Stevens Creek BMW

One of the best experiences we had buying at Stevens Creek BMW. The Staff was very supportive and answered all our questions patiently we had. I would highly recommend stopping by here when you all plan Creek BMW. The Staff was very supportive and answered all our questions patiently we had. I would highly recommend stopping by here when you all plan to buy your next car More

BMW Stevens Creek provided horrible service and was discriminated against me. I am a long-time car buyer of BMW along with my family. The X4 I was initially interested in ended up getting sideswiped o discriminated against me. I am a long-time car buyer of BMW along with my family. The X4 I was initially interested in ended up getting sideswiped overnight. Finding another vehicle this one being a 2022 X4. The website was offering 1.9% on all brand new cars. However, they refused to offer this to me and started ignoring my calls and emails. I have amazing credit and have not been offered 1.9% even when it's not being offered on promotion. Prac the salesman kept pushing me to other people and wouldn't answer any concerns I had regarding the trade-in value of my car well. I get a text almost a week later stating the car was sold! I call the sales manager Elizabeth who has no manners at all trying to get an explanation for my service and the only thing she could say was I wasn't happy with the trade-in value when in fact all my emails, calls, and texts state the 1.9% and questions regarding the trade-in. I could only assume someone much older than me came in wanting the car and got screwed over not going on the website first seeing the promotion. Stevens Creek BMW completely discriminated against me and I'll never buy another car from them again. Prac was always my salesman at this dealership but this is so disappointing. I don’t know if Elizabeth is new however, I have never been treated so poorly before. More

Johnathan made the process smooth and easy. We will definitely get our next BMW here. definitely get our next BMW here. More

Excellent service and very personal touch from the service and follow up .wide selection of the cars. service and follow up .wide selection of the cars. More

It’s a crazy time to buy a car as supply is so limited but Michael at Stevens Creek BMW made the process so easy. Everyone we dealt with was knowledgeable and friendly. Highly recommend! but Michael at Stevens Creek BMW made the process so easy. Everyone we dealt with was knowledgeable and friendly. Highly recommend! More

Kamraan my salesman was professional and service oriented. I would give him a ten out of 10. oriented. I would give him a ten out of 10. More

Terrible experience. On the freeway, msg came on showing low tirepressure on front right tire of car. Called dealer/service. was about 5:00. Requested advice on what to do; i.e., bring car by before close f low tirepressure on front right tire of car. Called dealer/service. was about 5:00. Requested advice on what to do; i.e., bring car by before close for quick look or should bring home. Rude /insensitive rep answered. Put me in voicemail. Called back. Wouldn't pick up. Called again, wouldn't pick up. Called sales; they picked up; asked for help. Transferred back to service. Didn't pick up. Called again, asked don't put me on hold. Was put on hold. Near tears now. Finally got rep. He argued with me; said he didn't have time; cut me off. Came home; flat tire on 2020 750ix. Tried to make appointment over internet. Couldn't get appointment on their system until December 30th. Given up for the night. This is the worst nightmare I've ever had. Expensive car sitting outside with flat tire; and no assistance from local dealership. More

My experience was good. I walked in and got to test drive my vehicle and everything went smoothly. Kamran was doing an excellent job in keeping me updated on when my vehicle would be ready for pick up. my vehicle and everything went smoothly. Kamran was doing an excellent job in keeping me updated on when my vehicle would be ready for pick up. More

Excellent Service and Customer Centric. Sales person Armin was quick enough to understand the requirement and built the car. I Armin was quick enough to understand the requirement and built the car. I More

Easy to work with and smooth transaction. Our sales person was also a joy to work with! person was also a joy to work with! More