Stevens Creek BMW

Awesome service and attention by Prac, He worked with us to give us the deal we were working for. to give us the deal we were working for. More

Very good car buying experience. Highly recommend this to others. It wa every easy process. Nice Highly recommend this to others. It wa every easy process. Nice More

We found the staff to be knowledgeable, efficient, and easy to work with. They were able to answer all of our questions and explain and compare the car models easily. easy to work with. They were able to answer all of our questions and explain and compare the car models easily. More

Lionel Lee has been hands down the worst dealership finance person I’ve worked with (purchased 8 cars). He added in the $3800 extended warranty which I know I explicitly declined since I don’t keep my finance person I’ve worked with (purchased 8 cars). He added in the $3800 extended warranty which I know I explicitly declined since I don’t keep my cars that long. He changed my payment plan to 72 months to hide the bump in monthly payment. Thank goodness my husband noticed it when signing the paperwork as I was blindly trusting Mr Lee. I threw him a few bones by getting some add ons as I know that’s how they make money and he used the opportunity to opt me into stuff I didn’t want/approve. Upon discovering this, I called him out and he assured me we could cancel the add ons I didn’t want. So I did paperwork to cancel the extended warranty, service and ding. He assured me the paperwork was processed and my principle would be adjusted in 2-4 weeks. We are now in the 7th week of him giving me the run around. I reached out to BMW Financial services and they have no record of the cancellations. Now Lionel is telling me they are waiting on refunds? Wait what? Why? This makes no sense and I feel like I got scammed instead of a premium experience from BMW. Please fix this. I have been kind waiting all this time to not do this survey and online reviews. My kindness is dwindling. More

Working with Fred Khosraviani is always a delight. Have bought 4 cars through him. Best customer experience ever. Have bought 4 cars through him. Best customer experience ever. More

Very helpful and good to work with and give me awesome good deal. Thank you good deal. Thank you More

Excellent Sales service, Perfect explanation. TJ was awesome, Will my BMW advisor was very patient to explain all features and also try out of Self parking and other details. TJ was awesome, Will my BMW advisor was very patient to explain all features and also try out of Self parking and other details. More

Recently bought a car from BMW Stevens Creek in 2 weeks. Auto parking didn’t work properly so I stopped by last Sunday to see the genius, nobody help me. The receptionist told someone will give me a call, n Auto parking didn’t work properly so I stopped by last Sunday to see the genius, nobody help me. The receptionist told someone will give me a call, nobody called me. Poor customer service. No help from the sales agent Haya. Don’t buy cars from this place! Better go to BMW San Francisco. More