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Steven Honda
Harrisonburg, VA
44 Reviews
Welcome to Steven Honda in Harrisonburg, VA, where buying or servicing a car is more like building a relationship built on trust and a shared commitment to excellence than a simple transaction.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 44 reviews
June 12, 2026
I had to wait 2 hours for the co. pletion of service of oil change a d tire rotation .y appointment was at 3 and.was told it was not busy at that time when appointme.t was made. Th pletion of service of oil change a d tire rotation .y appointment was at 3 and.was told it was not busy at that time when appointme.t was made. This was the longest I have waited since I bought the car in 2018. More
by BETTYJOWENS1948
Verified CustomerEmployees Worked With
Don't know name.
June 12, 2026
Excellent. Both men professional, attentive to my needs , suggest ways and sources to satisfy my needs with the car......windshield, running board, functional q Both men professional, attentive to my needs , suggest ways and sources to satisfy my needs with the car......windshield, running board, functional questions . More
by Mulelady.m
Employees Worked With
Rayez and Brett West
June 11, 2026
The communication with the service department to make a very simple appointment was difficult. I tried to call to change the day, left a voicemail the first time and didn't get a return call, talked to the very simple appointment was difficult. I tried to call to change the day, left a voicemail the first time and didn't get a return call, talked to the receptionist the second time and didn't get a return call. Stopped by in person to check that the change had been made and was met with confusion because everything was under my husband's name and number even though I called and made the appointment. The car was done early but because I was not the one called with that notification, I ended up having to wait until the next day to pick it up. When I called to verify that it was ready, I was transferred to service and got hung up on, not once but twice. My husband tried to call but could never get through either. Fortunately the car was ready when I got there but then there was confusion about whether the recall work had or had not been done- it had even though I was originally told that they didn't have the parts. The Honda service department used to be the best in town and now new systems brought in by Steven seem to have messed that up. We saw the same thing happen at Nissan and that is why we didn't buy another Nissan. We have four Hondas in our family of four and now I am dreading getting service done in town. More
by kmuraskinva
Employees Worked With
Linda, ? (never introduced himself), Lisa
June 11, 2026
The service members were great as always. The price increase without being informed was uncalled for The price increase without being informed was uncalled for More
by JADEVICTORIADOVE
Employees Worked With
Wasn't about who I worked with it was about the price increases without being informed
