Stetler Dodge Chrysler Jeep Ram
York, PA
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You lied to us on two occasions in one week . They think people are dumb I know more about Cars than any of the bums that work in the service department. They always try to take advantage of my w They think people are dumb I know more about Cars than any of the bums that work in the service department. They always try to take advantage of my wife every time. We have spen over 400,000 dollars on vehicles there . As a family of seven and at least 10 referrals you will never again have our business. You all should be ashamed of your selfs More
Stetler Dodge Chrysler Jeep completed my oil change, tire rotation and state inspection in under two hours and did a great job. My Pacifica was returned freshly washed and all the paperwork was provided at rotation and state inspection in under two hours and did a great job. My Pacifica was returned freshly washed and all the paperwork was provided at check out. More
Stetler Chrysler Dodge Jeep Ram should care about their customers first. Not just be pushing a sale onto the customer to make their numbers go and worry only about the money $$ customers first. Not just be pushing a sale onto the customer to make their numbers go and worry only about the money $$ More
Lack of professionalism and communication, our whole experience from the day we bought the vehicle even to date when we take the vehicle in for service it is a nightmare! We have to call the service de experience from the day we bought the vehicle even to date when we take the vehicle in for service it is a nightmare! We have to call the service department to check to see if our parts are in so we can have warranty work done, you would think they would call you. Not this dealership! I can go on and on about the experience we had, I will leave it at this, we will not be back to them as they need to finds some management who pays attention to what is going on in the place, worst car buying/service experience I have ever had! More
It would have been nice to receive a phone call from the service dept on a status or update on where repairs on my vehicle were at. In addition I called once and was told the service rep would contact me h service dept on a status or update on where repairs on my vehicle were at. In addition I called once and was told the service rep would contact me however an hour later I'm calling back. Not the best at keeping the customer informed. More
The salesman came in on his day off to accommodate my schedule. Everyone was very nice and not what you would typically think of when going to a dealership, not pushy at all. Very easy to work with took schedule. Everyone was very nice and not what you would typically think of when going to a dealership, not pushy at all. Very easy to work with took time to explain all features of the car and the process. More
From the first call to the service department to any follow up conversations, Stetler's staff are true professionals. They are friendly and responsive. They even offered a free car wash when I picked follow up conversations, Stetler's staff are true professionals. They are friendly and responsive. They even offered a free car wash when I picked my vehicle up! More

