Keep in mind I've been coming here for years, ever since Fishel's in Red Lion closed. My Jeep needed a state inspection and oil/filter change. I went online and made the appt for Friday at 745. I dropped it off Thursday evening, because that's convenient to do for us. At 4pm Friday, still no call from the service department. I call to ask if it was done, and was put on hold. A "service advisor" got on the phone, and I asked her if it was done. I was put on hold again, this time I sat for five minutes, then I hung up. I called back, and gave them a piece of my mind. Obviously to me, that hadn't touched my vehicle. I said to them about the 745 appt, and they promptly told me they service the people there waiting before drop offs! The advisor told me it would be done at 530. Went there at 6 to pick it up and couldn't. Service closed at 530, which I was not told. There used to be a cashier there til like 7 for later pick ups. No more. A salesman took our name and said he'd make sure we got a call first thing Saturday morning. Didn't happen. I ended up calling basically to find out if my Jeep, dropped off Thursday night for a 745 Friday appointment, was ok to be picked up Saturday! It was done, it was sitting on the lot Friday night, but I wouldn't leave without paying for it when we stopped in. So me, thinking making an appointment online, dropping it off ahead because we can, was easy and convenient. They are less than 5 miles from my house as well. All features that one would think is convenient for a customer. But is it? I think no. I was basically lead to believe going in without an appointment gets their full attention. It's a shame, because I've been taking two vehicles there for years, a Sebring and a Wrangler. I may be forced to go elsewhere after how I was treated.