
Steve Rayman Chevrolet
Smyrna, GA
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Great customer service. Fast in service as well. Can always depend on the service department to do work with high quality. There's no other place I take my Chevy. Fast in service as well. Can always depend on the service department to do work with high quality. There's no other place I take my Chevy. More
Our service coordinator was prompt, friendly, and ensured we had all of the information to make decisions for our maintenance needs. I would recommend him to friends and family. we had all of the information to make decisions for our maintenance needs. I would recommend him to friends and family. More
I had a warranty repair for a faulty transmission. Came in late on a Friday and was luck enough to get it in before closing. Advisor I met worked great to keep me informed until the following week w Came in late on a Friday and was luck enough to get it in before closing. Advisor I met worked great to keep me informed until the following week when he suddenly disappeared. When I called for an update I found out he was no longer with the company which explained no responses to my inquiries for 2 days. When I finally went to the service center to get an update I was told by my new advisor my truck wasn't going to be repaired for another 4-6 weeks. This was after my original advisor and the service manager said it should only take 2 weeks. So a month it is. I had to rent a car because I don't have a spare and dealer didn't have a loner. GMC services texts me later in the week to tell me my car would be ready the following week. OK... is that correct, cuz I just got told the day before it's going to be another month.... GMC service says they're reaching out to dealer and will let me know. no word for another week then at 3pm on Friday I get a call from my advisor at the dealership saying the truck is ready for pickup. I had to scramble to get my rental back to the rental shop before they closed and get a ride back to the dealership to get my truck. In the end my truck was repaired and has been running fine for the past week. I'm hoping there's no issue with the repairs and I'm thankful I got my truck back in just 3 weeks instead of the potential 2 months it could have been. Communication could have been better for sure, it's never easy picking up after a colleague departs but, the back and forth even with GMC in the mix was a pain and made it more complicated than it probably would have been had it been a straight up repair. In the end I'm happy with the end result and think they did their best to work with me in the beginning and i'm guessing things just got all buggered up after my advisor dropped out of the picture. c'est la vie. life moves on More
The customer service here was excellent! They really listen and work hard to get you your vehicle of choice. I'm 100% pleased with our new purchase & will be back to see Mr. Geoffrey for our They really listen and work hard to get you your vehicle of choice. I'm 100% pleased with our new purchase & will be back to see Mr. Geoffrey for our 2nd vehicle ASAP!!! Also shout out to Mr. Lamar for his great care and savior faire when signing the final paperwork!! From in the door to out the door the entire experience is A-1!!! Keep up the marvelous work! I'll be referring everyone to Steve Rayman Chevy in the future!!! More