Steven Toyota - Service Center

Good service and friendly staff. Wait was a little long but I did recommendation by yhe servic r tech. Wait was a little long but I did recommendation by yhe servic r tech. More

This dealership has always been well-organized, responsible, reliable, and pleasant to work with. I have recommended it to friends and family in the past. However, I was disappointed in my recent v responsible, reliable, and pleasant to work with. I have recommended it to friends and family in the past. However, I was disappointed in my recent visit for a routine state inspection, oil change, and check of a small problem with the AC . Although I wasn’t told an approximate time to expect to wait, based on past experience I was not prepared for the 2 .5 hour wait, most of which I spent in the customer waiting area following a brief shuttle trip into Harrisonburg. Had I known how long the wait would be and how unbearably hot the waiting room would be, I would have stayed away until called. Suggestions: updates on progress, check on temperature of waiting area and customer welfare in days of extreme heat, offer a cool drink or a fan when customers must wait for an extended time. I hope this was just an isolated experience. More

Brought car in for recall fix all went well and they did a check on other things that I should follow up on which is fine and I will take care or those yay a later date . a check on other things that I should follow up on which is fine and I will take care or those yay a later date . More

It is a very nice service department and friendly place to get service done on your vehicle!! to get service done on your vehicle!! More

Tire rotation so didn’t have to wait- they are always very timely and stay in contact very timely and stay in contact More

Great customer service and always done in a timely manner. Nothing but professionalism. Great place. manner. Nothing but professionalism. Great place. More

Emily was great, and the entire staff took great care of my truck as usuall my truck as usuall More

Good service, only do what needs to done. No unnecessary unneeded service and parts etc. No unnecessary unneeded service and parts etc. More

I was in need of new tires on short notice! They were great to work with! They were great to work with! More

I needed a water pump for my 201& Toyota Highlander. I was in Harrisonburg and I called Steven Toyota. The car was ready the next day! The staff members were very courteous and helpful!! I was in Harrisonburg and I called Steven Toyota. The car was ready the next day! The staff members were very courteous and helpful!! More