Stevens Creek Chevrolet

I found working with Ramon with Stevens Creek to be very easy to work with. The entire process was easy and the after-sale consultation on the features of my new truck were excellent. easy to work with. The entire process was easy and the after-sale consultation on the features of my new truck were excellent. More

I made an appointment through the dealership’s website for Wednesday at noon. I showed up for my appointment on time and the service advisor said I didn’t have an appointment. I showed her the email confi for Wednesday at noon. I showed up for my appointment on time and the service advisor said I didn’t have an appointment. I showed her the email confirming my appointment. She still disagreed with me but agreed to go ahead with the oil change I needed. I left my car on Wednesday and was never contacted by the service provider ever again. After 4 phone calls to the dealer, I could not get anyone on the line to tell me if my car was available for pickup. I finally went to the dealer ONE WEEK later to pick up my car. I was charged $350 for an oil change and my car was covered in dirt and pine needles. It was clean when I dropped it off. I am so disappointed with the service provided by this dealership that I will no longer be returning my car to this dealership for maintenance and repair. More

I'm writing in praise of service writer, Neli. I called to schedule a warranty repair of my 2023 Blazer 3T. It has an oil leak. It just passed 14000 miles. The person booking the appointment was f I called to schedule a warranty repair of my 2023 Blazer 3T. It has an oil leak. It just passed 14000 miles. The person booking the appointment was full of wrong information. I was told a shuttle was available at 7AM. I was told it would be a day appointment. Neli, had to set things straight. She heard my frustration. She deescalated the situation by finding the right solution. She'll call me once conditions are correct for me to bring the car back. I'm certain she'll follow through, too. Thank you, Neli for being a professional. Greg More

Sales and finance were very professional and helpful. all around it was a very positive experience all around it was a very positive experience More

I knew what make, model, color I wanted and I knew the sales person, Alejandra Abedoy that I wanted to help me. Alejandra had helped me almost four years ago and I wanted that same great experience again sales person, Alejandra Abedoy that I wanted to help me. Alejandra had helped me almost four years ago and I wanted that same great experience again. When I arrived she pointed out the car I was looking for, when over all the updated features. There was one item I was concerned about Alejandra assured me it would be taken care of, the General Manager, who name I have forgotten also came out and assured me it was no problem to take care of the issue. I later met the Omar Omari for the financing, it was a pleasure to work with him again. Once I left the lot my experience was not over. Alejandra and called a couple of times to make sure that everything is still alright. Now I feel like part of the family. More

They will overcharge, upsell, and misinform you about your vehicle. After a transmission replacement I was told it was not their fault my oil pan was leaking as if they themselves were not just operating your vehicle. After a transmission replacement I was told it was not their fault my oil pan was leaking as if they themselves were not just operating on it. Wanted over 250 for cabin air filter and engine air filter replacement. Wanted 15 dollars for every multi point inspection after paying 265 for a diagnostic. This is the type of dealer to chage you for nitrogen in your tires. More

The dealer was straightforward about making a deal work, they didn't try to hide any fees or extras. Simple to work with! they didn't try to hide any fees or extras. Simple to work with! More

No pressure easy to work with saleswoman Marihan every thing was fine with the dealership. thing was fine with the dealership. More

Very nice sales person, Tony. No pressure and very easy to work with and knowledgeable. The dealership was fine but could be more comfortable with some places to sit and nice drin No pressure and very easy to work with and knowledgeable. The dealership was fine but could be more comfortable with some places to sit and nice drinks. Finance did not pressure me but obviously offered extended warranties and such. Overall, I was very pleased. More

Unprofessional, I w ent to do an oil change, it took 4-5 hours to do it plus I order a mirror for my truck a month ago and I never get a call to let me know when the order will arrive . Horrible service. hours to do it plus I order a mirror for my truck a month ago and I never get a call to let me know when the order will arrive . Horrible service. More