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Steven Toyota - Service Center

Harrisonburg, VA

4.8
165 Reviews

165 Reviews of Steven Toyota - Service Center

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February 17, 2025

Nicholas Greco was excellent. From the moment we walked in greeted us and made us feel very comfortable. You get a very home feel here not like a dealer where you just feel like a More

by EVENNEMAN84
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicholas Greco Andrew Dean
Feb 17, 2025 -

Steven Toyota responded

Thank you for sharing your experience with Nicholas and Andrew at Steven Toyota! We're delighted to hear that they made you feel comfortable and provided excellent service. We appreciate your recommendation and look forward to assisting with all your future car needs, regardless of the brand!

February 14, 2025

Love the service I get at Steven Toyota! Honest, professional and all around great people. More

by Denise
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Will and the ladies at the service desk.
Feb 14, 2025 -

Steven Toyota responded

Denise, thanks for the kind words for our Steven Toyota team. We appreciate your support!

February 06, 2025

I've dealt with them several times. Bought three vehicles from them. The sales team is fine. The service team is consistently corrupt. Hadn't been there for several years. Thought I' More

by thehessinator
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Three different people at the service department, Daniel Frum
Feb 06, 2025 -

Steven Toyota responded

I'm disappointed to hear about your repeated negative experiences with our service team. We strive for transparency and honesty, and we apologize if this was not reflected. Your feedback is invaluable, and I'd like the opportunity to address these issues directly with you. Please feel free to reach out at your convenience. Thank you, Blair Vile - Service Manager - 540-434-1400

February 04, 2025

Great dealership to work with. Nice service department . Easy to set up appointment Friendly associates More

by judy/jerry
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Malachi Davis , Mike Wiatrowski
Feb 05, 2025 -

Steven Toyota responded

Judy and Jerry, we're delighted to hear you had a great experience with our team at Steven Toyota! Thank you for the kind words and support.

February 01, 2025

This is good buisness, and good service good salesman, take care about customer,have a good practice communication with client More

by Alex
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Logan Bricker
Feb 03, 2025 -

Steven Toyota responded

Alex, we're delighted to hear that you had a positive experience with our team at Steven Toyota. Thank you for highlighting the excellent service and communication!

January 28, 2025

Service department was able to fit me in as soon as I called and solved my problem quickly and professionally. More

by Marafinom
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brooke
Jan 28, 2025 -

Steven Toyota responded

We're delighted to hear that our service department at Steven Toyota was able to accommodate you promptly and resolve your issue efficiently. Thank you for sharing your experience!

January 28, 2025

I had an emergency and they were able to take me right away. Always helpful! More

by michlife
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
Jan 28, 2025 -

Steven Toyota responded

We are glad to hear that our team could handle your service needs quickly. Thanks for choosing Steven Toyota!

January 25, 2025

Everything was straightforward and efficient. Service recommendations and cost were communicated with level of need without feeling pressure! I especially like it when they give me a free car was More

by hmeberly
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chino was very friendly in the service department.
Jan 27, 2025 -

Steven Toyota responded

We're delighted to hear that your experience at Steven Toyota was straightforward and pressure-free! It's great to know you appreciated the service recommendations and enjoyed the complimentary car wash token. Thanks for sharing your feedback with us!

January 25, 2025

The employees at Steven Toyota always pleasant to deal with and keeping me informed on what was being done with the vehicle. I have truly enjoyed doing business with them!! More

by shelia0705@comcast.net
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Will and Emily @Steven Toyota
Jan 27, 2025 -

Steven Toyota responded

We're delighted to hear that our team at Steven Toyota provided you with excellent service and kept you informed throughout the process, Shelia. Thank you for your kind words, and we look forward to serving you again!

January 16, 2025

We service our highlander here. Our most recent visit was a great experience. Nicholas helped me out; he was very kind, clearly explained our service options, made sure to address m More

by GoDukes06
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicholas Greco, Cody Carter
Jan 16, 2025 -

Steven Toyota responded

We're delighted to hear that Nicholas and the Steven Toyota team provided you with a top-notch service experience. We appreciate your kind words and look forward to assisting you again in the future!