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Steven Ford

Harrisonburg, VA

Overview
Employees
Reviews
Vehicles
3.8
27 Reviews
When it comes to purchasing your new Ford car, truck or SUV or a pre-owned vehicle, we know you have options. Let us share with you the reasons why it’s better to buy here. Lifetime Warranty We Honor our Military Personnel and Match Ford’s Military Incentive All Year Round 10% Off Service Parts and Labor for Military Personnel These are just a few of the perks of shopping with us.
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3155 South Main Street

Harrisonburg, VA

22801

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Showing 27 reviews

July 28, 2026

Richard was a pleasure to work with, we came to an agreement and made it happen. The truck was at my doorstep the same day. More

by Carter Eckenrode
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Richard Cunningham
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 28, 2026 -

Steven Ford responded

We’re glad Richard made the process smooth and that your new Ford F-250 arrived at your doorstep the same day. Enjoy every drive, and please reach out if you need anything else.

July 22, 2026

Great people to work with! ! Best Deal in town! Owner even came to introduce himself to us. Not pushy and met all our needs! More

by porker
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Cory Sodikoff
5.0
This rating includes all reviews, with more weight given to recent reviews.
Derrick Crites
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jalen Thompson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Conner Culpen
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 22, 2026 -

Steven Ford responded

Thank you for sharing your experience. We’re glad our team delivered the best deal on your new Ford Maverick and that the owner’s personal introduction and no-pressure approach met your needs. Enjoy your Maverick, and please let us know whenever we can assist you again!

July 20, 2026

My truck was there for 5 weeks getting the air condition fixed,no one really communicated at all unless I contacted them,I got my truck back two weeks ago air condition is still terrible and barely cold but More

by Mama7297
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Don’t know any names
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Jul 23, 2026 -

Steven Ford responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. While we're disappointed to learn that we didn't meet your expectations, we'd like to work with you to prevent this from happening again.

July 16, 2026

Service manager was very friendly and helpful. They provided an oil change and safety inspection in a timely manner after a backup delay. A delay in service notification would have been helpful. More

by Bob
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Manager
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Jul 16, 2026 -

Steven Ford responded

Thank you for pointing out how our service manager handled your Ford Explorer’s oil change and safety inspection so promptly after the backup. We’re glad to have gotten you back on the road quickly and apologize for not letting you know sooner about the delay. Your feedback on notification timing will help us improve our communication.

June 30, 2026

very close to in at appt. time and out with an good explanation of what they completed for me More

by FORDGUY2008
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Micki, Patrick Barnes
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Jun 30, 2026 -

Steven Ford responded

Thank you for letting us know we got you in on time and provided a clear explanation of the work on your Kia Telluride. Patrick and our team appreciate your feedback and look forward to helping you again.

June 19, 2026

Always do a great job and friendly service. Never had and issue with this dealership. More

by Lecass85
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Patrick Barnes
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Jun 22, 2026 -

Steven Ford responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

Jun 22, 2026 -

Steven Ford responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

June 18, 2026

Wonderful, friendly Talked to me, answered my questions and treated me with cheerful and positive respect. I enjoy getting my Maverick serviced at Steven Ford More

by REBAL1956
Recommend Dealer
Yes
Employees Worked With
Lady in the service dept.
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Jun 18, 2026 -

Steven Ford responded

Hello, we appreciate your kind words about the friendly, cheerful service you experienced. We’re glad our team could answer your questions and treat you with respect. We look forward to servicing your Ford again.

June 18, 2026

Service department. I sent in a complaint via your website after my appointment on Monday, and I've yet to hear back. More

by Lindsey C
Recommend Dealer
No
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Jun 21, 2026 -

Steven Ford responded

Thank you for bringing it to our attention. We're sorry you have not received a response and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story.

June 17, 2026

Terrible. This res were to be rotated and oil change em was supposed to be free They said that offer expired. They did not rotate tires. More

by PMR1028
Recommend Dealer
No
Employees Worked With
Not sure
Print
Jun 21, 2026 -

Steven Ford responded

Providing a positive experience is our top priority, so we're disappointed to hear t1hat your visit didn't measure up. Thank you for bringing it to our attention. We would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story.

June 17, 2026

They were not able to resolve my concern after 2 battery full discharges in a vehicle still under full warranty. More

by Dgkain
Recommend Dealer
No
Print
Jun 21, 2026 -

Steven Ford responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns.

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