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169 Reviews of Steven Toyota - Service Center
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June 24, 2025
This dealership has always been well-organized, responsible, reliable, and pleasant to work with. I have recommended it to friends and family in the past. However, I was disappointed in my recent v responsible, reliable, and pleasant to work with. I have recommended it to friends and family in the past. However, I was disappointed in my recent visit for a routine state inspection, oil change, and check of a small problem with the AC . Although I wasn’t told an approximate time to expect to wait, based on past experience I was not prepared for the 2 .5 hour wait, most of which I spent in the customer waiting area following a brief shuttle trip into Harrisonburg. Had I known how long the wait would be and how unbearably hot the waiting room would be, I would have stayed away until called. Suggestions: updates on progress, check on temperature of waiting area and customer welfare in days of extreme heat, offer a cool drink or a fan when customers must wait for an extended time. I hope this was just an isolated experience. More
by AK
Employees Worked With
Will Parlett
June 15, 2025
Brought car in for recall fix all went well and they did a check on other things that I should follow up on which is fine and I will take care or those yay a later date . a check on other things that I should follow up on which is fine and I will take care or those yay a later date . More
by Jeanne
Employees Worked With
Jose’
May 09, 2025
I needed a water pump for my 201& Toyota Highlander. I was in Harrisonburg and I called Steven Toyota. The car was ready the next day! The staff members were very courteous and helpful!! I was in Harrisonburg and I called Steven Toyota. The car was ready the next day! The staff members were very courteous and helpful!! More
by Jane Bass
Employees Worked With
Ashley
May 08, 2025
Justin was very courteous and a great help. He seems to know his stuff and was very knowledgeable. He was able to explain when and why I will need to have additional services on our 2015 Prius. He seems to know his stuff and was very knowledgeable. He was able to explain when and why I will need to have additional services on our 2015 Prius. More
by annistongirl
Employees Worked With
Justin Moore
