Steven's Jersey City Ford

Don’t waste your time. Service is the worse 2 weeks at the dealer and I ended up getting my stuff stolen no return calls and when I demanded my car all of a sudden everythi Service is the worse 2 weeks at the dealer and I ended up getting my stuff stolen no return calls and when I demanded my car all of a sudden everything was done. Save yourself the aggravation. More

The GPS on my mustang was acting up so I made an appointment weeks in advance to have it checked and get an oil change while I was at it. I was told it usually took "2-3 days" for diagnosis and repa appointment weeks in advance to have it checked and get an oil change while I was at it. I was told it usually took "2-3 days" for diagnosis and repair. I left my car first thing Wednesday morning. When I hadn't heard anything about things were going on Thursday, I made a call to check in. Left a message for Erica--my service advisor who was "not at her desk." A few hours later, I called back to check in since I hadn't heard anything. Erica had "stepped away" and they were leaving a message for her. Since it was getting towards the end of the day, I made one more call before the shop closed and "just missed her." Fine--I figured I would hear back Friday. I called Friday morning. Erica was "not available." Becoming annoyed at this point, I began calling back around every hour just to see if I could catch her. I left messages. I spoke to other people. No one knew what was going on with my car. Every time I called, Erica was "unavailable." I saw the office where the service advisors work when I left my keys--it's a small room with 4 computers that all face each other. It can't be that hard to get a message to Erica to call back a customer. But still nothing. Finally, annoyed that I was a paying customer who was absolutely being ignored and treated like garbage, I began making numerous calls through the rest of the dealership until I finally annoyed enough people that Erica decided she might as well call me back. Turns out, absolutely nothing had been done to my car 3 days after I left and despite numerous calls to check on it. Disgusted and irate, I went and picked up my car and will be taking my business elsewhere. And I advise all other people to do the same. This dealership doesn't care about customer service. It doesn't care about good relationships with patrons. Employees are just passing time and collecting a check. All it would have taken was one phone call to me after I left messages to say...sorry, we're running behind. Things are taking longer than expected. We probably can't work on your car until Monday. I'm understanding and that would have been fine. I would have left my car and gave the dealership my money after the service was complete. But when a paying customer leaves dozens of phone calls just to check on something that could be dealt with with a one minute return phone call, and nobody has the courtesy to even call you back, that's not cool. Avoid this place at all costs. Terrible customer service. Terrible worker attitudes. And terrible Erica, who is too busy--or just doesn't care--to ever call you back or see how your car is doing. Some service coordinator... Zero stars if possible. Terrible terrible experience and I would never recommend giving them your business. More

I've been going to Stevens since I bought my car 2009 focus today Erica,and Jenna took care of my needs and much more kindness,caring ,can't say enough for both exceptional women focus today Erica,and Jenna took care of my needs and much more kindness,caring ,can't say enough for both exceptional women More

Excellent customer service, and professional expertise! I've always been forewarned - avoid dealerships for servicing - it's costly, & impersonal. Erica, Phil & Bolo proved amazingly, otherwise! I've always been forewarned - avoid dealerships for servicing - it's costly, & impersonal. Erica, Phil & Bolo proved amazingly, otherwise! More

This place is the worst. Find a better dealership. They are just horrible in the service department. They lost a long relationship with me as well as several family members. are just horrible in the service department. They lost a long relationship with me as well as several family members. More

Highly recommend Steven’s Jersey City Ford! Alex is fantastic. Always helpful and takes the time out to answer any questions you have. Great job. fantastic. Always helpful and takes the time out to answer any questions you have. Great job. More

Not doing the work paid for I Paid for an oil change and topping off of fluids but it wasn’t done. This is the 2nd time it happened to me. I Paid for an oil change and topping off of fluids but it wasn’t done. This is the 2nd time it happened to me. More

Car got broken into and they couldn’t care less Unprofessional, incompetent, and I suspect they lied to me about how my 12 year old car was the only one that gotten broken into. They fixed the windo Unprofessional, incompetent, and I suspect they lied to me about how my 12 year old car was the only one that gotten broken into. They fixed the window and failed to clean up the glass properly. I waited for 2 hours on my day off for them to vacuum the glass. Then when my car was done it turned out they washed the outside and did not vacuum anything. I was told the vacuum couldn’t pick up all the small pieces (lies). I had to vacuum it myself later and somehow I was able to get the glass up. About $100 worth of stuff was stolen. They did not file a police report because this happens too often for them. Supposedly my car was locked in the barbed wire gated area. I find it hard to believe that someone climbed over the barbed wire to break into a 12 year old car. No one told me that any other cars were broken into that day so I will assume that my car was the only one broken into. It doesn’t add up. Of course no one was able to show me the security camera footage because that’s none of business. I have absolutely no faith that my airbag (which is why my car was there in the first place) was even replaced. How would I know if you guys even replaced it. Your service report said you did a full point inspection on my car. When I asked for the results of the inspection I was told that they didn’t do an inspection but that they just put that wording on all of their reports. How is that acceptable? I’m more mad at this car dealership than the hood rat who broke into my car. Take responsibility for your customers property and refresh yourselves on what customer service is. I would have to be pretty desperate to even consider going back to that joke of a service department. More

Great service I’m here at Stevens Jersey City Ford and they are giving me great service. Jeanine Sallemi was there to greet me at the door and she gave great custom I’m here at Stevens Jersey City Ford and they are giving me great service. Jeanine Sallemi was there to greet me at the door and she gave great customer service. She helped me with getting my airbag fixed and attended to my bumper as well. Technicians did a great job. More

Matter resolved I am happy to announce that the dealership and I have finally called it a day. I worked with Martin. We discussed and settled on reasonable grounds. I I am happy to announce that the dealership and I have finally called it a day. I worked with Martin. We discussed and settled on reasonable grounds. I am simply glad that the matter has been resolved, it’s over and now we can put this behind us. More