Stevens 112 Ford - Service Center

Great support I factory maintain all personal vehicles. This is my 3rd truck w this dealership. 250k+ miles out of each truck. They now take care of my daughter' I factory maintain all personal vehicles. This is my 3rd truck w this dealership. 250k+ miles out of each truck. They now take care of my daughter's Eclipse. Enough said More

Top rate dealership. Everyone is courteous, professional and accommodating. They are prompt to repair. They are neat in the work they do and fix it right the first time. and accommodating. They are prompt to repair. They are neat in the work they do and fix it right the first time. More

Great drop off, fast repair. The night drop off is quick and easy, service was fast and good. My only downside is that, like all dealers I have dealt with, is no one calls you to The night drop off is quick and easy, service was fast and good. My only downside is that, like all dealers I have dealt with, is no one calls you to tell you the auto is done. Other than that, fast and easy! Oh, and the girl on the desk when I went to pick up the car was fantastic! More

Warranty Issue Truck was brought in for a warranty issue and a recall. The service rep was great calling each day to inform me on the status of my truck. Truck was brought in for a warranty issue and a recall. The service rep was great calling each day to inform me on the status of my truck. More

Excellent Service Department at Stevens Ford I am a repeated customer of sales & service. When I bring any of my Three Ford Vehicles in for any type of service I always see Fernando Batista at th I am a repeated customer of sales & service. When I bring any of my Three Ford Vehicles in for any type of service I always see Fernando Batista at the service advisor desk. He takes excellent care of my service requests and always keeps me well informed of my vehicles progress. I won't go any where else for service. More

Very satisfied Brought vehicle in for a recall and an oil change. They went over the car very carefully and informed me that everything was in order, Did not try to Brought vehicle in for a recall and an oil change. They went over the car very carefully and informed me that everything was in order, Did not try to sell me any extras that were not needed. More

I've been going to Steven's for years. The past few times the service (mechanics) has been terrible. The mechanics are not doing the work they are supposed to be doing. They didn't rotate my tires, top off a the service (mechanics) has been terrible. The mechanics are not doing the work they are supposed to be doing. They didn't rotate my tires, top off any fluids, and forgot to do my NYS inspection (which was one of the reasons my car was there). Who knows what else they didn't do. I most likely will not be returning. More

The service advisor was wonderful the best ever i will go back for service there because off him.also he was very polite. Thanks for the service back for service there because off him.also he was very polite. Thanks for the service More

worst customer service ! Explorer transmission broke at 47,500 miles ,with warranty and a full insurance bumper to bumper, this agent "Fernando"was rude and insensible. He di Explorer transmission broke at 47,500 miles ,with warranty and a full insurance bumper to bumper, this agent "Fernando"was rude and insensible. He didn't provide me a loaner or a rental for 4 days. after that he gave me the smallest rental (I am a 6' 2" man). In almost 3 weeks of repair Fernando call me just once. I had to call every week to find out about my car. worst service. Thank God for the warranty that covered the repair. More

Outstanding service experience I had a scheduled service appointment for my 2019 Expedition, Service Advisor Fernando Batista greeted me cordially, processed my requirements and ga I had a scheduled service appointment for my 2019 Expedition, Service Advisor Fernando Batista greeted me cordially, processed my requirements and gave me an estimated wait time. Work was completed as promised within the quoted time period. Well done! More