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Steven Toyota - Service Center

Harrisonburg, VA

4.8
165 Reviews
Call Service Center (540) 434-1400

165 Reviews of Steven Toyota - Service Center

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April 17, 2025

Very slow and always trying to upcharge you for something! We only go when it is an absolute must! My car was done for 20 minutes and Kary still never came to get me. I finally went and had someone More

by Basketballaab
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kary in service
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Apr 17, 2025 -

Steven Toyota responded

It's disappointing to hear about your experience with the slow service and upcharges. We strive for efficiency and transparency, so it's concerning that we fell short during your visit. If you'd like to discuss this further or have any other concerns, please feel free to reach out. Thank you, Blair Vile - Service Manager - 540-434-1400

April 16, 2025

Steven Toyota is the most client friendly dealership I have been involved with. The sales dept. was great but the service crew is above and beyond great. I would never buy another vehicle from any other d More

by hammondm1227
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Dept. In general from check-in to check out
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Apr 16, 2025 -

Steven Toyota responded

Thank you for sharing such a glowing review of Steven Toyota! We're delighted to hear that both our sales and service teams exceeded your expectations. Your kind words about our commitment mean the world to us, and we look forward to serving you again in the future!

April 11, 2025

The appointment was on time and completed in a reasonable amount of time Overall service was excellently More

by RW
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kary
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Apr 11, 2025 -

Steven Toyota responded

Thank you for sharing your experience! We're glad to hear that the service at Steven Toyota was timely and met your expectations. We appreciate your feedback and look forward to serving you again in the future!

April 10, 2025

Nicolas is great- always very helpful! We always take both of our Toyotas there for service. Very happy!! More

by syclawson1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicholas
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Apr 10, 2025 -

syclawson1 responded

Recommend Steven Toyota!! Nicholas is great and very helpful!!

Apr 11, 2025 -

Steven Toyota responded

Thank you for sharing your positive experience with Nicolas and the team at Steven Toyota! We're delighted to hear that you're happy with our service. Looking forward to seeing both of your Toyotas again soon!

April 04, 2025

I am over the moon over the excellent detailing they did on my very dirty car. I almost thought I sat in a new car. Thank you! More

by barb.longsworth
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Wiatrowski
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Apr 04, 2025 -

Steven Toyota responded

Barb, we're delighted to hear that the detailing made your car feel brand new at Steven Toyota! Thank you for sharing your experience with us.

April 03, 2025

It was fixed at the time they told me. I really like the comunication they have with the costumer. More

by Ocdani80
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose
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Apr 03, 2025 -

Steven Toyota responded

We appreciate your kind feedback! Please don't hesitate to reach out if there is anything else we can do for you here at Steven Toyota.

April 01, 2025

Scheduling appointments are easy. Service advisor kept me updated on what was happening. The estimate she gave was only off by $30, to my advantage. More

by No
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brooke
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Apr 01, 2025 -

Steven Toyota responded

We're glad to hear that scheduling was a breeze and our service advisor kept you informed at Steven Toyota. It's great when estimates work out in your favor too! Thanks for sharing your experience with us!

March 01, 2025

Fast service, great communication, great. Customer service. Friendly environment, clean, employees were super friendly. Highly recommend More

by Dara.titus
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cory Sodikoff
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Mar 03, 2025 -

Steven Toyota responded

Dara, thank you for the glowing review! We're delighted to hear that our team at Steven Toyota provided fast service and a friendly environment. We appreciate your recommendation!

February 28, 2025

I love the level of communication I got from them in regards to my vehicle, the video and preventive maintenance info is awesome. Jose I'd like to have service like this all the time, thanks Steven Toyo More

by croypsalm51
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose
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Feb 28, 2025 -

Steven Toyota responded

We're delighted to hear that you appreciated the communication and service from our team at Steven Toyota! We'll make sure Jose knows about your positive feedback. Thank you for choosing us, and we look forward to providing top-notch service in the future!

February 19, 2025

It sucks I hate this place I will not recommend this place to nobody they must think people are made of money I lost my fiancée a year ago and I’m having a really hard time right now very poor service a More

by tator
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Emily
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