Stevens Creek BMW

Dont Waste your Time! I left a poor review of these guys on another website and they responded by asking me to call them so they can find a solution to my issues with them. I left a poor review of these guys on another website and they responded by asking me to call them so they can find a solution to my issues with them. i left a message with the GM and he called me back at dinnertime and left a message. i have now left 4 more messages over 10 days for him asking for him to call me back to discuss and he has not. they obviously just dont care about their customers. I was planning on buying a new car from them and made a deal with TJ and went in to sign the papers and he decided that he changed his mind and wanted more money even though we had a deal in writing. wasted a lot of my time. I will never go back there for anything. More

3 hour drive to find the car they offered was sold weeks ago Dealer had used car showing on Car Guru, and AutoTrader. While online looking at car the pop up window opened with a representative asking if they cou Dealer had used car showing on Car Guru, and AutoTrader. While online looking at car the pop up window opened with a representative asking if they could provide assistance. I texted that I was interested in car, but needed to know if it was still available. This person checked and said yes it was available. I made a sales appointment for that day to look at the car. I drove 3 hours to the dealership. When I arrived the receptionist got a sales person, who told me that the car was sold weeks earlier. I asked to talk with the used car sales manager. I told him what a poor job the dealership did by having me come all this way for a car that didn't exist. There was the customary "We're sorry" but I could tell it was just to get me out of the dealership. No offer to do something to compensate me for the drive and inconvenience. I am writing this review the next day after my experience. The car I was interested in is still up online as being available at the dealership. I hope potential buyers will be warned that this dealership has deceptive practices. More

Come here if you want to waste your time Came on-time last Friday for a 12:30 appointment. I was only attended to (beyond them only putting a number on my car) by 1:15 as I had flagged down t Came on-time last Friday for a 12:30 appointment. I was only attended to (beyond them only putting a number on my car) by 1:15 as I had flagged down the service rep Alex to discuss how unreasonable it was to be kept waiting without being given any updates, when people have to go back to work. Cars in front of me had the same sentiments and one driver also got out to complain shortly after I did. To cap it off, 2 other girls and I had to wait 30 min AFTER the time we were told to come back in to pick up the car. BMW Steven Creek’s M.O. is to get you to waste as much of your time as humanly possible. My service advisor Michael Quinn even walked away from my husband and I when we inquired as to why it took so long for everyone to get their cars back after all being told to come in. More

Nice vehicle, poor comms, no follow up, and still no title. Purchased a used Jeep Renegade. Nice vehicle and am happy with it. The dealership however is not good. Poor communication on the purchase after I w Purchased a used Jeep Renegade. Nice vehicle and am happy with it. The dealership however is not good. Poor communication on the purchase after I wired funds for the total cost. Once they got their money, their kind attitude was gone. They suggested I had to wait days to take home the vehicle even though I showed proof the money was placed into their account. They promised a vehicle inspection though I doubt this occurred. Simple things like all valve stem caps were left off and when pointing this out to the salesman he said “you purchased it the way it is”. It would have not passed with such a issue like that. Promised a full tank of fuel and didn’t happen. Was told all floor mats were there but no drivers floor mat. Worst of all, after 1 month they have still not provided the vehicle title. Lots of choices out there and never again this dealership. Recommend to stay away! More

I got cheated in this dealer I bought a car one year ago at Stevens Creek BMW, it was a CPO car. The sale person told me that they only had one key at that time, they will order a I bought a car one year ago at Stevens Creek BMW, it was a CPO car. The sale person told me that they only had one key at that time, they will order a new one for me and I just need to wait. After several months past I did not got the second key so I contacted the sale person and he told me he already left there. I called sale department and they asked to call service department, and service department said don't worry they will get that when I come for maintenance next time. When I came for maintenance, the service department changed their words and said, they have to got approval from sale department. Then, the Sale Manager, told me he cannot solve this and I have to wait for his manager finished his meeting, or come again next time. I said I have waiter for a long time and I want to get the key you owned me now, then the Sale Manager Mr Massis, just came back to his beautiful office and left me alone in the lobby. WOW, that's not the end. I send an email to the general manager, Mr Petrov, about my experience, the below is what I got from him, after waiting another more than one week: " All promises on Due Bills are good for 90 days". My friend, Pay attention, if they own you anything, they can just let you wait for 90 days, and you will get nothing any more. That's is the smartest business strategy I have ever heard. Thank you Mr Massis, Mr Petrov and Stevens Creek BMW, you make me realize that a customer should be honored if they got server from you, the thank you for the smart business strategy I learned. More