Stevens Creek INFINITI

I leased a 2023 Infiniti QX60 expecting a luxury SUV experience, but it turned out to be one of the most frustrating vehicle and dealership experiences I’ve ever had. For a vehicle that costs around $6 experience, but it turned out to be one of the most frustrating vehicle and dealership experiences I’ve ever had. For a vehicle that costs around $65,000, the quality is shockingly poor. The interior materials feel cheap, the fit and finish are below what you would expect from a luxury SUV, and the technology already feels outdated. The infotainment screen is small and poorly integrated compared to competitors, and the lack of proper wireless Android connectivity makes the vehicle feel years behind the competition. The mechanical problems started almost immediately. Before the car even reached 1,000 miles, the battery died multiple times for no clear reason. The dealership repeatedly claimed nothing was wrong, yet I still had to replace the battery myself before the lease even ended. A battery failing in less than three years on a nearly new luxury SUV is unacceptable. The maintenance costs were even worse. I had to replace the brakes at only 10,000 miles for around $500, then replace them AGAIN just after 20,000 miles for another $500 using the same dealer-installed parts. When I brought this up, the dealership refused to help with the cost and simply called it “normal wear and tear.” Replacing brakes twice within barely 20,000 miles is not normal on a luxury SUV — it points to poor-quality parts or serious design issues. On top of that, I had to replace all four tires far earlier than expected, costing another $1,200. I’ve owned far less expensive vehicles that were significantly more reliable and durable. The dealership experience at Infiniti of Stevens Creek was just as disappointing as the vehicle itself. When I originally leased the car, the process took over 10 hours for something that should have been simple. The staff seemed disorganized, unprofessional, and completely disrespectful of customers’ time. The GM even ran my credit twice within two days without properly completing the deal or notifying me. Things didn’t improve at the end of the lease either. In February, when I returned and grounded the vehicle, I called ahead of time to make sure everything would be ready. Despite that, it still took them over an hour just to process the return. What makes this even more frustrating is that only a couple of days earlier, I purchased another luxury vehicle from a different brand, and the entire process — from walking in to driving away — took less than 30 minutes. That experience was smooth, professional, and efficient, while Infiniti was the complete opposite. Overall, this was an extremely disappointing experience from both the vehicle and the dealership. Poor build quality, constant issues, excessive maintenance costs, outdated technology, and terrible customer service made this one of the worst luxury vehicle experiences I’ve had. If I could give zero stars, I absolutely would. I would strongly recommend looking elsewhere before considering the QX60 or Infiniti of Stevens Creek. More

Dishonest shady crooks who have no respect for their customers, 7000$ to repair a damaged truck, and when the warranty company trys to contact the dealership apparently the guy who handles the warranty customers, 7000$ to repair a damaged truck, and when the warranty company trys to contact the dealership apparently the guy who handles the warranty stuff at the dealership got fired, so instead of reimbursing my for the 2000$ rental truck bill i have now and making it right they start lying to me, dodging my calls or just flat out hanging up on me when i call More

STAY AWAY FROM this dealer, they are a FRAUD! ! Especially OMID the GM and DAVID SOLORZANO from the finance department. I live about 6 hours away, in Southern CA. I bought a car from them signed a ! Especially OMID the GM and DAVID SOLORZANO from the finance department. I live about 6 hours away, in Southern CA. I bought a car from them signed a contract, paid them $10,000 for down payment. When my transportation department got they, they refused to released the car for some bogus reason . They wanted me to signed another contract with a different lender so they can make more money. Mind me, I had already signed one, they had the money in hand. The car didn’t belong to them anymore. I am now filing a lawsuit/complaint against them. Save your self some peace of mind and stay away from these thieves! More

Had a super easy sales experience with Pasha. He made things real easy for us. Drove down and bought the car in less than 2 hours. Pasha was awesome He made things real easy for us. Drove down and bought the car in less than 2 hours. Pasha was awesome More

Horrible service experience . Sales team filling in for service and rude manager . Added random service charges on the fly . On the top of it , they started changing 3% credit car Sales team filling in for service and rude manager . Added random service charges on the fly . On the top of it , they started changing 3% credit card processing fees. More

Guillermo was super helpful through the whole process of getting a car! it was a smooth and efficient experience. Guillermo also went above and beyond to stay in touch the next day too. would definitely rec getting a car! it was a smooth and efficient experience. Guillermo also went above and beyond to stay in touch the next day too. would definitely recommend him if you want great customer service and the possibility of getting a car quickly! More

I have been very pleased with the whole process of making an appointment, being helped by very knowledgeable technicians, being kept informed about needed service/repairs and cost, and being able to pick up an appointment, being helped by very knowledgeable technicians, being kept informed about needed service/repairs and cost, and being able to pick up my clean car (complimentary wash) when promised and with issues resolved. More

I drove away in a car that I absolutely love, and I have Guillermo to thank for that. If you're in the market for a new vehicle and want a car salesman who is knowledgeable, attentive, and genuinely cares a Guillermo to thank for that. If you're in the market for a new vehicle and want a car salesman who is knowledgeable, attentive, and genuinely cares about your satisfaction, I highly recommend reaching out to Guillermo. He made what is usually a daunting process feel like a breeze, and I couldn't be happier with my purchase. More

I bought my new car from Stevens Creek Infiniti and I cannot be happier with the experience. First, Esai was great at showing me the car during the test drive and keeping me updated as the sales process cannot be happier with the experience. First, Esai was great at showing me the car during the test drive and keeping me updated as the sales process was occurring. Customer service was clearly a top priority for him. Guillermo was the superhero who made the deal happen and really got the price to a number I was comfortable with. I did not feel overly pressured at all and I really felt like Guillermo respected me and wanted to help me get into the car with a number of I could afford (and he did!). Not at all like the situations where you feel pressured into making a deal you shouldn't. Sean in financing made the process so smooth and great. Overall a 10/10. More

I bought a used car from this dealership, and the overall experience was excellent and better than the previous dealerships and used cars I've purchased in the past. I originally worked with a manager nam experience was excellent and better than the previous dealerships and used cars I've purchased in the past. I originally worked with a manager named Guillermo and a sales associate named Zeynep. Both were friendly and helpful. Not once did I feel pressured into anything. They truly seemed more interested in working with my husband and I than simply making a sale. There were no sales gimmicks that I have encountered in the past at other places. Zeynep was knowledgeable in the car we were interested in. Guillermo checked in with us a few times throughout the process. Both were happy and able to answer any questions we had. During the process, we also worked with an associate named Sean. He handled all the paperwork and the purchase itself. During the process, we chatted with him and found that he has a long history in the business and has experience in various departments. He actually shared a lot of very interesting insights into car maintenance and manufacturing. So overall, it was a great experience! We worked with three people, Guillermo, Zeynep, and Sean and all three were wonderful to work with. Definitely felt like it was a trustworthy and helpful team. More