Stevens 112 Ford

Friendly, no pressure and I ended up with more than I originally planned and very happy. My previous 2 vehicles were Fords and I used the same dealership for both, this time that dealership wasn’t able originally planned and very happy. My previous 2 vehicles were Fords and I used the same dealership for both, this time that dealership wasn’t able to help me. Stevens Ford reached out to me on a Friday and on Monday I drove out with my new Escape (which I love!). In the future they’ll be my first dealership choice! More

Always a wonderful experience at this dealership..i brought my suv from there they service it and im going to trade and purchase my next suv from them brought my suv from there they service it and im going to trade and purchase my next suv from them More

I was annoyed that they didn’t bother to check the windshield washer fluid when I brought it in for an oil change. The light came on that morning and yes I didn’t ask them to top it off but with the l windshield washer fluid when I brought it in for an oil change. The light came on that morning and yes I didn’t ask them to top it off but with the light on you would think....... More

Excellent customer service! The used car manager Bill and our sales rep Bobby were very accommodating and answered all our questions and addressed any concerns we had.It was one of the most enjoyable car pur our sales rep Bobby were very accommodating and answered all our questions and addressed any concerns we had.It was one of the most enjoyable car purchases we ever had!! More

Easy experience buying the vehicle but downhill since then . 2020 f150 with every possible problem you can imagine in the first two weeks . Screen continues to go out while I drive , the key has been get then . 2020 f150 with every possible problem you can imagine in the first two weeks . Screen continues to go out while I drive , the key has been getting stuck in the ignition. To the point that I’ve had to take other cars to work after messing with it for 40 minutes . Also the whole front end is rusting . Brought it to Steven’s and was told it’s normal ... as a veteran and active military member I expected at least a little more concern for my issues but this is crazy . I will never buy a Ford again! More

The service department was in contact with us every step of the way with our 2020 Ford Explorer. I received a loaner car while my are was being fixed. of the way with our 2020 Ford Explorer. I received a loaner car while my are was being fixed. More

Fast and professional service. I would recommend to any of my friends and family. I plan on returning in the future to purchase another vehicle. of my friends and family. I plan on returning in the future to purchase another vehicle. More

The service was exceptional!! I went for an oil change and they also fixed a recall I didn’t even know I had. Service gave me a loaner car so I wouldn’t be inconvenienced. and they also fixed a recall I didn’t even know I had. Service gave me a loaner car so I wouldn’t be inconvenienced. More

Always accommodating and professional.My experience has Always accommodating and professional. My experience has always been pleasant from the beginning call to schedule an appointment to the actual day. G Always accommodating and professional. My experience has always been pleasant from the beginning call to schedule an appointment to the actual day. Greeted with warm smiles and vey helpful❤️ More

First I would like to say that the sales and finance department are great, good people. Now with that said my experience was not so good as a whole. Two simple things that should of been fixed on the department are great, good people. Now with that said my experience was not so good as a whole. Two simple things that should of been fixed on the vehicle was not And the sad part was they tried to have me walk out with it not fixed. Driver side windshield molding was clearly falling off. After I complained they sent a white shirt manager to inspect. He actually had the nerve to tell me that he didn't know he had to fix it. (It was falling off). He eventually takes it back and gives it to me GLUED on. with some sort of crazy glue with finger prints all over the door. What was even more frustrating they took off the driver side door molding for some reason. I was never broken (now it is and that is even glued. (looks like crap) more finger prints. I wish I could add a picture here but can't. I will added one to the google review. The thing that gets me is that this is the second time I had service issues with them for a new purchase. Refer to my google review in 2016. But Shame on me for trusting that they will do the right thing a SECOND time. Back to the windshield, the weather stripping is installed wrong and looks real bad. And they broke the clip that's holds another molding on the bottom of the windshield. Probably because they were rushing to go home. I know it's a used 2017 but I spent 26,000. They gave me the car like this which tells me they don't care at all about the quality of their service, Just want your money. They have no pride in what they do and no integrity, smoke and mirrors bait and switch. Could I have kept pushing for them to do the right thing? (YES) but after working for weeks straight between the military and the state. Exhausted! And if I did, whats going to come out of it? The same poor quality. Unfortunately one hour of work is too much for them to insure they deliver quality over quantity. It saddens me to write yet ANOTHER bad review. I'm going to give it a little and see if I'll be contacted to get this squared away. Maybe after my google review showing the pictures, I might get better service. Highly doubt it tho. I had to fight tooth and nails the last time. More