Stevens 112 Ford - Service Center

Excellent Service/courteous/friendly Everyone was polite, respectful and eager to get my job done in a timely manner. I have used your service department before and I am very pleased with Everyone was polite, respectful and eager to get my job done in a timely manner. I have used your service department before and I am very pleased with the service and the explanation of the charges. Job well done. Keep it going! More

very good experience I was very pleased with the ease of my service visit. I dropped my car off the evening before and received a call that my car was ready by noon the n I was very pleased with the ease of my service visit. I dropped my car off the evening before and received a call that my car was ready by noon the next day. More

Service Department I dropped off my truck to be serviced on 12/23. They did not complete it on time and asked to keep it the next day. I received a text message from Len I dropped off my truck to be serviced on 12/23. They did not complete it on time and asked to keep it the next day. I received a text message from Lenny on 12/24 to pick up my truck by 2:45. I arrived promptly at 2:45 and the truck wasnt done. After about 20 minutes, Lenny handed me the keys and told me to have a good holiday. The problem was that they werent the keys to my truck. Lenny had the audacity to tell me that they were my keys. Of course, he had the wrong customer when he looked at the paperwork. When asking Lenny how much longer until my truck would be ready, he couldnt tell me. In fact his response was "I should have left here 30 minutes ago". I then sat around waiting for my truck to be finished. The only people left in the dealership (everyone left early because of Christmas eve) was myself, and I believe the general manager. It wasnt until I started become upset and demanding to know how much longer, was suddenly my truck ready. All I could be told was "They never should have called you to tell you it was done." I never received an apology or paperwork to even know what work was completed. More

I’ve had several oil changes and check ups since I bought my 2018 Escape here and I couldn’t be happier with their service. I’ve never had to wait more than expected for the maintenance being performed. Fern my 2018 Escape here and I couldn’t be happier with their service. I’ve never had to wait more than expected for the maintenance being performed. Fernando greeting me when I came in and couldn’t be more helpful. More

Great service. Professional and freindly service. My car was fixed and I was given a loaner. I was happy with the service, although it took longer than I thought it would, but that didn't really matte My car was fixed and I was given a loaner. I was happy with the service, although it took longer than I thought it would, but that didn't really matter, as I was given a loaner, which made life easy. More

stevens service department is the best!!! always take care of my vehicles with the utmost proffessionalism. tyrone and harold are great. always serviced timely and r department is the best!!! always take care of my vehicles with the utmost proffessionalism. tyrone and harold are great. always serviced timely and reasonably !!! More

The ONLY Ford dealer to use in Suffolk County! Great service manager, great sales people! I bought my first new Ford there in 2016 and have used them for all my maintenance (routine and otherwise) Great service manager, great sales people! I bought my first new Ford there in 2016 and have used them for all my maintenance (routine and otherwise). The service manager took great care of my problem with the towing mileage and even followed up to ensure it was still good. I am sure this won't be my last Ford and it definitely won't be my last from Stevens Ford. I visited many Ford dealers before I chose Stevens and I couldn't be happier. More

Great Dealership Over-all an outstanding experience at Steven's Ford have leased 2 cars so far and always have been satisfied with both purchases and with service Over-all an outstanding experience at Steven's Ford have leased 2 cars so far and always have been satisfied with both purchases and with service More

Very kind and knowledgeable staff! Highly recommended! Thank you for being so kind. Always keeping me informed of the progress if it takes more then the day! Thank you for being so kind. Always keeping me informed of the progress if it takes more then the day! More

SERVICE such a great service and sales crew,will be returning ,easy in and out , tyrone is the best service advisor ever,i love my ford f150 such a great service and sales crew,will be returning ,easy in and out , tyrone is the best service advisor ever,i love my ford f150 More