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Steve Rayman Chevrolet

Smyrna, GA

3.7
1,302 Reviews

2155 Cobb Pkwy SE

Smyrna, GA

30080

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Showing 1,302 reviews

November 02, 2016

Untruthful I drove 135 miles to look at a truck. Prior to my arrival, I contacted the dealer to ask several question about the truck I was considering buying. My More

by Disappointed Customer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jamie Laverde
Nov 02, 2016 -

Steve Rayman Chevrolet responded

when was this and what is your name

Nov 03, 2016 -

Disappointed Customer responded

I had an appointment at 11:45 on Wednesday 02 Nov. 2016 to look at the 2005 GMC 3500 that is on the used lot. I got there about an hour early around 10:35.

Nov 04, 2016 -

Steve Rayman Chevrolet responded

Thank you very much for your input as it helps us to further educate folks. First, you can't judge a book by its cover. I took the liberty of reviewing the vehicle's history with General Motors and Carfax based upon the vin (1gtjk39g15e211119). The Truck was bought and remained in Massachusetts for almost 9 years and was used as a commercial vehicle, then sold and spent almost 3 years in Florida. It averaged only 4,754 miles/yr by the first owner and then 9,727/yr in Florida. The car never missed a service visit and is mechanically sound. Carfax shows NO ACCIDENTS or DAMAGE reported. Admittedly it has some rust(mostly cosmetic), but I personally inspected the truck and saw absolutely no components hanging from the bottom of the truck. I can't answer for your claim that you were told that the truck was rust free by our call center. If that indeed is the case we apologize, because the are some minor spots of rust visible. Otherwise the truck is mechanically sound and the millage very low for the age. It is a 4 wheel drive dulley which I am certain someone else will recognize the value in. Thank you again for your input and the very best of luck to you in your search for a truck.

October 13, 2016

Fast and Friendly Service Brought vehicle in for 25000 mile oil change and check up. Everyone in service dept. is always helpful and friendly. Martin is always pleasant and t More

by turner
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Martin Breig
October 11, 2016

Sold a lemon dream car I originally came to dealership for a new car but was told I didn't qualify for a new car with a credit score of 655 .So now I have a used car with b More

by Never Settle 4 less
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Brian Jackson , Arthur Lombardi, Cory Lombardi, CJ Lombardi, Mike Roberts, Tim Willis, Brian Barrett
Oct 11, 2016 -

Steve Rayman Chevrolet responded

Mrs. Patricia Ealy, Thank you for the opportunity to not only to share this experience online, but to educate others. I will address your concerns point by point, since this car was bought 2 MONTHS AGO: 1. New car vs. Pre-owned, it seems that the requirements set by the lenders for you to buy a new car could not be met, hence we worked to get you into a pre-owned car. 2.The vehicle had no issues at all upon delivery of same. 3.Down payment: The card numbers you provided proved to be invalid, hence it took us well beyond the agreed upon time to collect monies from you as you promised.In at least one case, the card had been canceled. 4. You were provided with a carfax upon delivery. 5. Tag: We have no control as to how long it takes the state of Georgia to issue a tag. On the average it is 3-4 weeks, though I have personally seen it take longer. The temporary tag has a date on it generated by the state of Georgia, which is about 30 days. This all seems to of arisen because you want us to give you a new windshield and set of tires, months after you had purchased the car and that request was refused. For good reason, because at some point you have to accept responsibility and ownership of your car, and that included maintenance. Folks, the lessons here are many: 1. Carfaxes are available free upon demand from Steve Rayman Chevrolet. We've never had a problem printing out a Carfax for anyone's inspection. 2. Maintenance reports, if the car is a GM vehicle that has been serviced at participating GM Service Center, then a service record can be produced. Unfortunately, very few car are received with service records, but, we can perform a used vehicle inspection upon demand. 3.If you do not receive your tag within 3 WEEKS contact your local county tag office to check on its progress. In most cases, its on a shelf waiting to be mailed. 4. The police will stop you if your car does not have a temporary plate on it, that is true, but, peace officers are well aware that temporary tags do tend to disappear and so long as you have your paperwork with will, there are no problems. 5. No one can expect a dealership to maintain or repair a vehicle months after purchase at the dealership's expense, i.e. windshield, tires. From the moment you drive off, you are a owner, and all of the responsibilities of being a owner fall upon you. Thank you again for your input. Ray Whitlow Steve Rayman Chevrolet

October 10, 2016

Tim Whitton provides exceptional service Tim Whitton always takes care of me and my corvette. Great attitude, responsive and thorough. Waiting room is clean and comfortable. A great experie More

by eleanor
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim Whitton
September 19, 2016

Service review. Tim Whitton provides exceptional service . Tim provides exceptional service . He always has a pleasant attitude in spite of his very busy days. He is always responsive to questions and concerns More

by Nina Uzzle - Harris
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim Whitton
September 13, 2016

First car buying experience This is for SALES AND FINANACE. I dealt with Leslie Pollack, and Tim Willis personally, but everyone there was super nice. The men there wear very More

by deeminor
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
LESLIE POLLACK, Tim Willis
September 04, 2016

Always top drawer service and friendly staff. Harry is generally the first one you meet when you take your vehicle in for service. If your day has started off on the left foot, Harry's upbeat atti More

by Fixxitt
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim Whitton
August 05, 2016

Very Dissappointing Experience from Unprofessional Dealer I was one of the first people to call in on a 2009 For Expedition as soon as it was posted. I was invited by Ryan to come in that day to see the vehi More

by KenATL
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Ryan, Arthur Lombardi, Miami Lee, Cory Lombardi
Aug 05, 2016 -

Steve Rayman Chevrolet responded

Sir, you were told that not only that the car on the last day in question was to be ready at 9AM, but that others were interested in the car as well. I reviewed the messages that you had sent, and you had a confirmed 2PM appt with your Sales Professional. Unknown to him, someone else came in and bought the car. We, nor any other dealership that I have worked for in the past 20 years "holds" a car. Folks, its always been first come, first served, especially when it come to pre-owned vehicles. For lack of a better word, snooze you lose. Thanks for your input.

Aug 06, 2016 -

KenATL responded

Ray Whitlow obviously did not care to inform himself of the facts. I, in fact, wasn't "snoozing". I was the one that continually followed up for 2 full weeks with the Rayman Chevrolet team and three separate times traveled from across town to make a deal. What a disrespectful, unprofessional response. I must add Ray Whitlow to the list of Rayman Chevrolet staff members who have exhibited unprofessional behavior and lack of regard for their customers.

July 28, 2016

Liars They will tell you lies over the phone to get you to come in. Was told lies about a vehicle I saw online and when I asked about it in person, the mana More

by Anyo.
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Arthur Lombardi
Aug 05, 2016 -

Steve Rayman Chevrolet responded

Sir I was there, with others that evening, when you used profanity out loud in front of our guests and children. Arthur was correct at that point to ask you to leave. Folks, we do all that we can to help folks with challenges, challenges that were not our creation, but if in your frustration with your situation you decide to shout foul language towards our staff, or in front of our guests and children, we will ask you to leave, just as any business would.

July 24, 2016

Great service department I brought my 2013 Chevy Sonic in for and oil change/tire rotation and also to have 2 recalls addressed (one was for the Mylink, and the other was for More

by MMcD488
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Fetter
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