Steven Honda

I dislike shopping, and I have a complicated history with cars after being involved in a traumatic accident a few years ago, so the process of shopping for a car has been painful for me. I don’t know mu with cars after being involved in a traumatic accident a few years ago, so the process of shopping for a car has been painful for me. I don’t know much about vehicles, and the overwhelming amount of information available online only adds to my confusion. I visited eight different dealerships, and what set Erick at Steven Honda apart was his genuine motivation to help me find the right car. He didn’t try to sell me on a particular agenda; instead, he listened to my concerns, my preferences, and what I hoped to find. He accommodated my personal needs rather than pushing a quota-driven agenda. It was evident that Erick’s goal was to provide generous service rather than just making a sale. His approach transformed my car shopping experience; what had been painful became enjoyable! The team at Steven Honda ensured that I left with the perfect car for me, at the right price, and they were dedicated to making sure I felt safe, secure, and satisfied in my new vehicle. Thank you, Erick, Diente, and everyone at Steven Honda! I named my car "Joyota" (it’s a Toyota) to remind me of how God used Erick and the Steven family to restore joy to that experience. More

Brian Hicks went above and beyond to get us into our 2026 Honda Pilot. We have dealt with Brian for several years and he always treats us right. If you need a new vehicle go see Brian he will get your deal. Honda Pilot. We have dealt with Brian for several years and he always treats us right. If you need a new vehicle go see Brian he will get your deal. More

I didn’t actually buy from the Honda dealership, but I bought from an employee who works there and is connected also with Steven Kia. I called Brian that morning very stressed out told him exactly what I bought from an employee who works there and is connected also with Steven Kia. I called Brian that morning very stressed out told him exactly what I needed. He came in on his day off. He stayed with me through the whole process of finding and buying a car at a low percentage rate, with a warranty and a vehicle. I absolutely love at the beginning of the day. I thought this will never had it, but he made it happen with a smile the whole time with honesty and I was his number one priority. It is absolutely the best care I have ever received at a dealership, but I got everything I asked for and Brian taking the time to make it happen. I would recommend him to anyone and everyone I know Brian you’re the best.!!!!! More

I bought a pre-owned vehicle at Steven Honda, the process was quick and simple. It was the fastest dealership experience ever! was quick and simple. It was the fastest dealership experience ever! More

I took my vehicle for service here for the first time, and I was very impressed with the service team. Thanks Steven Honda! and I was very impressed with the service team. Thanks Steven Honda! More

Maria was so wonderful to work with. She was very helpful with showing me around the vehicle I purchased, patient with any questions I asked, and attentive to the paperwork and process. She was very helpful with showing me around the vehicle I purchased, patient with any questions I asked, and attentive to the paperwork and process. Finalizing the paperwork with finance was a breeze, as usual. Everyone at the dealership greeted me with a smile and made sure I had everything I needed while in between phases of the process. More

Called this dealership service department for four days without an answer by a service scheduler. I requested Matt Hite, the service manager, return my call. He never did. I later asked him why he neve without an answer by a service scheduler. I requested Matt Hite, the service manager, return my call. He never did. I later asked him why he never returned my call and he said "that's on me." My vehicle has a TSB requiring new fuel injectors. They are on backorder. The cost of an oil change for my vehicle recently went up to $89.95. No way I'm paying that much for an oil change. I will not patronize Steven Honda except for free State Inspections and recall work. They have priceds me out of their customer base. My wife and I both drive a Honda, and our next Honda purchase will be in Staunton or Winchester. More

The personnel are excellent. The policies are disappointing. Under previous ownership, I was told that my Odyssey needed to be left with the dealership in order for a complete in The policies are disappointing. Under previous ownership, I was told that my Odyssey needed to be left with the dealership in order for a complete inspection to be done in order to determine where the rodent infestation was located. Under present ownership, after I brought my car in (a one-hour drive one way). When I brought my car in, I was told that the ownership does not do this type of repair. Honda made the decision to make some parts out of soy, instead of rubber. Soy attracts rodents. (Duh!) Thus, Honda created a situation causing rodent infestations in vehicles and Honda dealerships should be responsible for remediating rodent infestations which they Honda caused through their short-sightedness. More

I tried to make an appointment on the new website, which didn’t work. I then tried to call multiple times and left a voicemail that wasn’t returned. I was able to get ahold of someone the following day afte didn’t work. I then tried to call multiple times and left a voicemail that wasn’t returned. I was able to get ahold of someone the following day after trying again. Then when I went in for service they were overwhelmed with cars. They had my car for over 2 hours for a state inspection before I got a voicemail asking what I wanted them to do. I tried to call back but couldn’t get to a person. When i called back again it didn’t even give an option to leave a message because the voicemail was full. I had someone drive me back to the dealership only to find that they were on lunch break and wouldn’t start working the car again for another 40 minutes. Another hour and a half later I went back again and they said oh we were just about to call you. I was very displeased with the communication and service center with the transition from Harrisonburg Honda to Steven Honda. I have been taking my car purchased here for the last 12 years and have never had issues like this until now. More

Great customer service, very attentive. Would absolutely recommend people deal with him Great job overall Would absolutely recommend people deal with him Great job overall More