Steven's Jersey City Ford

Thank you JC Ford!! We were so happy & satisfied w/our 1st purchase we came back for my sons 1st car!! Thank you so much Ford for the great deal! We will be back in few m We were so happy & satisfied w/our 1st purchase we came back for my sons 1st car!! Thank you so much Ford for the great deal! We will be back in few months as our other son will be driving!! More

Got the car I wanted Got a Mercedes E350 with all the packages possible for $6k lower than any other dealer! I was upside down on my car and they were able to make it happ Got a Mercedes E350 with all the packages possible for $6k lower than any other dealer! I was upside down on my car and they were able to make it happen without me paying a fortune per month. Was going to get a car from carvana but they we able to offer me a way better car at a lower price so there was no need for negotiation. I have gotten cars from Ray Catena Mercedes and BMW of Springfield but surprisingly got better service from here. Lennie was brilliant! I believe he is the general manager but he was involved in every step of getting me my car and getting it in the perfect condition for the perfect price! I’ll be back and I’m bringing my family to them too! If you want to be happy with your purchase, I’ll recommend you should go too. More

great My experience at the dealership with Ahmed from Steven's ford was exceptional. He worked with me right away and was very fast with any request about t My experience at the dealership with Ahmed from Steven's ford was exceptional. He worked with me right away and was very fast with any request about test driving or looking and comparing inventory. The experience was great especially when most people dread the car buying experience in general. Highly recommend them and especially Ahmed! More

Overall experience!! Great service from the salesman Mike S. Honest through out my whole purchase, I will highly recommend anyone i know interested in purchasing a new car Great service from the salesman Mike S. Honest through out my whole purchase, I will highly recommend anyone i know interested in purchasing a new car to visit him to make there purchase!! A+ service More

Discriminators Came in for an F150 in April. I was not helped while I was looking around the lot. Steven’s Ford is a incompetent business. Extremely disappointed in Came in for an F150 in April. I was not helped while I was looking around the lot. Steven’s Ford is a incompetent business. Extremely disappointed in my experience here. More

Not doing the work paid for I Paid for an oil change and topping off of fluids but it wasn’t done. This is the 2nd time it happened to me. I Paid for an oil change and topping off of fluids but it wasn’t done. This is the 2nd time it happened to me. More

Recall of Ford Lease. Knowledgeable sales Reps and good deals. This dealership shows that it cares for it's customers. The cars that they have are all excellent. This is a Knowledgeable sales Reps and good deals. This dealership shows that it cares for it's customers. The cars that they have are all excellent. This is a Dealer that I would recommend to others. More

Car got broken into and they couldn’t care less Unprofessional, incompetent, and I suspect they lied to me about how my 12 year old car was the only one that gotten broken into. They fixed the windo Unprofessional, incompetent, and I suspect they lied to me about how my 12 year old car was the only one that gotten broken into. They fixed the window and failed to clean up the glass properly. I waited for 2 hours on my day off for them to vacuum the glass. Then when my car was done it turned out they washed the outside and did not vacuum anything. I was told the vacuum couldn’t pick up all the small pieces (lies). I had to vacuum it myself later and somehow I was able to get the glass up. About $100 worth of stuff was stolen. They did not file a police report because this happens too often for them. Supposedly my car was locked in the barbed wire gated area. I find it hard to believe that someone climbed over the barbed wire to break into a 12 year old car. No one told me that any other cars were broken into that day so I will assume that my car was the only one broken into. It doesn’t add up. Of course no one was able to show me the security camera footage because that’s none of business. I have absolutely no faith that my airbag (which is why my car was there in the first place) was even replaced. How would I know if you guys even replaced it. Your service report said you did a full point inspection on my car. When I asked for the results of the inspection I was told that they didn’t do an inspection but that they just put that wording on all of their reports. How is that acceptable? I’m more mad at this car dealership than the hood rat who broke into my car. Take responsibility for your customers property and refresh yourselves on what customer service is. I would have to be pretty desperate to even consider going back to that joke of a service department. More

Fun and suspenseful I had a great experience at Jersey City Ford. Sometimes when making a big financial decision its can be stressful,nerve racking, fun and suspenseful b I had a great experience at Jersey City Ford. Sometimes when making a big financial decision its can be stressful,nerve racking, fun and suspenseful but William did everything he could to get me into my New GT. I am very happy with the experience and my purchase. More

Great Experience Really enjoyed buying a Ford Edge from Steven's Ford. William was great to work with, answered all my questions throughout, and helped find the right Really enjoyed buying a Ford Edge from Steven's Ford. William was great to work with, answered all my questions throughout, and helped find the right car. He made sure the entire car buying experience went well. Mehdi, Finance and the rest of the staff were great too. More