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Group 1 Toyota Southwest Houston

Houston, TX

Overview
Reviews
Vehicles
4.2
1,465 Reviews
Call Dealership (713) 270-3900

9400 Southwest Freeway

Houston, TX

77074

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Showing 1,465 reviews

March 16, 2026

The service is very good. Angel is an excellent agent and very professional. I will continue to use Nissan services. More

by Yeinier Arzuaga
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angel
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March 14, 2026

Great Customer Service From Nick Also Like The New Remodeled Service Looks Amazing Love The Door That Opens And Closes When You Leave The Building More

by rflbenavides1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicholas Salvo
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Mar 15, 2026 -

Group 1 Toyota Southwest Houston responded

Hi, we're happy you found Nick to be so supportive during your experience here at Group 1 Toyota Southwest Houston. We do hope we can be of assistance in the future. Take care!

March 14, 2026

Excellent and fast service. Do recommend coming here to do your car services and buy. More

by Darvin
Recommend Dealer
Yes
Employees Worked With
Ruben
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Mar 15, 2026 -

Group 1 Toyota Southwest Houston responded

Hi Darvin, we're happy to hear you had such a positive experience with our team! Please don't hesitate to reach out if there's anything additional we can do for you.

March 14, 2026

Good attention and costumers care all through out mine stay with the sales man Mr uk. More

by ogechukwu.ndukwe
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Uk
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Mar 15, 2026 -

Group 1 Toyota Southwest Houston responded

Hello, thank you; we appreciate your feedback! If you have any further questions, please give us a call. We're always happy to help!

March 13, 2026

Good experience. Everything was well explained! Absolutely love all the information we received that was necessary. Only thing missing was our forms of agreement fo More

by Monicamedrano0125
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Guadalupe , Miguel
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March 12, 2026

Came on at 2:00 pm for synthetic oil change, didn't leave until after 5:30 pm TOO LONG wait time!! More

by ednaboone75
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Robbie
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Mar 14, 2026 -

Group 1 Toyota Southwest Houston responded

ednaboone75, My name is Art Whatley, and I am the Service Director with Group 1 Toyota Southwest Freeway. I apologize for your unpleasant experience and would like to learn more about what transpired during your recent visit. I have tried to locate your information in our system so that I could contact you but am unable to locate it with the name you responded with. Could you please contact me so we can discuss further? I would appreciate hearing from you. 713-270-3924 is my direct line. Art Whatley Service Director

March 12, 2026

Great service, especially by Brayan the serviceman. New bldg is fabulous, easy to get list. More

by Mickey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brayan
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Mar 14, 2026 -

Group 1 Toyota Southwest Houston responded

Hi Mickey, we're happy to hear you had such a positive experience with our team! Please don't hesitate to reach out to us if there's anything more we can do!

March 12, 2026

Javier is really cool guy and helped me with the car issues I love this place More

by majidataey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Javier
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Mar 14, 2026 -

Group 1 Toyota Southwest Houston responded

Hi, thanks for your praise and kind comments about our team. Thank you, and have a fantastic day!

March 11, 2026

Very pleased with today's service. Marcos Flores was very personable and communicated everything clearly. The newly remodeled building is very nice; thé music is still too loud and int More

by Osmosis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marcos Flores
Report | Print
Mar 14, 2026 -

Group 1 Toyota Southwest Houston responded

Hello, we're happy you found our staff to be so supportive during your experience here at Group 1 Toyota Southwest Houston. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

March 10, 2026

My advisor is great, no complaints here. However, there's always some kind of an issue with the actual car service, not to mention the long wait. Today they again forgot to put a reminder st More

by lidact1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Rey
Report | Print
Mar 12, 2026 -

Group 1 Toyota Southwest Houston responded

lidact1,   My name is Art Whatley, and I am the Service Director with Group 1 Toyota Southwest Freeway. I apologize for your unpleasant experience and would like to learn more about what transpired during your recent visit. I have tried to locate your information in our system so that I could contact you but am unable to locate it with the name you responded with. Could you please contact me so we can discuss further? I would appreciate hearing from you. 713-270-3924 is my direct line.       Regards,   Art Whatley Service Director

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