Steven Toyota - Service Center

The service desk person was polite and professional. The The service desk person was polite and professional. The service area was clean and well kept. Now on to the bad part. This was my second time usin The service desk person was polite and professional. The service area was clean and well kept. Now on to the bad part. This was my second time using the dealership for service on an auto I purchased there. I scheduled an appointment for 0900 on a Saturday morning for an oil change and a car wash (previously purchased as part of a maintenance plan). I arrived on time with only a few (less than five) people in the waiting area ahead of me. Despite this, I still had to wait over an hour and a half for the oil change & car wash to be completed. And even still, the car wash left debris and dirty spots on the vehicle. A simple oil change and a car wash should not take 90 minutes to accomplish, particularly with an appointment first thing in the morning. Additionally, if it does, I would expect that the wash would be spotless. More

In the last four years Ive purchased two Avalons from this dealership, a '05, now a '08. Jonathan's as cool as they come, the entire service department is friendly and outstanding. Everytime Im there i g this dealership, a '05, now a '08. Jonathan's as cool as they come, the entire service department is friendly and outstanding. Everytime Im there i get celebrity staus treatment, not to mention my '08 Avalon is the bomb! Im a Toyota man for life! Thanks, keep up the great work! More

This was my first service on my new car and I couldn't have had a better experience. Brenan took care of me quickly and professionally with no BS. The waiting area was clean and neat. To be honest, I had have had a better experience. Brenan took care of me quickly and professionally with no BS. The waiting area was clean and neat. To be honest, I had heard some negative things about Steven Toyota but I found them all to be untrue. I will go back for service and probably buy from them next time. More

I went to this dealer for the first time since I just recently moved to Harrisonburg. All I needed was to get a flat tire fixed. They didn't tell me what was wrong with it but that it needed to be replac recently moved to Harrisonburg. All I needed was to get a flat tire fixed. They didn't tell me what was wrong with it but that it needed to be replaced. They didn't have the tire in stock but said it would be in the next day. When I returned they still did not have it. On the third day I had to wait and hour and a half to have them just put the tire on. More

I initially brought my SUV in for the Auto Butler service. I had been thinking about finding a car with better gas mileage. While having my SUV serviced, my husband and I were looking at the used c service. I had been thinking about finding a car with better gas mileage. While having my SUV serviced, my husband and I were looking at the used cars and this very nice, knowledgeable young man approached us asking if he could help us. I asked him if Steven Toyota bought back their vehicles and he said "yes maam, we do." This immediately got my attention and I told him I was was looking for a nice used car with leather interior and better gas mileage. He showed us a very nice used car and gave us some history on this car. Needless to say, we worked out a very good deal, and I drove away very please within a couple of hours in my car. Every one of the employees that we met that day were very pleasant and informative. I also was impressed with the cleaniness of Steven Toyota. I have been to quite a few auto dealerhips, but Steven Toyota is my pick for sales and service. We live in Capon Brige, WV, and we travel to Harrisonburg, VA because of the great service and have been since 2003. Thank you Steven Toyota...I love my car! Cathy Fouse Capon Bridge, WV More

Have always received good service and easy to schedule service. Hours are convenient and shuttle service is a big plus. The staff are friendly and seem ready to help out. Like having the multi point in service. Hours are convenient and shuttle service is a big plus. The staff are friendly and seem ready to help out. Like having the multi point inspection even if only in shop for minor service or an oil change. More

Reminder for 6-month check (Toyota Care) was timely. This was the first check-up under the TC "warranty" for the 2012 Camry. Service was provided with high quality and efficient delivery. Thanks. was the first check-up under the TC "warranty" for the 2012 Camry. Service was provided with high quality and efficient delivery. Thanks. More

I've only had great experiences bringing my Prius to Steven Toyota, I never have to make an appointment, the facilities are spotless, the staff friendly, and I'm out of there pretty quickly. Steven Toyota, I never have to make an appointment, the facilities are spotless, the staff friendly, and I'm out of there pretty quickly. More

Excellent service from greeting to leaving. The 4-runner I bought in Oct/11 is my first experence with a Toyota (excellent sales experience with Josh Strum)and this was my first visit for service. I was imp I bought in Oct/11 is my first experence with a Toyota (excellent sales experience with Josh Strum)and this was my first visit for service. I was impressed with facility and personnal. More

Mike greeted us as soon as we stepped out of our car. He asked what he could do for us today. After making a list, he quickly got busy with our vehicle. Later on he came with a few problems found on our ca asked what he could do for us today. After making a list, he quickly got busy with our vehicle. Later on he came with a few problems found on our car and suggestions on fixing them. Shortly after that we were on our way. This is a very organized business! More