165 Reviews of Steven Toyota - Service Center
Service manager is abrasive and confrontational. Service department tries to sell additional service to you on every visit. This started when my vehicle had approximately 35,000 miles on it. They first sai department tries to sell additional service to you on every visit. This started when my vehicle had approximately 35,000 miles on it. They first said my brake fluid was discolored(suprisingly this was not mentioned on subsequent visits), followed by them saying my power steering fluid was dirty, then my differential fluid needed changing and on my last visit that my transmission fluid is discolored. My vehicle currently has 46,000 miles on it!! I got a new water pump on my last visit because they said I had a leak. After my last visit when they performed service I got a required maintenance light within 500 miles. They won't fix this nor will they address any issues that may arise from repairs they have made. They react in a vindictive way to complaints. More
I brought my corolla in to get washed and did not know where to go. Cody Arbogast stopped me and asked if I needed any help. He informed me that there was an excellent drive through car wash and highly re where to go. Cody Arbogast stopped me and asked if I needed any help. He informed me that there was an excellent drive through car wash and highly recommended it. He then directed me over to the service shop and even walked me inside. He is the most polite salesperson I have ever met and a true asset to the dealership. I will definitely be back to see Cody if I ever need any help with my corolla! More
Two years ago, we purchased a used SUV from Steven Toyota. We had such an excellent experience working with the sales force and financial team that we decided to bring both of our vehicles to Steven Toyota. We had such an excellent experience working with the sales force and financial team that we decided to bring both of our vehicles to Steven Toyota for service. Prior to that, we had a good relationship with a local dealer who we brought our vehicles to for routine oil changes, tune-ups and service. But there was something uniquely special about the staff at Steven Toyota that made us make the switch. When we purchased our SUV from Steven Toyota, we got the grand tour of the facility. The work area was emaculately clean. Not a drop of oil or fluid anywhere in sight! We were impressed with the free car wash feature. This is just a fine touch to a great product! Once again, the service staff was so friendly, helpful, courteous and accommodating. I remember being asked if I would need a "loaner" vehicle for a few hours while I had some work being done. You can get decent service anywhere, but it's the quality service and friendly staff at Steven Toyota that keeps us coming back. More
When my wife and I broke down on the side of the interstate, I called Steven Toyota and found myself on the phone with Cory Sodikoff. After communicating my circumstances with him, he quickly sent interstate, I called Steven Toyota and found myself on the phone with Cory Sodikoff. After communicating my circumstances with him, he quickly sent his wrecker down the highway (more than 1 hour away) to pick up my truck and take it back to the dealership while we rushed off to the wedding event we were enroute to. Cory continued to manage service of the truck and kept me in the loop at every step. He spent additional time running numbers for different scenarios like leasing, new purchase etc as we contemplated our options that we faced. After the fix, we had a few questions about the truck, without pause Cory had us drop it off at a related dealership to have our concerns checked out free of cost just to ensure that we were taken care of - the concerns turned out to be nothing, just us being over anxious about the state of our vehicle! Cory and his staff were second to none with their professionalism, knowledge, efficient service and attention to detail and willingness to go the extra mile for my wife and me. I highly recommend Steven Toyota and will be looking to them first for all of my auto needs as I have in the past. More
These guys are great. Every time I have brought in my truck for service or an oil change, service has been fast and friendly. They even do a great job of cleaning, vacuuming, and washing my truck as part truck for service or an oil change, service has been fast and friendly. They even do a great job of cleaning, vacuuming, and washing my truck as part of the service for no extra charge! The service wait room is clean and has everything you need to be comfortable while you wait. Steven does an excellent job on service and we recommend all of our friends to take their vehicles there for service! Many of our friends have purchased vehicles from the dealership through Cory Sodicoff over the past 2 years and were completely satisfied with the top level of service received. I am no longer afraid of going to a dealership for simple or complex service anymore because I can trust these folks. Can't say enough great things about Steven! Colby Trow Mossy Creek Fly Fishing 1790-92 E. Market St Harrisonburg, VA 22801 540-434-2444 More