3,000 warranty when she told you over and over again she didn't want one in the first place?" Fortunately I was able to get the $3,000 refunded. Justin is a prime example of why most people absolutely dread going through Finance at a dealership. Don't ever be fooled into thinking that Finance represents your best interests. Save yourself a lot of money and hassle. Finance your vehicle through a credit union. I got my friend's Nissan refinanced with a credit union. From 5.07% at the dealership to 3.22% at the credit union. She'll save $4,500 over the life of her note. More

The best Great customer service.All the services that I requested was performed with the best of quality. I really appreciated the car was and vacuum to my ca Great customer service.All the services that I requested was performed with the best of quality. I really appreciated the car was and vacuum to my car More

Nice Dealership The new car sales department was very friendly and helpful in finding the Nissan Murano that I wanted. My sales consultant Jesus Rodriguez did an exce The new car sales department was very friendly and helpful in finding the Nissan Murano that I wanted. My sales consultant Jesus Rodriguez did an excellent job of showing us the car, providing a test drive and making sure we got the right color and style we wanted. More

Excellent Great service, was taken at my appointment time and the advisor did great job. Everything was taken care of in a timely manner, will come back. Great service, was taken at my appointment time and the advisor did great job. Everything was taken care of in a timely manner, will come back. More

Great Service! Karim greeted me when I dropped my 2013 Z off for service. Kept me updated through the process and phoned me when the work was complete. Great Expe Karim greeted me when I dropped my 2013 Z off for service. Kept me updated through the process and phoned me when the work was complete. Great Experience- B Roffey More