Steve White Motors Inc.

As someone who has worked in the automotive industry for decades, I strongly suggest not taking your vehicle to Steve White Motors for service. I have no personal experience with their sales department.  decades, I strongly suggest not taking your vehicle to Steve White Motors for service. I have no personal experience with their sales department.  First off though, I’d like to be positive. Their shuttle driver and cashier were both very friendly and helpful. However, my experience of getting a vehicle serviced for an inoperable seat control was poor.  Originally, it was thought that a software update was needed. Then it was diagnosed as a bad switch. The part was marked up higher than at other Chrysler dealerships and the $229/hour labor rate plus 3% credit card surcharge and typical shop supply fees seems high for a smaller market dealership, but the work was needed.  After a few days, I was told that they could not repair the vehicle because the parts were discontinued. This is unusual for a vehicle less than 10 years old and it is typical for a dealership to go into their system and try to locate a dealership that has NOS parts stock in their inventory and get it transferred. However, I was told to “try a junkyard”.  Despite being unable or unwilling to repair the vehicle, and having an initial misdiagnosis, I was still charged a diagnostic fee and shop supplies. I was even charged sales tax for repair, maintaince or installation labor, despite none of these things applying to the vehicle. When I question the validity of this, the service advisor sarcastically told me to “have a nice remainder of your day” and hung up on me.  This comes on top of her sounding annoyed when I asked for a total amount due before going to pick it up. She stated originally that a bill was not prepared yet and seemed very put out that I would even ask. Transparency is important in this business, but Steve White Motors does not seem to believe that.  To spend nearly $300 and have nothing accomplished is bad. Being treated with disrespect at the same time is worse. I own an automotive business myself and I would never imagine treating a customer this way. If I cannot deliver what I promise, the customer does not pay for my shortcomings. I will not be returning to this dealership and advise anyone against going there.  More

Buyer beware! I had a very bad experience with this dishonest and unethical dealer. I bought a 2025 Genesis from them and was told that it was in perfect condition I had a very bad experience with this dishonest and unethical dealer. I bought a 2025 Genesis from them and was told that it was in perfect condition. It was delivered to me as I live in another state, and we saw immediately that it was damaged. I took it to my dealership and was told it would cost $6000 to repair! At first, the sales manager, Justin, said it was not their problem but after multiple conversations, he agreed to pay $1000 of the repair bill. It has been two months and I still have not received that check. More

Had a great experience at Steve White working with Alan Foster in sales and Justin in finance to buy a 2023 used car with 23,000 miles and traded in a car I bought from SW 5 years ago. Same as 5 years ago Foster in sales and Justin in finance to buy a 2023 used car with 23,000 miles and traded in a car I bought from SW 5 years ago. Same as 5 years ago, no dealer fee saved $600+. I feel like they treated me fairly and that is what I ask for. Gary Ford More

I should have known this place was going to suck when we pull in and 4 salesman are playing cornhole on the side of the building. we were never greeted on the lots by a salesman and i had to walk/limp insid pull in and 4 salesman are playing cornhole on the side of the building. we were never greeted on the lots by a salesman and i had to walk/limp inside wearing a back brace to get a salesman! We got young man named Dalton and he was great. test drive the truck we like it. sit down for #s and they offer 3k less on my trade than any dealership around. The sales manager claims it was a “direct but figure” from everett chevrolet in hickory. i said well thats funny because they offered me 3k more. i said im willing to do 1k less since you dont have Doc fees. He then says “we have had this truck on our lot less than a week so we want more for it”’. I said ive not offered you any less than asking price for yours i want fair for mine. You are not going to “direct sell”’a 2024 duramax. you are trying to see if im dumb enough to take your offer so you can put it on your lot and try to make 7k off me when you sell it for retail. There is a reason the salesman were playing cornhole and not selling cars!!! Be sure to know what your vehicle is worth before dealing with these clowns More

Steve White Motors in Newton, NC, appears to prioritize financial gain over customer satisfaction or quality vehicle care. My experience included multiple visits for the same unresolved issue with my Jeep, financial gain over customer satisfaction or quality vehicle care. My experience included multiple visits for the same unresolved issue with my Jeep, each time incurring high charges, primarily for labor, without the problem being adequately fixed. The longer they kept vehicle the more new repairs developed and the higher the amount of repair costs went, reaching nearly $7k. When I raised my concerns with the service manager, who was reportedly the superior of the manager I was already dealing with, their response was highly unprofessional and dismissive. Instead of addressing my issues, they focused on irrelevant details such as providing a loaner vehicle, the mileage on my car, and the fact that I didn’t have an initial appointment scheduled—something that apparently delays service by several months. The loaner vehicle wasn’t even addressed until my third visit and was framed in a way that implied I should feel more grateful for what the establishment had done for me. My vehicle was kept for over two and a half months without resolution all while I was given conflicting information about delays due to parts on backorder or mechanics being backed up, and their “attempts” to get assistance for the repairs. Updates about my vehicle’s status were only provided when I actively and assertively reached out to them, never vice versa. Following the 2 and a half months and the indication of almost $7 in repairs (none of which had still been completed over all that time), I had my vehicle evaluated by another mechanic, who found none of the alleged issues claimed by Steve White Motors. This experience reflects a pattern of poor communication, questionable ethical practices, and inadequate service. Customers should not bear financial responsibility for a service provider’s failure to resolve the initial concerns. This situation raises serious concerns about the dealership’s integrity and customer care standards as this establishment. It would be a disservice for me to recommend this establishment to anyone at this time, as I believe it does not currently meet the standards or expectations that one might reasonably have for their car care services. More

Need to make sure all paperwork is in order. Make sure you are told the correct payment amount before signing anything! Make sure you are told the correct payment amount before signing anything! More

I had a 2pm appointment to fix the interior lights on my new 2024 Jeep Wrangler. I got.to the dealership at 1:50. At 1:55 they took my Jeep into the service area. At 2:30 my Jeep was back in the service dri new 2024 Jeep Wrangler. I got.to the dealership at 1:50. At 1:55 they took my Jeep into the service area. At 2:30 my Jeep was back in the service drive in. They explained what was wrong and what they did to fix it. Thanks Brooks for the fantastic service More

I had a pleasant experience with this Dealership in the past few weeks of different procedures, being done on my Gladiator. Considering how the last few years have been in our society. past few weeks of different procedures, being done on my Gladiator. Considering how the last few years have been in our society. More

I've literally bought MILLIONs of $$$ worth of cars, from NEARLY all brands. So trust me, when I say I KNOW service departments and sales people. I've bought Lamborghinis, Ferrari, GTRs, Vipers, Hellcat va NEARLY all brands. So trust me, when I say I KNOW service departments and sales people. I've bought Lamborghinis, Ferrari, GTRs, Vipers, Hellcat variants, Porsches, Infiniti, Corvette, Jeeps, etc.. Too many to list.. Steve White sales team is EASY to work with, and the service department makes my life SOOOO easy, that I am willing to take all my Jeep/Dodge/Ram cars to them for all need services. I think people forget that dealerships are people too, treat them right, be respectful, build a relationship, and you will see what I see.... Steve White Motors IS that good. Now I just need dodge to build more cars I want to buy... this EV shift is killing me! More

I bring all of my vehicle to Steve White to be service and have never had anything but exceptional service, even on my 30+ year old vehicle and vehicle not a part of the brands they service. Everyone in t and have never had anything but exceptional service, even on my 30+ year old vehicle and vehicle not a part of the brands they service. Everyone in the service department always goes out of their way to be helpful and help me make informed decisions about my vehicles. More