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Steven Toyota - Service Center

Harrisonburg, VA

4.8
164 Reviews

164 Reviews of Steven Toyota - Service Center

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May 27, 2025

Emily was great, and the entire staff took great care of my truck as usuall More

by mlynn9
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Emily
May 27, 2025 -

Steven Toyota responded

We're so glad you can count on Emily and the team at Steven Toyota to take care of your truck. Safe travels until next time!

May 20, 2025

Good service, only do what needs to done. No unnecessary unneeded service and parts etc. More

by abbas.rawoot
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anmar Al Badri
May 21, 2025 -

Steven Toyota responded

Thanks so much for the review. We look forward to your next visit to Steven Toyota!

May 10, 2025

I was in need of new tires on short notice! They were great to work with! More

by andriahazell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chino was awesome!
May 12, 2025 -

Steven Toyota responded

Thank you so much, Andria! We appreciate your business here at Steven Toyota.

May 09, 2025

I needed a water pump for my 201& Toyota Highlander. I was in Harrisonburg and I called Steven Toyota. The car was ready the next day! The staff members were very courteous and helpful!! More

by Jane Bass
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ashley
May 12, 2025 -

Steven Toyota responded

Jane, we're delighted to hear that our team at Steven Toyota could assist you promptly and courteously. Thank you for choosing us for your vehicle needs!

May 08, 2025

Justin was very courteous and a great help. He seems to know his stuff and was very knowledgeable. He was able to explain when and why I will need to have additional services on our 2015 Prius. More

by annistongirl
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Moore
May 09, 2025 -

Steven Toyota responded

We're delighted to hear that Justin provided courteous and knowledgeable service at Steven Toyota. It's great to know he could explain the future needs of your 2015 Prius clearly. Thank you for sharing this positive experience!

April 25, 2025

Nick and the whole staff always take care of my Avalon. We've had our vehicles serviced there since 1995. More

by Alice Reichard
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kenny Crider and Nicholas
Apr 25, 2025 -

Steven Toyota responded

Alice, thank you for your loyalty and trust in Steven Toyota over the years! We're delighted to hear that Nick and our team continue to provide excellent care for your Avalon.

April 24, 2025

Great service,knowledge people, best service department, always on time, easy to deal with!! T More

by yorkeav2509
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin
Apr 24, 2025 -

Steven Toyota responded

Your kind review warms our hearts! Thank you from the Steven Toyota Team.

April 24, 2025

Service was great love my new headlights they look awesome 😎 thanks for the great service More

by Karvazquez22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kary Vazquez
Apr 24, 2025 -

Steven Toyota responded

We can't thank you enough for the excellent review of Steven Toyota! Enjoy those new headlights!

April 21, 2025

I cannot say enough good things about this dealership. They are excellent as far as their work quality, customer service and just getting that family owned feel. They are very attentive with yours needs a More

by EVENNEMAN84
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicholas service advisor and Andrew our mechanic
Apr 21, 2025 -

Steven Toyota responded

Thank you for the glowing review! We're delighted to hear that Nicholas, Andrew, and the rest of our Steven Toyota team made such a positive impression. We look forward to serving all your future car needs with the same level of care and quality!

April 17, 2025

Very slow and always trying to upcharge you for something! We only go when it is an absolute must! My car was done for 20 minutes and Kary still never came to get me. I finally went and had someone More

by Basketballaab
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kary in service
Apr 17, 2025 -

Steven Toyota responded

It's disappointing to hear about your experience with the slow service and upcharges. We strive for efficiency and transparency, so it's concerning that we fell short during your visit. If you'd like to discuss this further or have any other concerns, please feel free to reach out. Thank you, Blair Vile - Service Manager - 540-434-1400

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