
Steve Rayman Chevrolet
Smyrna, GA
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Nightmare experience - do not purchase from Steve Rayman!!! My husband and I purchased a used car that we found on the Steve Rayman website. Went to Steve Rayman dealership to test drive the car, dur Rayman!!! My husband and I purchased a used car that we found on the Steve Rayman website. Went to Steve Rayman dealership to test drive the car, during our 2 visits we were assured by 3 different sales people that the car had been through a thorough inspection. Both times we called about the car before purchasing it, we called the Steve Rayman advertised number and asked about the specific vehicle pictured on their site and were put through to salespeople who discussed the car with us. We worked with 3 different people who were in the Steve Rayman building, all of them were either wearing a shirt or a name tag that said Steve Rayman on it.Upon stating our interest in making a purchase, a new gentlemen was brought out named Cory Lombardi who we were told would finalize the deal with us. After purchasing the vehicle, we took it into our mechanic...the car needed 4 new tires, new rear brakes, an expensive alignment requiring camber bolts and shims - AND the biggest issues are 2 broken engine mounts and a broken transmission mount. Upon learning of these issues, my husband immediately called Steve Rayman @(770) 953-0100 and was transferred to Cory. After explaining everything to Cory on June 10th and arguing the fact that we were told the car had undergone a complete inspection thus should not have broken mounts, my husband was told by Cory that he would check with his boss to see if they could take care of the issues and he would call us back on 6/11 after 11 am. Yesterday, my husband called Steve Rayman @(770) 953-0100 around 2pm and asked to speak to Cory (since we never received the expected phone call) and was put through to his voicemail and left a message. He tried to call him 2 more times yesterday and always was put to voicemail. Noone ever contacted us yesterday.Today, 6/12, my husband again called (770) 953-0100 and was put through to Cory's voicemail where he left another message. This afternoon, after still not receiving any response, my husband called and asked to speak to the GM of Steve Rayman. When he explained what the issue was, he was again put through to Cory who finally got on the phone. Cory said today that he is the boss, there is noone else we can speak to to resolve this matter - that even though our car was advertised on Steve Rayman's website, the used car lot is not affiliated with the Steve Rayman dealership and it won't do us any good to speak with anyone at Steve Rayman because they have nothing to do with the car that we called them about, that was listed on their website, and that 3 sales people wearing Steve Rayman shirts or name tags took us for a test drive in. When we try to call Steve Rayman to discuss this with anyone else there, we are always sent back to Cory's line (amazing since he supposedly has nothing to do with the dealership!!!) Apparently the Steve Rayman dealership is out to deceive customers. I am beyond shocked and appalled at what has happened here and want to warn others about this dealership and their deceptive practices!!!!! More
I got my previously owned BMW a few weeks ago and must report that I've been totally happy. The process was extremely professional and well organized. I felt that I got a fair deal. I needed a part ordere report that I've been totally happy. The process was extremely professional and well organized. I felt that I got a fair deal. I needed a part ordered from BMW and they did that quickly and the part will be installed on Monday. This was the best car-buying experience I've ever had. More
I had a unique situation and had given up hope of securing an auto loan. William Ross and his team made it happen. I have a girlfriend who sold cars for 10 years and she says it's a miracle. Willi securing an auto loan. William Ross and his team made it happen. I have a girlfriend who sold cars for 10 years and she says it's a miracle. William works miracles. T.Cole More
This is the Best Dealership. Travis was my sales professional he was spectacular! He is one of the Key reason I bought my car. I highly recommend this dealership to anyone who is looking to buy a ca professional he was spectacular! He is one of the Key reason I bought my car. I highly recommend this dealership to anyone who is looking to buy a car with no hassles! More
Great experience form the building inside and out as well as the people. Everyone made this a smooth buy and I am very happy with my new car! Thanks guys!!!! as the people. Everyone made this a smooth buy and I am very happy with my new car! Thanks guys!!!! More
The team at Steve Rayman really make you feel like your more than a consumer. I have already referred another buyer and will refer everyone else to them from now on! more than a consumer. I have already referred another buyer and will refer everyone else to them from now on! More
I recently purchased the 2013 Chevy Cruze. This was my first time buying a new vehicle. Jennifer, Christian, Brian and Ray were so helpful and willing to work with my situation. I enjoyed my experience an first time buying a new vehicle. Jennifer, Christian, Brian and Ray were so helpful and willing to work with my situation. I enjoyed my experience and I love my new car! More
After several months of searching for a vehicle, I finally found a dealership that is quick,reliable and knowledgeable. I will be a lifetime customer. finally found a dealership that is quick,reliable and knowledgeable. I will be a lifetime customer. More
I love my new car and the sales team went out their way to get me the lowest down payment possible and best rate. I test drove several cars and walked away with more than I expected. This is my second time to get me the lowest down payment possible and best rate. I test drove several cars and walked away with more than I expected. This is my second time buying from Steve Raymond and I will again. More