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170 Reviews of Steven Toyota - Service Center
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May 24, 2016
Best in Harrisonburg Thank you Matt Milan for the excellent service when we recently rented a car from Steven Toyota. Professional, affordable, and prompt! Thank you f Thank you Matt Milan for the excellent service when we recently rented a car from Steven Toyota. Professional, affordable, and prompt! Thank you for going above and beyond to make our experience at Steven Toyota excellent! Thank you for going the extra mile! We appreciate you! More
by Kristine Balasic
Employees Worked With
Matt Milam
October 29, 2015
Purchased used vehicle I brought my vehicle in to get the auto Butler. While work was being completed, I checked out the used cars on the lot and found one I really liked. I I brought my vehicle in to get the auto Butler. While work was being completed, I checked out the used cars on the lot and found one I really liked. I was approached by Salesman Aaron Pence who was an absolute pleasure to deal with. Steven Toyota should be proud to have him. This is the 5th vehicle I have purchased here and have never had a bad experience. More
by bergardner
Employees Worked With
Arron Pence
October 21, 2015
Best experience and great dealership. ask for Stacey!!! The whole experience was enjoyable, they have the nicest people imaginable. The staff goes above and beyond for costumers, I'm beyond happy with my ve The whole experience was enjoyable, they have the nicest people imaginable. The staff goes above and beyond for costumers, I'm beyond happy with my vehicle and all they did for me. best place to get a new or used car, great deals, and by far the best dealership. Ask for Stacey!! He followed us all the way to my house at 9pm to get my dad to sign papers for the car and we live in Waynesboro. He's a great salesman. And very grateful for the way Logan worked with me!! They definitely won't disappoint More
by Karmen Fridley
Employees Worked With
Logan Bricker, Stacey Williams
April 06, 2015
Appalled and shocked at the terrible customer service This is by far the worst dealership to deal with. My brand new Prius has had satellite signal issues from day one( research , lots of Toyota clients h This is by far the worst dealership to deal with. My brand new Prius has had satellite signal issues from day one( research , lots of Toyota clients have this issue) went to Steven Toyota . First time was told radio signal was fine, at the next inspection was more assertive claiming an issue and wanting it fixed. They confirmed an issue and that was in beg of December. It's into April and they have been back and forth. First they did one of the two steps. They said if replacing the antenna didn't work they would do an after,asked one. Well replaced the Toyota satellite and still issue, after months of calling and no returned calls and everybody I called was on a diff page I called Ryan the sales top service person to let him know I was getting nowhere with Matt the service upper level staff. Matt was always in a meeting and would call back, he never did or he was on vacation. Finally got ahold of Ryan, was told over and over the second satellite antenna had been replaced. He argued with me and basically called me a liar and said it had and I was the only one saying everybody was on a diff page and belittled. Next day after dropping the car off at Ryan's request in front of the service guy Mike he tries to confirm the second satellite was installed, mike said it wasn't. No apology at all. Almost two weeks later and nothing resolved Ryan made plans and we went over instructions on where he could deliver my car back to me. This was Friday, I left a review on yelp of my experience. Waited till noon Monday and called about my car. Ryan informed me because of my review he would not deliver my car. Called Toyota, Ryan then told them we had no arrangement that it was too far of a drive and new this. I guess Steven Toyota does not believe in freedom of speech. My review was no slander just review of how things went, Ryan used my freedom of speech against me. More
by LilLatina85
Employees Worked With
Ryan sodokoff, Mike Wiatrowski, Matthew Francisco
January 24, 2015
very happy Buz Arbogast did a wonderful job informing me about a new Tundra. He is very knowlegeable about these vehicles. Thank you Buz. We plan to return soon Buz Arbogast did a wonderful job informing me about a new Tundra. He is very knowlegeable about these vehicles. Thank you Buz. We plan to return soon to consider purchasing. More
by orfanel
Employees Worked With
Buz Arbogast
December 19, 2014
Satisfied customer for 8 years Steven Toyota has been servicing my 2004 Camry since 2006 and my 2013 Highlander since I bought it there. The service has been outstanding. All of Steven Toyota has been servicing my 2004 Camry since 2006 and my 2013 Highlander since I bought it there. The service has been outstanding. All of your service personnel have been very friendly and efficient. I especially want to commend Mike Wiatrowski with whom I have had the most contact. He has gone out of his way to ensure that I got the service I needed and always with a smile. Thanks to management for putting him in that job. Sincerely, Gary Kirkey More
by kirkey
Employees Worked With
Mike Wiatrowski
October 31, 2014
First service I was met by my salesperson (Patrick Molloy) at the service center. He introduced me to Jim Logue and then let me know about free shuttle service back I was met by my salesperson (Patrick Molloy) at the service center. He introduced me to Jim Logue and then let me know about free shuttle service back to work and pick up when the work was done. Patrick excused himself and Jim took over from there. Great sales experience was then matched by a great service experience just as Patrick had promised! More
by 1done
Employees Worked With
Jim Logue
September 27, 2014
Excellent service! We have a 2002 Toyota 4Runner that we bought brand new. We had a number of issues that needed to be addressed and Brian Cooper and team did an Excelle We have a 2002 Toyota 4Runner that we bought brand new. We had a number of issues that needed to be addressed and Brian Cooper and team did an Excellent job of fixing those issues. My daughter is a student at JMU and I totally trust Steven to repair our vehicle because we would like to keep it another 10 years. I drove it today and I can say it drives just like it did when we bought it new. I had an oxygen sensor go bad as well as the vehicle needed new water pump and timing belt. While there they told me that the manifold was gunned up and we had indeed noticed it was running rough. It drives like a dream. I will have her bring it back for a dashboard light and valve cover gasket. Excellent service! Thank you! More
by 4runner02
Employees Worked With
Brian Cooper
August 30, 2014
Excellent Customer Service by Ashton I recently brought my car in for its first service appointment. Not only did Ashton schedule my appointment for me; she also came back and checked on I recently brought my car in for its first service appointment. Not only did Ashton schedule my appointment for me; she also came back and checked on me while I waited for my car to be serviced. I have never experienced the level of customer service that Ashton displayed. Ashton is such a considerate and thoughtful person. I will definitely recommend Ashton and Steven Toyota to all my friends and family More
by sunshine01114
Employees Worked With
Ashton Johnson
June 30, 2014
Great customer service I purchased my vehicle back in April and was recently in for my first service, my sales rep Ashton and Jonathan made sure I was well taken care of the I purchased my vehicle back in April and was recently in for my first service, my sales rep Ashton and Jonathan made sure I was well taken care of they even bought me some lunch while my car was being serviced. They just made sure I was comfortable, it's nice to see the customer relations go further than just a car sale! More
by Lbensonkier33
Employees Worked With
Jonathan Irvine, Ashton Johnson
