Stevens 112 Ford

I've been going to Steven's for years. The past few times the service (mechanics) has been terrible. The mechanics are not doing the work they are supposed to be doing. They didn't rotate my tires, top off a the service (mechanics) has been terrible. The mechanics are not doing the work they are supposed to be doing. They didn't rotate my tires, top off any fluids, and forgot to do my NYS inspection (which was one of the reasons my car was there). Who knows what else they didn't do. I most likely will not be returning. More

The service advisor was wonderful the best ever i will go back for service there because off him.also he was very polite. Thanks for the service back for service there because off him.also he was very polite. Thanks for the service More

worst customer service ! Explorer transmission broke at 47,500 miles ,with warranty and a full insurance bumper to bumper, this agent "Fernando"was rude and insensible. He di Explorer transmission broke at 47,500 miles ,with warranty and a full insurance bumper to bumper, this agent "Fernando"was rude and insensible. He didn't provide me a loaner or a rental for 4 days. after that he gave me the smallest rental (I am a 6' 2" man). In almost 3 weeks of repair Fernando call me just once. I had to call every week to find out about my car. worst service. Thank God for the warranty that covered the repair. More

Very pleased with the purchase of our car My husband and I are very pleased with Stevens Ford as this is the second leased car we have purchased from them. Our salesman, Bobby Freire, was very My husband and I are very pleased with Stevens Ford as this is the second leased car we have purchased from them. Our salesman, Bobby Freire, was very professional, knowledgeable and extremely nice to work with. He answered all our questions and was very helpful with explaining all the cars features. We would highly recommend Bobby Freire and Stevens Ford. More

Outstanding service experience I had a scheduled service appointment for my 2019 Expedition, Service Advisor Fernando Batista greeted me cordially, processed my requirements and ga I had a scheduled service appointment for my 2019 Expedition, Service Advisor Fernando Batista greeted me cordially, processed my requirements and gave me an estimated wait time. Work was completed as promised within the quoted time period. Well done! More

2020 Ford Explorer My husband and I purchased a 2020 Ford Explorer approximately two weeks ago. Our sales agent Tom Montalbano was wonderful. He was very knowledgeable, My husband and I purchased a 2020 Ford Explorer approximately two weeks ago. Our sales agent Tom Montalbano was wonderful. He was very knowledgeable, answered all our questions, friendly and took his time with us. I walked out of there knowing I was given the best price available. Everyone in the dealership was friendly and willing to accommodate us. We have been driving the Explorer and love the safety features along with the smooth ride. This car makes me feel safe. Thank you Stevens Ford for a wonderful experience. My husband will be back when the Bronco arrives in the spring. More

Excellent Service/courteous/friendly Everyone was polite, respectful and eager to get my job done in a timely manner. I have used your service department before and I am very pleased with Everyone was polite, respectful and eager to get my job done in a timely manner. I have used your service department before and I am very pleased with the service and the explanation of the charges. Job well done. Keep it going! More

very good experience I was very pleased with the ease of my service visit. I dropped my car off the evening before and received a call that my car was ready by noon the n I was very pleased with the ease of my service visit. I dropped my car off the evening before and received a call that my car was ready by noon the next day. More

Service Department I dropped off my truck to be serviced on 12/23. They did not complete it on time and asked to keep it the next day. I received a text message from Len I dropped off my truck to be serviced on 12/23. They did not complete it on time and asked to keep it the next day. I received a text message from Lenny on 12/24 to pick up my truck by 2:45. I arrived promptly at 2:45 and the truck wasnt done. After about 20 minutes, Lenny handed me the keys and told me to have a good holiday. The problem was that they werent the keys to my truck. Lenny had the audacity to tell me that they were my keys. Of course, he had the wrong customer when he looked at the paperwork. When asking Lenny how much longer until my truck would be ready, he couldnt tell me. In fact his response was "I should have left here 30 minutes ago". I then sat around waiting for my truck to be finished. The only people left in the dealership (everyone left early because of Christmas eve) was myself, and I believe the general manager. It wasnt until I started become upset and demanding to know how much longer, was suddenly my truck ready. All I could be told was "They never should have called you to tell you it was done." I never received an apology or paperwork to even know what work was completed. More

I’ve had several oil changes and check ups since I bought my 2018 Escape here and I couldn’t be happier with their service. I’ve never had to wait more than expected for the maintenance being performed. Fern my 2018 Escape here and I couldn’t be happier with their service. I’ve never had to wait more than expected for the maintenance being performed. Fernando greeting me when I came in and couldn’t be more helpful. More