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Steve Rayman Chevrolet - Service Center

Smyrna, GA

3.4
372 Reviews

372 Reviews of Steve Rayman Chevrolet - Service Center

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April 20, 2024

Unfortunately I still service, unable to get it at this time; not enough technicians available More

by coachlowebball
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rob
Apr 21, 2024 -

Steve Rayman Chevrolet responded

Thank you for posting feedback about your recent experience. I'm sorry that it didn't meet our five-star standards and I want to make things right for you. Please contact me so we can discuss this together. Best, Thomas Campbell - Service Manager - 678-424-2084

April 19, 2024

Happy to see the improvement at Steve Rayman. There’s more staff and resources available for the customers. More

by rlmorganjr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark
Apr 19, 2024 -

Steve Rayman Chevrolet responded

We're glad to know you've noticed the improvements at Steve Rayman Chevrolet! Our aim is always to provide our customers with top-notch service. Thanks for sharing your feedback!

April 19, 2024

Incompetent. Lost my order multiple times and sat there for 5+ hours for a chip recall. Was told an hour when I actually sat there for 3 more. More

by AP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
N/A
Apr 19, 2024 -

Steve Rayman Chevrolet responded

I'm sorry to read about your experience with the chip recall service. It's clear we fell short in meeting your expectations and for that, I apologize. We take this feedback seriously and would like to discuss it further so we can improve our services moving forward. Please feel free to reach out at any time convenient for you. Thank you, Thomas Campbell - Service Manager - 678-424-2084

April 17, 2024

Mark Martinez is absolutely the best! He goes above and beyond to meet the customers needs. He’s is definitely a model employee. I have recommended the dealership to others just off the s More

by Tiff
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Martinez
Apr 17, 2024 -

Steve Rayman Chevrolet responded

We're delighted to know that Mark provided exceptional service during your visit at Steve Rayman Chevrolet. Your recommendation means a lot to us! We look forward to serving you again in the future.

April 16, 2024

This service center is top notch. Got my vehicle serviced fast and I felt comfortable with the people working on my Corvette. More

by JAMESBJONES
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Reggie P.
Apr 16, 2024 -

Steve Rayman Chevrolet responded

James, we're glad to know you had a top-notch experience at our service center. The Steve Rayman Chevrolet team is always here for your Corvette's needs!

April 15, 2024

Our fleet truck was there for over 4 months. Zero communication to us regarding progress. The only updates that we received came from me calling.. We were given a loaner truck, but when we cal More

by ANDY@DSIATLANTA.COM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Brian Barrett
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Service manager
Apr 15, 2024 -

Steve Rayman Chevrolet responded

Andy, I'm truly sorry to learn about your experience with our service department. We aim for clear communication and timely repairs, so it's disappointing to read that we didn't meet those expectations in this case. Your feedback is valuable as it helps us improve our services moving forward. If you'd like to discuss the matter further or have any other concerns, please don't hesitate to reach out directly. Thank you, Thomas Campbell - Service Manager - 678-424-2084

April 15, 2024

Reggie is still an excellent service manager and Phillip Augustine, They, together provided top-notch and top-shelf services!I enjoy service visit again! More

by rrac4444
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Barrett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 16, 2024 -

Steve Rayman Chevrolet responded

We're so glad to know that Reggie and Phillip provided you with top-notch service at Steve Rayman Chevrolet! We appreciate your kind words, and look forward to seeing you for future visits.

April 14, 2024

Mark was very helpful get in working out a great price with GM for the parts and keeping me informed of the progress. More

by DDRDAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dee
Apr 15, 2024 -

Steve Rayman Chevrolet responded

We're glad to know that Mark was able to assist you effectively and keep you updated throughout the process at Steve Rayman Chevrolet. Thanks for sharing your experience with us!

April 13, 2024

Perfect service and super fast. Reliable and professional. Robert, the service advisor, was great. Steve Rayman is my place to go for all the services needed for my vehicle. Thanks More

by HIGORLIMA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Barrett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Robert, the service advisor
Apr 15, 2024 -

Steve Rayman Chevrolet responded

We're glad to know that you had a great experience with Robert and our team at Steve Rayman Chevrolet! We appreciate your trust in us for all of your vehicle's service needs. Thanks for the review!

April 12, 2024

Terrible service department. Needed brake work done. They did the back brakes but didn’t check the front so had to go somewhere else a month later to get the front done More

by S.CROTEAU
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Brian Barrett
1.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 15, 2024 -

Steve Rayman Chevrolet responded

I'm sorry to read about your experience with our service department. We aim for top-notch care, so it's disappointing that we missed checking the front brakes during your visit. I'd like to discuss this further and see how we can make things right - please feel free to reach out at any time. Thank you, Thomas Campbell - Service Manager - 678-424-2084