Steven Toyota - Service Center

We were on our way to a family reunion, and our starter gave out. My husband spoke with Dana, who worked hard to insure that we had the car repaired and would be on our way by 1:00 PM. She made it happen gave out. My husband spoke with Dana, who worked hard to insure that we had the car repaired and would be on our way by 1:00 PM. She made it happen, arranged for my husband to get back and forth from the hotel, and even the driver was a friendly, personable young man. $500.00 seems a little pricey for a starter, but we gladly paid. The mechanics are excellent and I wouldn't hesitate to use them or to highly recommend them. They were all professional, courteous and friendly. More

Mike said the service would take an hour which it did. He listened to the complaint I was having with a tire. He explained what was going on with the tire after the service and took the time to check the ti listened to the complaint I was having with a tire. He explained what was going on with the tire after the service and took the time to check the tire depth on tire before I left and let me know when I need to return to replace the tires. He was very courteous and pleasant. Great asset to the service dept! More

Always does complete work. Always know that it will be fixed right. Everyone in the service area are always friendly and willing to help with any problems or questions. fixed right. Everyone in the service area are always friendly and willing to help with any problems or questions. More

I was there for a free inspection that was part of the sales agreement. Unfortunately it did not pass inspection and we needed to takae it to a BMW place to correct the problem. I thought the wait time wa sales agreement. Unfortunately it did not pass inspection and we needed to takae it to a BMW place to correct the problem. I thought the wait time was a bit long given I had been told about 40 minutes and it was over 90. The person who registered me was very friendly but I don't remember his name :-( . More

Reasons for my rating is that I always get good service at this dealership. Trust my car needs to the great mechanics here at Steven Toyota. Even got my car washed today for free. Was in today to have m at this dealership. Trust my car needs to the great mechanics here at Steven Toyota. Even got my car washed today for free. Was in today to have my oil changed. Always get my oil changed half way between my next scheduled maintenance. By the way have had this car almost six years now and have done nothing to it but oil changes and regular scheduled maintenance. Avalon rocks. More

Why does it take over 2 hours to have my oil changed & an air filter replaced? The service writer said it would take 1/2 hour. Obviously they were busy. Also, $45 for an air filter that probably cost & an air filter replaced? The service writer said it would take 1/2 hour. Obviously they were busy. Also, $45 for an air filter that probably costs $5 wholesale and takes 3 minutes to replace? Really?? More

The service desk person was polite and professional. The The service desk person was polite and professional. The service area was clean and well kept. Now on to the bad part. This was my second time usin The service desk person was polite and professional. The service area was clean and well kept. Now on to the bad part. This was my second time using the dealership for service on an auto I purchased there. I scheduled an appointment for 0900 on a Saturday morning for an oil change and a car wash (previously purchased as part of a maintenance plan). I arrived on time with only a few (less than five) people in the waiting area ahead of me. Despite this, I still had to wait over an hour and a half for the oil change & car wash to be completed. And even still, the car wash left debris and dirty spots on the vehicle. A simple oil change and a car wash should not take 90 minutes to accomplish, particularly with an appointment first thing in the morning. Additionally, if it does, I would expect that the wash would be spotless. More

In the last four years Ive purchased two Avalons from this dealership, a '05, now a '08. Jonathan's as cool as they come, the entire service department is friendly and outstanding. Everytime Im there i g this dealership, a '05, now a '08. Jonathan's as cool as they come, the entire service department is friendly and outstanding. Everytime Im there i get celebrity staus treatment, not to mention my '08 Avalon is the bomb! Im a Toyota man for life! Thanks, keep up the great work! More

This was my first service on my new car and I couldn't have had a better experience. Brenan took care of me quickly and professionally with no BS. The waiting area was clean and neat. To be honest, I had have had a better experience. Brenan took care of me quickly and professionally with no BS. The waiting area was clean and neat. To be honest, I had heard some negative things about Steven Toyota but I found them all to be untrue. I will go back for service and probably buy from them next time. More

I went to this dealer for the first time since I just recently moved to Harrisonburg. All I needed was to get a flat tire fixed. They didn't tell me what was wrong with it but that it needed to be replac recently moved to Harrisonburg. All I needed was to get a flat tire fixed. They didn't tell me what was wrong with it but that it needed to be replaced. They didn't have the tire in stock but said it would be in the next day. When I returned they still did not have it. On the third day I had to wait and hour and a half to have them just put the tire on. More