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Steven Toyota - Service Center

Harrisonburg, VA

4.7
190 Reviews

190 Reviews of Steven Toyota - Service Center

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September 11, 2025

Ecxelente atención de parte de nicolas, muy amable educado y explica muy bien el procedimiento de lo que se va a hacer en el vehículo. More

by benuz05
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose
Sep 12, 2025 -

Steven Toyota responded

Nos alegra saber que Nicolás le brindó un servicio tan claro y amable. Aquí siempre puede contar con nosotros. - El equipo de Steven Toyota

September 03, 2025

I took my truck in several times knowing I had an issue with either the transmission or possibly the engine. every time i took my truck to the service department they told me nothing was wrong with it. I l More

by squatchy taco
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Andy
August 30, 2025

Emily is great as always. Thanks for the great care that you put into your job! Even something a simple as a state inspection was handled with professionalism. More

by mlynn2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Emily
Sep 02, 2025 -

Steven Toyota responded

We’re happy to hear Emily took good care of you, even for a simple state inspection! We’ll be sure to share your positive feedback with her, and we hope to see you again down the road. Thank you for choosing Steven Toyota!

August 29, 2025

My first time here and Emily took amazing care of me! Set-up my oil change and tire rotation and got it done fast! Also had the recon team wash up the car for me 10/10 would recommend! More

by Kbiller1999
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Emily!
Sep 02, 2025 -

Steven Toyota responded

We're so glad Emily and our team made your first visit a success! Thank you for choosing Steven Toyota and for recommending us. We hope to see you again!

August 29, 2025

Staff were very friendly and professional. I went in for a simple oil change and tire rotation, they broke down how the process is going to go and sent me an inspection video looking over my c More

by Tyler023
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicholas
Sep 02, 2025 -

Steven Toyota responded

Tyler, thank you for choosing Steven Toyota and for sharing your feedback! We hope to welcome you back next time. Safe travels!

August 27, 2025

Went in for oil change. Service team is always polite & efficient. The videos are a great add. More

by Cban0504
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Emily
Aug 28, 2025 -

Steven Toyota responded

We really appreciate you taking the time to leave Steven Toyota this awesome review, thank you!

Aug 28, 2025 -

Steven Toyota responded

We really appreciate you taking the time to leave Steven Toyota this awesome review, thank you!

August 27, 2025

Very friendly, explained everything well, common sense was evident, very knowledgeable about the services to be performed More

by johnny
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chino
Aug 27, 2025 -

Steven Toyota responded

Hi Johnny, thank you for highlighting our knowledgeable team! We hope to see you again at Steven Toyota!

August 26, 2025

Got a 2016 Jeep renegade sport with a turbo, as the guys showing it to me he scratched the door right in front of my eyes. On top of the head he told me it would be no more than 28,000, after everything was More

by brocksobroke000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
N/A
Aug 28, 2025 -

Steven Toyota responded

It sounds like you've had quite a few frustrating experiences, and I'm sorry to hear that. We strive for transparency in pricing and service quality, so it's concerning to read about these issues with your vehicle purchase and maintenance visits. Your feedback is valuable as it helps us improve our services moving forward. If you'd like to discuss this further or have any other concerns, please feel free to reach out anytime. Thank you, Blair Vile - Service Manager - 540-434-1400

August 24, 2025

Great service and outstanding commitment to improve customer satisfaction. Best way of sharing service details with customers. More

by Mesfin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kary
Aug 26, 2025 -

Steven Toyota responded

Mesfin, thank you for sharing your feedback about the Steven Toyota team! We are grateful for your business and hope to see you again down the road! Safe travels!

August 16, 2025

Allison gave great customer service. This was second time I had to bring Sportage in for repairs due to steering column issues. Plus I had to wait 3 months the first time to get the part More

by lonadonovan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Allison
Aug 19, 2025 -

Steven Toyota responded

Thank you for sharing your experience! We're glad to hear Allison provided great support and got your Sportage back on track. We truly appreciate your patience and trust in our service! - Your Steven Toyota Team

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