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Steven Toyota - Service Center

Harrisonburg, VA

4.7
190 Reviews

190 Reviews of Steven Toyota - Service Center

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May 08, 2025

Justin was very courteous and a great help. He seems to know his stuff and was very knowledgeable. He was able to explain when and why I will need to have additional services on our 2015 Prius. More

by annistongirl
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Moore
May 09, 2025 -

Steven Toyota responded

We're delighted to hear that Justin provided courteous and knowledgeable service at Steven Toyota. It's great to know he could explain the future needs of your 2015 Prius clearly. Thank you for sharing this positive experience!

April 25, 2025

Nick and the whole staff always take care of my Avalon. We've had our vehicles serviced there since 1995. More

by Alice Reichard
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kenny Crider and Nicholas
Apr 25, 2025 -

Steven Toyota responded

Alice, thank you for your loyalty and trust in Steven Toyota over the years! We're delighted to hear that Nick and our team continue to provide excellent care for your Avalon.

April 24, 2025

Service was great love my new headlights they look awesome 😎 thanks for the great service More

by Karvazquez22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kary Vazquez
Apr 24, 2025 -

Steven Toyota responded

We can't thank you enough for the excellent review of Steven Toyota! Enjoy those new headlights!

April 24, 2025

Great service,knowledge people, best service department, always on time, easy to deal with!! T More

by yorkeav2509
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin
Apr 24, 2025 -

Steven Toyota responded

Your kind review warms our hearts! Thank you from the Steven Toyota Team.

April 21, 2025

I cannot say enough good things about this dealership. They are excellent as far as their work quality, customer service and just getting that family owned feel. They are very attentive with yours needs a More

by EVENNEMAN84
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicholas service advisor and Andrew our mechanic
Apr 21, 2025 -

Steven Toyota responded

Thank you for the glowing review! We're delighted to hear that Nicholas, Andrew, and the rest of our Steven Toyota team made such a positive impression. We look forward to serving all your future car needs with the same level of care and quality!

April 17, 2025

Very slow and always trying to upcharge you for something! We only go when it is an absolute must! My car was done for 20 minutes and Kary still never came to get me. I finally went and had someone More

by Basketballaab
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kary in service
Apr 17, 2025 -

Steven Toyota responded

It's disappointing to hear about your experience with the slow service and upcharges. We strive for efficiency and transparency, so it's concerning that we fell short during your visit. If you'd like to discuss this further or have any other concerns, please feel free to reach out. Thank you, Blair Vile - Service Manager - 540-434-1400

April 16, 2025

Steven Toyota is the most client friendly dealership I have been involved with. The sales dept. was great but the service crew is above and beyond great. I would never buy another vehicle from any other d More

by hammondm1227
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Dept. In general from check-in to check out
Apr 16, 2025 -

Steven Toyota responded

Thank you for sharing such a glowing review of Steven Toyota! We're delighted to hear that both our sales and service teams exceeded your expectations. Your kind words about our commitment mean the world to us, and we look forward to serving you again in the future!

April 11, 2025

The appointment was on time and completed in a reasonable amount of time Overall service was excellently More

by RW
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kary
Apr 11, 2025 -

Steven Toyota responded

Thank you for sharing your experience! We're glad to hear that the service at Steven Toyota was timely and met your expectations. We appreciate your feedback and look forward to serving you again in the future!

April 10, 2025

Nicolas is great- always very helpful! We always take both of our Toyotas there for service. Very happy!! More

by syclawson1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicholas
Apr 10, 2025 -

syclawson1 responded

Recommend Steven Toyota!! Nicholas is great and very helpful!!

Apr 11, 2025 -

Steven Toyota responded

Thank you for sharing your positive experience with Nicolas and the team at Steven Toyota! We're delighted to hear that you're happy with our service. Looking forward to seeing both of your Toyotas again soon!

April 04, 2025

I am over the moon over the excellent detailing they did on my very dirty car. I almost thought I sat in a new car. Thank you! More

by barb.longsworth
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Wiatrowski
Apr 04, 2025 -

Steven Toyota responded

Barb, we're delighted to hear that the detailing made your car feel brand new at Steven Toyota! Thank you for sharing your experience with us.

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